BURHAN BEE BINTI AJMER

• Greet and engage walk-in customers with warmth and confidence
• Guide beginners and parents through choosing the right violin or cello (we’ll train you!)
• Explain the differences between instrument models and price points
• Coordinate with teachers for live sound demos
• Handle customer follow-ups via WhatsApp and email
• Keep the shop elegant, clean, and welcoming
• Assist with lesson scheduling, teacher coordination, and class bookings
• Help with general admin tasks such as data entry, inventory, printing, and customer records
• Occasionally assist with music events or trial lessons

• Manage the reception and information counter at the Building or Centre Management Office.
• Answer telephone calls and respond to enquiries regarding the building, tenants, facilities, and activities.
• Handle and escalate tenants’ or visitors’ complaints professionally.
• Provide accurate information, assistance, and directions to visitors.
• Perform cashier duties for visitors’ car park lots, including issuing receipts and processing payments.
• Manage daily revenue collection for the car park and ensure proper documentation and reporting.
• Assist the Administration Assistant or Executive with general administrative tasks.
• Support inter-departmental coordination and the maintenance team as needed.
• Manage the card access system, including programming and issuing of access cards.
• Perform any other duties assigned by the Centre Manager or Property Executive

• Check-in and check-out guests efficiently, ensuring accurate information.
• Handle reservations, cancellations, and modifications.
• Provide key cards and relevant information to guests.
• Assist guests with special requests or arrangements.
• Handle telephone calls, emails, and messages in a timely and courteous manner.
• Resolve guest complaints and issues, seeking solutions to ensure guest satisfaction.
• Coordinate with relevant departments to address and resolve problems.
• Anticipate and fulfill guest needs to enhance their overall experience.
• Prepare and provide reports on guest activities and requests.
• Report any suspicious activities or incidents to the appropriate authorities.
• Reason for leaving: Contract Position

• Suggested solutions for product malfunctions and provided mobile troubleshooting.
• Collaborated with the customer service manager to ensure proper customer service delivery.
• Maintained customer records by updating account information.
• Resolved product or service issues to achieve customer satisfaction.
• Reason for leaving: Contract Position/Covid Pandemic

• Managed partner and customer sales order processes in a CRM.
• Assisted in data entry in accounting systems.
• Created payments, issued salaries, quotations, sales orders, and invoices.
• Verified customer information for correctness.
• Reason for leaving: End of contract

• Managed partner and customer sales order processes in a CRM.
• Assisted in data entry in accounting systems.
• Created payments, issued salaries, quotations, sales orders, and invoices.
• Verified customer information for accuracy and correctness.
• Reason for leaving: Company System Issue