Proficiency in Microsoft Office
Buniitha Kanan
Retail Management
Singapore
Summary
Hardworking Customer Service Representative with 5 years of experience working with banking and retail management. Trained in project and time management with extensive knowledge of products, services and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
1
1
Language
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Customer Executive
Watsons
Singapore, Singapore
09.2019 - Current
- Maintained customer satisfaction with forward - thinking strategies focused on addressing customer needs and resolving concerns.
- Reviewed and monitored scheduling, purchases and other expenses to align with monthly budget.
- Reviewed cash and operation report which adhere to the control and compliance of store inventory.
- Built and developed strong relationship with the stakeholders that align to the store purchase order, future inventory and exceptional orders.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
Global Support Executive
The Hongkong and Shanghai Banking Corporation (HSBC)
Cyberjaya, Selangor
02.2016 - 02.2019
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Evaluated client financial positions and identified most appropriate banking products.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Utilized up-to-date information to make effective decisions governing bank operations.
Customer Service Associate
Scicom (MSC) Berhad
Kuala Lumpur
05.2012 - 12.2012
- Developed and actualized customer service initiatives to decrease wait times.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Informed customers about special promotions and provided detailed information for various products.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Education
Bachelor of Arts - Accounting
HELP University
Damansara Heights 01.2013 - 12.2015
Diploma - Risk Management
Putra Intelek International College
Puchong 05.2010 - 05.2012
Skills
POS systems expert
undefinedSoftware
Financial Software : JDE Oracle, SAP, SPSS
Reference
1. Mr. Kim Hwee Lim
HSBC Team Manager - Cyberjaya
(Tel - +6017-6029188)
2. Ms. Annalyn
Watson Senior Store Manager - Singapore
(Tel - +6592719248)
Timeline
Customer Executive
Watsons
09.2019 - Current
Global Support Executive
The Hongkong and Shanghai Banking Corporation (HSBC)
02.2016 - 02.2019
Bachelor of Arts - Accounting
HELP University
01.2013 - 12.2015
Customer Service Associate
Scicom (MSC) Berhad
05.2012 - 12.2012
Diploma - Risk Management
Putra Intelek International College
05.2010 - 05.2012
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