Buchra Omar
Ottawa
Summary
Student with experience providing technical and administrative support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service.
Overview
2
2
years of professional experience
Work History
ACCOUNT ADMINISTRATOR
Shared Service Canada (FSWEP)
06.2022 - 01.2023
- Delivered exceptional customer service through direct communication with clients and team members
- Created SSC and PWGSC accounts in the GCSRA portal and distributed to appropriate personnel to maintain consistent communication
- Compiled and shared technical paperwork for users and customers
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling
- Efficient in multiple software's such as GCSRA portal, GCdocs, Entrust certificate explorer, Peoplesoft, CANconnect..etc
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Consulted with users, management, vendors and technicians to determine computing needs and system requirements
TECHNICAL SUPPORT ASSISTANT
Public Services and Procurement Canada
01.2023 - 04.2023
- Managed and maintained the IT Service Management tools on behalf of the project team
- Developed status reports, issued logs, information materials (presentations, emails, etc.), and communications about the Service Management tools for management and stakeholders
- Scheduled and organized meeting logistics to coordinate, configure, and testing
- Developed process workflows and flow charts based on client requirements and administrative procedures
- Supported the team with technical requirements/tasks such as creating websites with HTML, CSS, and Javascript coding
- Redesigned sites to enhance navigation and improve visual appeal; and implemented improvements to boost site performance
- Efficient with most software applications on Microsoft Office such as Microsoft Word, Excel, Visio..etc
DATA ANALYST
Immigration, Refugees And Citizenship Canada
09.2023 - 01.2024
- Updated required documents and business process models, workflows, and requirement log etc.
- Enhanced data visualization capabilities for better decision-making with the use of advanced BI tools.
- Participated in coordination of validation testing (planning, organizing and documenting)
- Participated in development/modification of current methodology documentation for first-level client support
- Prepared statistical reports and information reports
- Produced excel sheets and minutes of meetings for committees,
Education
HONOURS BSC IN COMPUTER SCIENCE (MANAGEMENT AND ENTREPRENEURSHIP) -
University of Ottawa
Ottawa, ON06.2025
Skills
- HTML, CSS & JAVASCRIPT
- Organizational Skills
- Microsoft Office Proficiency
- Web Applications
- Data Analysis
- Multitasking Skills
Languages
English
French
References
- ANDREA KENNEDY PSPC, Project Coordinator Supervisor, (613) 294-8524, andrea.ba.kennedy@agr.gc.ca
- NAVDEEP FERVAHA SSC, Technical Advisor Team Lead, (613) 715-0083, navdeep.fervaha@ssc-spc.gc.ca
Timeline
DATA ANALYST
Immigration, Refugees And Citizenship Canada
09.2023 - 01.2024
TECHNICAL SUPPORT ASSISTANT
Public Services and Procurement Canada
01.2023 - 04.2023
ACCOUNT ADMINISTRATOR
Shared Service Canada (FSWEP)
06.2022 - 01.2023
HONOURS BSC IN COMPUTER SCIENCE (MANAGEMENT AND ENTREPRENEURSHIP) -
University of Ottawa
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