Experienced healthcare professional dedicated to delivering compassionate care and ensuring patient safety. Recognized as a reliable and adaptable team player in dynamic healthcare settings. Possesses expertise in patient assessment and care planning, with a strong commitment to achieving optimal patient outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Full Time Nurse
Fresenius Medical Care
01.2014 - 12.2018
Full Time
Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Implemented infection control measures that significantly reduced hospital-acquired infections.
Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
Educated family members and caregivers on patient care instructions.
Monitored patient reactions after administering medications and IV therapies.
Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
Customer Service Officer
Khoo Teck Puat Hospital
01.2018 - 06.2018
Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Nurse
Q&A Employment Nursing Agency
01.2019 - 12.2019
Freelance
Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Implemented infection control measures that significantly reduced hospital-acquired infections.
Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Educated family members and caregivers on patient care instructions.
Monitored patient reactions after administering medications and IV therapies.
Agency Nurse
Homeage
01.2021 - 12.2023
Part time
Monitored patient fluid intake and output to compose patient charts.
Cooperated with other agencies to provide continuity of care and implement comprehensive care plans.
Observed patients under treatment to identify progress or side effects of medications.
Communicated with patient's family or friends to provide advice, comfort and release instructions.
Administered injections, prescribed medications, and enemas and cleaned and dressed wounds to assist with basic medical care.
Assisted ailing patients with eating and bathing to support activities of daily living.
Nursing Student Intern
St Luke's hospital
08.2022 - 09.2022
Strengthened patient rapport by actively listening to concerns and providing empathetic support during difficult moments.
Demonstrated compassion and empathy while providing comfort measures for terminally ill patients during end-of-life care.
Collaborated closely with healthcare professionals to ensure timely responses to changes in patient conditions.
Contributed to efficient patient flow by accurately admitting, transferring, and discharging patients as directed by nursing staff.
Nursing Student Intern
KKH pediatric
03.2023 - 03.2023
Demonstrated compassion and empathy while providing comfort measures for terminally ill patients during end-of-life care.
Strengthened patient rapport by actively listening to concerns and providing empathetic support during difficult moments.
Collaborated with preceptor in coordinating daily assignments, ensuring smooth workflow and effective time management.
Participated actively in multidisciplinary team meetings discussing progress updates on complex cases.
Performed thorough physical assessments, identifying potential health risks and escalating critical information promptly to the appropriate clinical staff.
Nursing Student
IMH
02.2023 - 03.2023
Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
Reported abnormal findings or changes in physical, mental, and emotional conditions to RN.
Contributed to a safe and hygienic environment by adhering to strict infection control protocols and maintaining proper sanitation procedures.
Associate Global Product Manager at Fresenius Medical Care, NxStage Home CareAssociate Global Product Manager at Fresenius Medical Care, NxStage Home Care
Sales&Service Engineer at Almofadaly Medical Equipment-Fresenius Medical CareSales&Service Engineer at Almofadaly Medical Equipment-Fresenius Medical Care