Bryan Mak
Summary
Proven to enhance customer satisfaction and sales through exceptional service and beverage preparation skills, I am a dedicated team player and efficient multitasker. At Starbuck, I fostered loyalty and significantly increased upselling opportunities. Fluent in multiple languages, I excel in POS systems and safe food handling, contributing to a positive and productive work environment.
Overview
2
2
years of professional experience
Work History
Barista
Starbuck
09.2022 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Followed exact recipes for mixing and preparing beverage and food items.
F&B Server
Pasta Cuccina
06.2021 - 12.2021
- Adhered to strict sanitation guidelines, reducing the risk of foodborne illnesses among patrons and staff members alike.
- Enhanced customer satisfaction by providing attentive and efficient service during busy shifts.
- Promoted positive work culture through active participation in team meetings and events, fostering a collaborative environment.
- Supported colleagues during peak hours by assisting with bussing tables or running food when necessary.
- Resolved customer complaints in a professional manner, resulting in satisfied guests and minimizing negative feedback.
- Streamlined food delivery process, ensuring timely and accurate order completion for guests.
- Cultivated positive working relationships with coworkers, contributing to a supportive team environment.
- Built rapport with regular customers, fostering loyalty and repeat business for the establishment.
- Collaborated with kitchen staff to ensure accurate preparation and presentation of special dietary requests.
- Reduced wait times for guests by efficiently processing payments using point-of-sale systems.
- Mastered menu knowledge to provide informed recommendations, leading to increased upselling opportunities.
- Maintained a clean and organized dining area, enhancing overall guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales significantly by upselling higher-end products to customers.
F&B Server
Eighteen Chef
03.2021 - 05.2021
- Enhanced customer satisfaction by providing attentive and efficient service during busy shifts.
- Promoted positive work culture through active participation in team meetings and events, fostering a collaborative environment.
- Supported colleagues during peak hours by assisting with bussing tables or running food when necessary.
- Resolved customer complaints in a professional manner, resulting in satisfied guests and minimizing negative feedback.
- Maximized table turnover rate through prompt and courteous service, accommodating more patrons per shift.
- Reduced wait times for guests by efficiently processing payments using point-of-sale systems.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Demonstrated exceptional multitasking abilities, managing multiple tables simultaneously without sacrificing service quality.
- Mastered menu knowledge to provide informed recommendations, leading to increased upselling opportunities.
Education
GCE N Level - Academic
Unity Secondary School
Singapore12.2021
Skills
- Friendly and outgoing
- Team Player
- Opening and closing duties
- Exceptional customer service
- Adaptive and creative
- Order Taking
- Cash Register Operation
- Espresso machine operation
- Safe Food Handling
- Beverage Preparation
- Safe Food Handling Practices
- POS Systems
- Fluent in Language
- Conversant in Language
- Reliable and Dependable
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Work Preference
Work Type
InternshipPart TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursPersonal development programsWork from home optionStock Options / Equity / Profit SharingTimeline
Barista
Starbuck
09.2022 - 03.2023
F&B Server
Pasta Cuccina
06.2021 - 12.2021
F&B Server
Eighteen Chef
03.2021 - 05.2021
GCE N Level - Academic
Unity Secondary School
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