Bryan Lay
Summary
Experienced Store Manager specializing in retail location management. Polished professional skilled in training employees on exceptional customer service etiquette and effective sales techniques. Gifted in overseeing all aspects of customer-facing and back-end operations, ensuring seamless and efficient processes.
Overview
3
3
years of professional experience
Work History
Store Manager
Boost Juice Bars
05.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Shift Manager
Golden Village
05.2022 - 04.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Managed staff hiring, training and supervision.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
Events Executive
Rave Productions
09.2023 - 01.2024
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
- Increased client satisfaction by providing personalized customer service before, during, and after events.
- Conducted post-event evaluations to assess success metrics and identify areas for improvement in future events.
- Oversaw event timelines, ensuring all deadlines were met and adjustments made as needed for optimal results.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Created detailed timelines and budgets for events to meet all deadlines.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Service Crew
Famous Amos
03.2021 - 05.2022
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Kept customers and crew areas organized.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
Education
Higher Nitec - Events Management
Institute of Technical Education Central
Singapore02.2024
Skills
- Customer Service
- Problem-Solving
- Loss Prevention
- Multitasking and Organization
- Store operations
- Team Leadership
- Outstanding communication skills
- Inventory Management
- Recruitment and hiring
- Goals and performance
- Policies and Procedures
- Payroll Management
Funfacts
- Was part of the 2021 National Day Ceremony for ITE Central as the Emcee.
- Participated as the Assistant in Charge of Logistics for the 1st Peer Leaders Camp in 2021.
Hobbies and Interests
- Running
- Listening to K Pop
- Watching K Dramas
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Store Manager
Boost Juice Bars
05.2024 - Current
Events Executive
Rave Productions
09.2023 - 01.2024
Shift Manager
Golden Village
05.2022 - 04.2024
Service Crew
Famous Amos
03.2021 - 05.2022
Higher Nitec - Events Management
Institute of Technical Education Central
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