BRUCE CHEN
Summary
I am a results-driven professional with a strong foundation in Tourism,Service, Manufacturing and Technology based company, I am eager to leverage my diverse skill set and industry experience to contribute effectively to the relevant field.
My goal is to collaborate with a growth-oriented and progressive organization, where I can further develop my existing skills and adapt to the fast-paced world of the organization.
Overview
6
6
years of professional experience
Work History
Sales and Marketing Manager
LuLu Clothing Limited Company
07.2021 - 08.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Created company brand vision, mission, culture, multi-channel management.
Mac Expert
Apple Inc
05.2020 - 06.2021
- Manage development of customize ERP system for client.
- Built relationships with customers using strong persuasion and active listening skills.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Identified appropriate marketing channels and target customers for campaigns.
- Organized in cross-functional team-building activities.
- Close Rate over 80% weekly.
- Yearly performance review as Exceed expectations.
Customer Service Executive
Booking.com
04.2019 - 05.2020
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Achieved Exceed expectations in each quarter.(exceed 35% of average)
Guest Relations Officer
COCO BODU HITHI
10.2018 - 04.2019
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Five-star employee of the year.
Concierge/Guest Relations Officer(internship)
The Ritz-Carlton
01.2018 - 09.2018
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed and improved customer service functions for reception and lounge areas.
- Handle needs for individual guests to resolve issues and generate positive customer experiences.
Education
Bachelor of Arts - International Hospitality Management
Taylors University
Malaysia12.2017
Skills
- Sales Presentation
- Brand Development and Marketing
- Marketing Planning
- Goal Attainment
- Presentation Creation
- Communications and Media
- Business Management and Development
- Sales Strategies
Languages
English
Advanced (C1)
Chinese (Cantonese)
Bilingual or Proficient (C2)
mandarin
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
French
Beginner (A1)
Additional Information
Software Skills:
Familiar with Opera (PMS), Purchase Plus, Final Cut Pro X, Microsoft Word, Excel, PowerPoint, Google Docs
References:
HR Generalist, Ms. Salena salena.xin@booking.com,(Booking.com, Shanghai).
Lecturer: Ms. Jasmine Chen Yar Li Jasmine.chen@taylors.edu.my (Taylor’s University, Malaysia. )
Director of learning, Mr. Ronald Poon. Ronald.poon@ritzcarlton.com(The Ritz-Carlton, Hongkong.)
Timeline
Sales and Marketing Manager
LuLu Clothing Limited Company
07.2021 - 08.2023
Mac Expert
Apple Inc
05.2020 - 06.2021
Customer Service Executive
Booking.com
04.2019 - 05.2020
Guest Relations Officer
COCO BODU HITHI
10.2018 - 04.2019
Concierge/Guest Relations Officer(internship)
The Ritz-Carlton
01.2018 - 09.2018
Bachelor of Arts - International Hospitality Management
Taylors University
Similar Profiles
Merrin JoseMerrin Jose
Executive- Master Data Management at Tablez Food Company Pvt Ltd (LULU Group)Executive- Master Data Management at Tablez Food Company Pvt Ltd (LULU Group)
Shouq TuraifShouq Turaif
Legal Officer at REEF ISLAND – LULU TOURISM COMPANYLegal Officer at REEF ISLAND – LULU TOURISM COMPANY
Ahana P NazarAhana P Nazar
QA/QC Officer at LULU FLIGHT KITCHEN PRIVATE LIMITEDQA/QC Officer at LULU FLIGHT KITCHEN PRIVATE LIMITED