Brinda Naidu Krishnamurthi

Responsibilities:

• Drove sales revenue by developing new business and engaging local and regional customers.
• Developed and executed strategic business plans to maximize opportunities and increase market share.
• Established and maintained strong professional relationships through proactive communication and timely responses.
• Coordinated training programs and marketing activities to ensure high service quality and customer satisfaction.
• Managed billing matters and identified customer needs to enhance satisfaction.

Key Contributions/Highlights:

• Successfully expanded the client base by 30% within the first year.
• Achieved maximum customer satisfaction through effective relationship management, leading to a 25% increase in repeat business.
• Implemented a feedback system that improved service delivery based on client insights.

Responsibilities:

• Led B2B sales initiatives focused on cybersecurity solutions and services.
• Built and maintained strong relationships with key accounts to drive revenue growth.
• Collaborated with cross-functional teams to enhance service delivery and customer engagement.
• Prepared proposals and presentations to showcase product value to clients.

Key Contributions/Highlights:

• Exceeded sales quotas, achieving up to $440k in revenue for 2021 and $800k for 2022.
• Developed and launched a new client onboarding process that reduced onboarding time by 50%.
• Recognized as the top performer in the sales team for two consecutive years.

Responsibilities:

• Managed contracts including sales quotations, renewals, and terminations.
• Coordinated with order processing and support teams to resolve issues.
• Engaged with over 100 customers daily, maintaining a service level agreement (SLA) of 98%.
• Mentored new trainees and reported training progress against KPIs.

Key Contributions/Highlights:

• Resolved customer complaints effectively, maintaining a high SLA and customer satisfaction rating.
• Developed sustainable relationships with B2B clients, becoming the key point of contact for account management.

Responsibilities:

• Provided administrative support to File Managers and coordinated moving logistics.
• Ensured timely communication with clients regarding scheduling and documentation.
• Liaised with operations staff and destination agents to guarantee smooth logistics.

Key Contributions/Highlights:

• Improved client satisfaction scores by 20% through effective management of customer inquiries.
• Streamlined administrative processes, reducing paperwork errors by 30%.
• Played a key role in coordinating high-profile moves, enhancing the company’s reputation.

Responsibilities:

• Managed inbound and outbound shipments, liaising with international agents.
• Generated financial reports to meet sales targets and enhance service delivery.
• Served as the focal point for clients, ensuring smooth logistics and customer satisfaction.

Key Contributions/Highlights:

• Achieved a 25% increase in successful shipments through effective coordination.
• Developed training materials for new staff, improving onboarding efficiency.
• Enhanced client retention rates by providing exceptional service and follow-up.

Responsibilities:

• Executed duties for Integrated Material Management programs, managing inventory and expediting parts.
• Maintained excellent customer relationships, ensuring timely delivery of products.

Key Contributions/Highlights:

• Reduced inventory shortages by 20% through proactive inventory management.
• Streamlined procurement processes, leading to a 15% cost savings for the organization.
• Recognized for outstanding performance in supplier management.

Responsibilities:

• Created job tasks and maintenance schedules for Ground Support Equipment.
• Utilized Microsoft Access for data entry and supported various departments with logistics information.
• Ensured accurate documentation for servicing equipment.

Key Contributions/Highlights:

• Improved documentation accuracy, leading to successful internal audits with zero discrepancies.
• Enhanced data tracking processes, improving reporting efficiency by 30%.
• Played a key role in interdepartmental collaboration, facilitating smoother operations.