Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic
Bridget Endozo

Bridget Endozo

Singapore

Summary

Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Project Specialist, Project Operations position. Ready to help team achieve company goals.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Move Consultant

Prolme
  • Passionate move consultant with profound experience in relocation and logistics industry
  • Adaptable at any given situation which requires knowledge and skills
  • Highly capable to work independently in line with company's framework to make it more viable in the attainment of it's goals and objective.
  • Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Senior Client Services Executive

Helu-Trans (S) Pte Ltd
10.2021 - Current
  • Provided timely resolution of client issues, implementing preventative measures to avoid future occurrences.
  • Mentored junior team members, fostering an environment of continuous learning and professional development.
  • Coordinated with other departments to develop marketing campaigns aimed at increasing brand awareness among target audiences.
  • Implemented proactive strategies to anticipate client needs, resulting in increased loyalty and trust from key stakeholders.
  • Enhanced client satisfaction by delivering tailored solutions and providing exceptional customer service.
  • Developed and maintained strong relationships with key clients, ensuring long-term business partnerships.
  • Spearheaded efforts to improve internal workflows and procedures through innovative thinking and problem-solving abilities.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Closing Files and doing invoices.

HANDLING WEICHERT SHIPMENTS, OUTBOUND, INBOUND, LOCAL MOVES

K. C. Dat (S) Pte Ltd
01.2019 - 06.2020
  • Receive bid moves from RMC (Weichert) logged to tracker and start the move process, send email Assignee and origin agent for survey arrangement
  • Once survey has been set up and completed, provide a quote to RMC and wait for the feedback if the move has been awarded or lost
  • If awarded, arrange packing date and provide all the documents requirements from both origin and destination country
  • After the packing, proactively send email to check on how's the packing and ask if there will be further assistance needed
  • Update customer and Weichert on a timely manner for the status of the shipment and inform them if there will be changes on the schedule
  • E.g vessel delay for sea and zight cancellation for air
  • Upon arrival at the country of destination keep them posted on the clearance progress and arrange delivery date upon request or store in warehouse if residence is not yet ready
  • Check on the status of the items delivered and advise Weichert if there are damages noted for claim process
  • Send feedback to assignee on how's the move process and kindly ask assignee if they need further assistance
  • Make sure to put as smile on their faces after each move
  • Invoice the Job accordingly including the additional charges.

Handling of BGRS moves for Outbound, Inbound Third country and Local moves

03.2015 - 01.2019
  • Receive both IGP referral and detailed link for RMC (BGRS), logged into the tracker and proceed with the move process
  • Send email to assignee for the convenient time to speak and make sure to have yourself available when assignee requested for time
  • Be flexible according to their suggested timing, adjust your calendar if necessary
  • During the call make sure to discuss all the vital / crucial information pertaining his / her move, make sure to put everything in writing as well
  • Contact the origin agent and check on the pre move survey as requested by Assignee
  • After the survey, update the Detailed link with the results and inform the BGRS consultant as well - if the survey is within or over the allowance
  • Confirm the packing date and provide the assignee with the details before packing commence, make sure origin documents are complete as well as the destination requirements
  • After the packing, make sure to check on the Assignee if origin partner provided the excellent job on the whole packing process
  • Share the sailing and flight details on a timely manner as well as the advise if there will be further delay on the shipment
  • Planned for the delivery after the clearance, and make sure to check if there are damages noted after delivery
  • Always aim for a happy customer in the end
  • Invoice the job accordingly including the additional charges.

Handling of Cartus / Arcadia moves for Outbound, Inbound, Third country and Local move

10.2012 - 03.2015
  • Receive order from RMC (Cartus) logged to tracker and start the move process, send email Assignee and origin agent for survey arrangement
  • Once survey has been set up and completed, provide a quote to RMC and upon formal confirmation form Cartus consultant, proceed to arrange for the packing date
  • Make sure to have the document requirement beforehand
  • After the packing, proactively send email to check on how's the packing and ask if there will be further assistance needed
  • Update customer and consultant on the status of the shipment and inform them if there will be changes on the schedule
  • E.g vessel delay for sea and flight cancellation for air
  • Upon arrival at the country of destination keep them posted on the clearance progress and arrange delivery date upon request or store in warehouse if residence is not yet ready
  • Check on the status of the items delivered and advise Cartus if there are damages noted for claim process
  • Send feedback to assignee on how's the move process and kindly ask assignee if they need further assistance
  • Make sure to put as smile on their faces after each move
  • Invoice the job accordingly including the additional charges.

Education

Bachelor of Science in Customs Administration -

Lyceum of The Philippines University - Batangas
04.2007

Secondary Education -

Gov. Feliciano Leviste Memorial National High School
03.2003

Primary Education -

R. Venturan+a Central School
04.1999

Skills

  • Ability to Investigate and resolve a variety of external and internal customer escalations that may arise
  • Attend to every customers inquiries, maybe it's for import and exports, and ensure the quality of service provided, have excellent verbal and written communication skills
  • Ability to maintain strict levels of confidentiality in handling sensitive information
  • Flexible, willing to take more responsibilities as needed and devote time necessary to complete deadlines under stringent time constraints, efficient and attentive to detail

Personal Information

  • Place of Birth: Philippines
  • Date of Birth: 10/22/86
  • Nationality: Filipino

References

  • Ms. Lizbeth Robledo, Helu-Trans Pte. Ltd, Manager, +65 9651 7831
  • Ms. Charo Jimene+, K. C. Dat (S) Pte. Ltd, Team Leader, +65 9169 7083


Timeline

Senior Client Services Executive

Helu-Trans (S) Pte Ltd
10.2021 - Current

HANDLING WEICHERT SHIPMENTS, OUTBOUND, INBOUND, LOCAL MOVES

K. C. Dat (S) Pte Ltd
01.2019 - 06.2020

Handling of BGRS moves for Outbound, Inbound Third country and Local moves

03.2015 - 01.2019

Handling of Cartus / Arcadia moves for Outbound, Inbound, Third country and Local move

10.2012 - 03.2015

Move Consultant

Prolme

Bachelor of Science in Customs Administration -

Lyceum of The Philippines University - Batangas

Secondary Education -

Gov. Feliciano Leviste Memorial National High School

Primary Education -

R. Venturan+a Central School

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Bridget Endozo