Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Brian Chua

Brian Chua

Summary

Sales leader with proven expertise in driving revenue growth and building high-performing teams. Strong focus on strategic planning, client relationship management, and market analysis. Adept at fostering collaboration and adapting to evolving business needs. Known for reliability, results-driven approach, and exceptional communication skills.

Overview

11
11
years of professional experience

Work History

Associate Director of Sales

Manulife Financial Advisers
03.2019 - Current
  • MDRT (Million Dollar Round Table) Member
    Achieved MDRT status within my first 3 years in the financial services industry, placing me in the top 10% of professionals globally. This prestigious recognition highlights outstanding sales performance, ethical standards, and client-centric service excellence. MDRT membership is awarded to financial professionals who demonstrate exceptional ability in building strong, lasting client relationships and providing comprehensive financial solutions. Membership in this exclusive group reflects my commitment to consistently exceeding performance benchmarks and delivering superior results.Secured key client accounts through effective relationship-building and persuasive communication skills.
  • Crafted compelling presentations tailored to individual client's needs, showcasing product benefits and driving successful negotiations.
  • Fostered lasting partnerships with complementary businesses within the industry, creating mutually beneficial referral networks and promoting collaborative growth.
  • Mentored junior sales representatives, contributing to their professional development and success within the company.
  • Formulated customized solutions for complex client challenges, demonstrating exceptional problem-solving skills while maintaining focus on company goals and objectives.
  • Coordinated with internal departments to ensure seamless delivery of products and services to clients, maintaining high levels of customer satisfaction and retention.
  • Established a strong sales culture within the organization, fostering a competitive yet supportive environment for all team members.
  • Exceeded quarterly quotas consistently by employing effective time management strategies and prioritizing high-value prospects.
  • Leveraged social media platforms for networking purposes, connecting with potential leads and increasing brand visibility in target markets.
  • Expanded market reach by conducting comprehensive industry research and identifying potential growth opportunities.
  • Participated in industry conferences as a representative of the company, generating interest among prospective clients through engaging conversations and demonstrations of products or services offered.


Customer Service Representative

Samsung Service Centre
11.2014 - 12.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Diploma - Energy Systems and Management

Singapore Polytechnic
01.2017

Professional Qualification - CMFAS

Singapore College Of Insurance
Suntec
02-2019

Skills

  • Strategic business expansion
  • Client Acquisition & Retention
  • Strategic Partnerships & Account Management
  • Data-driven market analysis
  • Interpersonal skills
  • Salesforce proficiency
  • Engaging presentations
  • Microsoft Office expertise
  • Strong attention to detail
  • Analytical problem-solving
  • Strong organizational abilities
  • Analytical thinking

Hobbies

  • Sports & Physical Activities: Pickleball, Basketball, Badminton – promoting teamwork, discipline, and an active lifestyle
  • Reading: Focused on self-improvement, leadership, and staying updated on market trends
  • Games & Social Engagement: Enjoy playing board games and mobile games with friends and family as a way to unwind and strengthen personal connections

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Beginner (A1)

Timeline

Associate Director of Sales

Manulife Financial Advisers
03.2019 - Current

Customer Service Representative

Samsung Service Centre
11.2014 - 12.2017

Diploma - Energy Systems and Management

Singapore Polytechnic

Professional Qualification - CMFAS

Singapore College Of Insurance
Brian Chua