Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Brent Bombita

Brent Bombita

Customer Service Representative

Summary

Adept at fostering teamwork and enhancing service delivery, I leveraged my problem-solving and excellent communication skills at DNATA Singapore Pte Ltd to elevate customer satisfaction. My background spans diverse roles, from managing stressful airline services to optimizing restaurant operations, showcasing my ability to adapt and thrive in dynamic environments.

Developed communication, problem-solving, and customer service skills within high-paced, customer-focused environment. Seeking to transition into new field, leveraging strong background in managing client interactions and resolving issues. Aiming to drive positive outcomes and contribute to collaborative team setting.

Diligent Customer Service Agent with strong background in airline customer service. Known for resolving passenger issues effectively and maintaining high satisfaction levels. Demonstrated ability to manage stressful situations and communicate clearly with passengers and team members.

Professional with experience in airline customer service, prepared to excel in this role. Skilled in handling passenger inquiries, resolving issues, and ensuring smooth operations at airport. Strong focus on team collaboration and achieving results. Reliable, adaptable, and adept at meeting changing needs with excellent communication and problem-solving skills.

Airline professional with solid foundation in customer service and proven history of enhancing passenger experiences. Possesses keen focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Recognized for excellent communication skills and ability to handle challenging situations with poise.

Possessing excellent communication and interpersonal skills, paired with positive, service-oriented attitude. Equipped with strong problem-solving abilities and proficiency in handling customer inquiries and complaints. Committed to creating seamless travel experience and enhancing passenger satisfaction.

Offering strong interpersonal skills and natural ability to handle customer interactions with poise. Brings understanding of effective communication techniques and capacity to learn airline-specific systems quickly. Ready to use and develop problem-solving and customer service skills in Customer Service Agent / Customer Service Representative role.

Experienced with handling passenger inquiries, ticketing, and baggage issues. Utilizes communication and problem-solving skills to ensure seamless travel experiences. Track record of maintaining composure and professionalism in high-pressure environments.

Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 13years of experience in aviation industry.

Outgoing Agent recognized for using up-selling techniques to maximize revenue in industry. Adept at educating incoming guests of facility amenities and providing guidance on entertainment and restaurant venues. Ready to apply Customer Service Representative expertise and 13 years of experience in aviation industry.

Customer-oriented Agent with over 13 years of experience in airline. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.

Overview

16
16
years of professional experience
2
2
Languages

Work History

Airline Customer Service Agent

DNATA Singapore Pte Ltd
12.2022 - Current
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
  • Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.

Assistant Restaurant Manager

Shake Shack Pte Ltd
06.2020 - 12.2022
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.

Casino Dealer

Marina Bay Sands Pte Ltd
01.2020 - 01.2021
  • Dealt appropriate number of cards to each player and verify placed bets before starting game.
  • Optimized guest satisfaction by adjusting table settings to accommodate individual preferences for seating arrangements or betting limits.

Photographer

Digital Entertainment Imaging
04.2019 - 05.2020

Baggage Handler

Singapore Airlines - SATS (APS)
05.2016 - 06.2019
  • Adhered to company policies regarding the handling of oversized or special-needs luggage items for customers'' convenience and satisfaction.
  • Ensured proper storage of luggage in aircraft holds, preventing damage during transport.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Observed safety and privacy procedures in handling passengers' property.

Active Duty Soldier

Ministry of Defence Singapore
05.2013 - 05.2015
  • Secured and protected military property, assets, and personnel.
  • Conducted regular evaluations of soldiers'' performance, identifying areas for improvement and offering constructive feedback to help them reach their potential.
  • Optimized resource allocation for missions by conducting extensive planning, preparation, and risk assessments.
  • Contributed to successful military exercises through effective coordination and task delegation among team members.

Team Leader - Service Delivery

Mcdonald's Pte Ltd
01.2009 - 04.2013
  • Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.
  • Enhanced team performance by implementing efficient service delivery processes and procedures.
  • Streamlined operations by identifying areas for improvement in service delivery and implementing necessary changes.
  • Incorporated best practices in service delivery management into daily routines, resulting in better decisionmaking.

Education

Diploma - Aviation Management Engineering And Operations

Temasek Polytechnic, Singapore

Skills

Hotel accomodations

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved / System Trained in Airport Operations Systems Software such as Altea (CM) , Go-Now, ASConnect, MacScreen.
  • Collaborated with team of Casino Operations to make sure the safety of our customers during the period of COVID19.
  • Resolved product issue through consumer testing.
  • Resolved passengers needs during flight disruptions.

Software

Microsft Excel

Microsoft Powerpoint

Microsoft World

Timeline

Airline Customer Service Agent - DNATA Singapore Pte Ltd
12.2022 - Current
Assistant Restaurant Manager - Shake Shack Pte Ltd
06.2020 - 12.2022
Casino Dealer - Marina Bay Sands Pte Ltd
01.2020 - 01.2021
Photographer - Digital Entertainment Imaging
04.2019 - 05.2020
Baggage Handler - Singapore Airlines - SATS (APS)
05.2016 - 06.2019
Active Duty Soldier - Ministry of Defence Singapore
05.2013 - 05.2015
Team Leader - Service Delivery - Mcdonald's Pte Ltd
01.2009 - 04.2013
Temasek Polytechnic - Diploma, Aviation Management Engineering And Operations
Brent BombitaCustomer Service Representative