Lau Beng Whee
Summary
First job was in the fast food industry as a Assistant manager for Burger King. Followed by as a Area manager for 7 eleven Spore. After that i was a franchisee for 7 eleven for 7 years till contract ended. Worked as a taxi driver for 6years and joined SBSTransit as a bus captain till current.
Overview
28
28
years of professional experience
Work History
Bus Captain
SBSTransit
01.2021 - Current
- Provided boarding assistance to elderly, sick or injured people.
- Checked on passengers compliance with safety requirements and identified assistance needs.
- Kept close eye on passenger behavior and watched for injuries, illnesses and disputes.
- To keep bus routes moving on time.
Taxi Driver
Transcab Spore Pte Ltd
09.2014 - 11.2020
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Upheld high standards of cleanliness, sanitation and service.
Franchisee
7 Eleven Singapore
01.2007 - 12.2013
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed, trained and motivated staff and to continuously improve knowledge and abilities.
Area Manager
7 Eleven Singapore
01.2000 - 10.2006
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming stores into productive, profitable stores.
- Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.
- Oversaw budget planning, strategy development, community outreach for organization.
- Wrote production reports to help senior leadership make accurate operational plans and decisions.
- Supervised 14 location managers and managed all assets within the stores, maintaining contractual, compliance and reporting requirements for all areas and assets.
Store Manager
7 Eleven Singapore
02.1996 - 12.1999
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager 7
Burger King Singapore
12.1991 - 01.1995
- Carried out day-day-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
No Degree - 3 GCE O Level
Monfort Secondary School
Skills
- Worker Training
- Commercial Drivers License (CDL)
- Elderly and Disabled Assistance
- Passenger Service and Safety
- Passenger Safety
- Passenger Interaction
- Traffic Laws and Regulations
- Bus Cleaning
- Dependable and Trustworthy
- Emergency Evacuation
- Passenger Assistance
- Student Safety
- Securing Wheelchairs
- Accident Reporting
- Situational Awareness
- Special Needs Passengers
- Transporting Passengers
- Emergency Situations
- Local Traffic Regulations
- Traffic Patterns
- Compliance Regulations
- Safety Protocols
- Tires and Brakes Inspections
- Safety Violations
- Transportation Regulations
- Conflict and Complaint Resolution
- Strong Working Relationships
- Proficiency in Microsoft Office
- Wheelchair and Scooter Security
- Evacuation Procedures
- Defensive Driving Practices
- Behavior Monitoring and Management
- Interpersonal Skills
Timeline
Bus Captain
SBSTransit
01.2021 - Current
Taxi Driver
Transcab Spore Pte Ltd
09.2014 - 11.2020
Franchisee
7 Eleven Singapore
01.2007 - 12.2013
Area Manager
7 Eleven Singapore
01.2000 - 10.2006
Store Manager
7 Eleven Singapore
02.1996 - 12.1999
Assistant Manager 7
Burger King Singapore
12.1991 - 01.1995
No Degree - 3 GCE O Level
Monfort Secondary School
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