Brenda Lim
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Heavenly Engineering
10.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Created and maintained databases to track and record customer data.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Administrative Assistant
Adonis
06.2024 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Performed research to collect and record industry data.
Teabarista
Matchaya
02.2023 - 03.2023
- Making drinks ,Serving customers , Cashier
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Kitchen
Toast days
11.2022 - 01.2023
- Light cooking , Toast Bread , Cashier
- Maintained high standards of food safety by regularly sanitizing surfaces, equipment, and utensils to minimize contamination risks.
- Upheld the highest level of hygiene and sanitation practices in accordance with local health regulations, preventing potential foodborne illnesses.
- Improved communication between front-of-house staff and kitchen employees, resulting in smoother service flow during busy periods.
- Reduced food waste through proper storage techniques, inventory management, and utilizing leftover ingredients creatively.
- Collaborated with team members to ensure smooth operations during peak hours, resulting in satisfied customers and positive feedback.
- Ensured timely delivery of orders by effectively managing kitchen workflow during shifts while staying organized under pressure.
- Assisted in inventory management tasks, ensuring accurate record-keeping for efficient ordering and restocking of supplies.
Barista
My little coconut
05.2021 - 10.2022
- Cashier & Making of drinks
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Secuity Duites
Cisco
04.2021 - 10.2021
- Part-time, Ad-hoc & Patrolling
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier
Sheng Shiong
01.2018 - 09.2019
- Cashiering, Replenish & Inventory duties
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier
Giant
02.2016 - 12.2017
- Cashiering & Replenish duties
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
North Light School
01.2011
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Filing
- Customer Relations
- Scheduling
- Scheduling and calendar management
- Appointment Scheduling
- Deadline-oriented
- Invoice Processing
- Microsoft Excel
- Clerical Support
- Data Collection
Languages
Proficient in spoken English and Chinese
Timeline
Administrative Assistant
Adonis
06.2024 - 08.2024
Administrative Assistant
Heavenly Engineering
10.2023 - Current
Teabarista
Matchaya
02.2023 - 03.2023
Kitchen
Toast days
11.2022 - 01.2023
Barista
My little coconut
05.2021 - 10.2022
Secuity Duites
Cisco
04.2021 - 10.2021
Cashier
Sheng Shiong
01.2018 - 09.2019
Cashier
Giant
02.2016 - 12.2017
North Light School
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