Brenda Kaur
Singapore
Summary
Customer-oriented professional with a strong passion for helping others. Committed to making a positive impact and constantly striving towards personal and professional growth. Known for kindness, patience, and great potential. Deeply enthusiastic about the beauty industry and psychology, believing in the power to create meaningful connections with others. Driven by determination to pursue passions and excited for the incredible opportunities ahead.
Overview
16
16
years of professional experience
Work History
Time Parent
Full
05.2023 - 07.2024
- Took time away from professional career to raise young children and manage household.
ComLink Befriender ( Volunteer )
SSO, MSF
04.2022 - 10.2022
- Assist Social Worker in visits to and assist needy families with financial assistance under Social Service Office ( SSO ), MSF.
- Assist with check up on well-being of clients through phone calls.
- Complete any tasks given by SSO, MSF.
- Used strong interpersonal communication skills to convey information to others.
- Helped in sorting and identifying damaged items before sent out for donations.
Time Parent
Full
04.2020 - 03.2022
- Took time away from professional career to raise young children and manage household
- Took up some courses with Daughters of Tomorrow
Healthcare Assistant
Goodjobs Creation
02.2020 - 04.2020
- Assist with swabbing of passengers.
- Assist passengers in filling up forms for contact tracing, quarantine.
- Front-line during start of Covid-19.
- Observed passengers' health conditions and reported findings to registered nurse.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
- Maintained clean and organized environment, reducing risk of infections.
Laundry Operator
Surpass
05.2013 - 02.2014
- Folding, packing linens according to guidelines for SIA and SATS
- Ensure to hit daily target
- Demonstrated flexibility and adaptability in learning new techniques, equipment operation, and industry trends to stay current with best practices in laundry services.
- Used irons and iron boards to press clothing, folding and organizing garments.
Telemarketer
V2 Capital
01.2010 - 02.2012
- Cold calling clients to take up loan applications with various banks.
- Answering general enquiries on bank loans.
- Made average of 50 - 70 cold calls per day.
- Completed daily cold calling and outreach to build sales pipeline.
- Built relationships with customers using strong persuasion and active listening skills.
- Recorded contact information of customers and potential customers in internal database.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Customer Service Agent
Goldin ( Changi Airport )
08.2008 - 12.2009
- Assisted approximately 3 to 7 arrival / departure flights each shift.
- Assisted passengers with baggage.
- Assist with delayed departure and arrival flights.
- Worked with colleagues from all departments to ensure flight procedures are met.
- Assist passengers travelling through Changi Airport on general enquiries, requests.
- Helped large volume of passengers every day with positive attitude and focus on customer satisfaction.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Utilized strong problem-solving skills to quickly identify and address passenger issues.
Education
DOT Greenhouse Programme - DOT Greenhouse Programme
Daughters of Tomorrow
Singapore04.2023
Financial Literacy - Financial Literacy
Daughters of Tomorrow | ANZ
Singapore04.2023
Life Digital Skilling Program For Women - Digital Skilling Program For Women
Daughters of Tomorrow | Cognizant
Singapore11.2022
DOT's Confidence Curriculum - DOT's Confidence Curriculum
Daughters of Tomorrow
Singapore05.2021
N levels -
Hai Sing Catholic School
Singapore10.2008
PSLE -
Griffiths Primary School
Singapore11.2004
Skills
- Active Listening
- Good communication
- Compassionate
- Self-awareness
- Empathy building
- Calm Under Pressure
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Computer Skills
- Patient-focused care
- Infection Control
- Customer Service and Communication Skills
- Social Perceptiveness
Languages
English
Malay
Art, Self-Care
Art helps me express myself hence being able to centre myself which eventually promotes self-care. Mental, emotional health is very important to me. I believe that a fulfilling, peaceful life begins from within. Being aware of my thoughts and feelings help me understand others better.
Timeline
Time Parent
Full
05.2023 - 07.2024
ComLink Befriender ( Volunteer )
SSO, MSF
04.2022 - 10.2022
Time Parent
Full
04.2020 - 03.2022
Healthcare Assistant
Goodjobs Creation
02.2020 - 04.2020
Laundry Operator
Surpass
05.2013 - 02.2014
Telemarketer
V2 Capital
01.2010 - 02.2012
Customer Service Agent
Goldin ( Changi Airport )
08.2008 - 12.2009
DOT Greenhouse Programme - DOT Greenhouse Programme
Daughters of Tomorrow
Financial Literacy - Financial Literacy
Daughters of Tomorrow | ANZ
Life Digital Skilling Program For Women - Digital Skilling Program For Women
Daughters of Tomorrow | Cognizant
DOT's Confidence Curriculum - DOT's Confidence Curriculum
Daughters of Tomorrow
N levels -
Hai Sing Catholic School
PSLE -
Griffiths Primary School
Certification
- GCE N Levels
- DOT's Confidence Curriculum
- MoneyMinded program in Financial Literacy
- Cognizant Outreach Digital For Life Digital Skilling Program for Women
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Supervised team of 10 team members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionPersonal development programsCareer advancementCompany CultureHealthcare benefitsPaid sick leaveTeam Building / Company RetreatsPaid time offInterests
Sketching
Painting
Skin Care
Perfumes
Travel
Quote
It is never too late to be what you might have been.
George Eliot
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