Brandon Smith Cortes
Brisbane
Summary
Results-driven Business Administrator and aspiring Project Manager with extensive experience in leading complex operations and strategic initiatives. My background includes managing cross-functional teams and optimizing restaurant operations in Australia, alongside spearheading analytical projects on student dropout rates, employability and process operation model for a public University in Colombia. I bring demonstrated expertise in project planning, stakeholder coordination, data analysis, and process improvement, consistently leveraging strong leadership and problem-solving abilities to deliver impactful outcomes.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Savour Cafe
09.2022 - 04.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
- Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Developed and presented weekly sales reports, providing actionable insights to track progress and inform business decisions.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
Project administrator & Academic Service Officer
Universidad del Tolima, Faculty of Economic and Administrative Science
12.2018 - 12.2019
- Conducted comprehensive studies on student dropout rates and graduate employability, providing insights for program accreditation purposes.
- Communicated with stakeholders on job milestones.
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems.
- Established strong relationships with internal departments such as finance and procurement for smooth collaboration in meeting project requirements.
Assistant Support
Universidad del Tolima, GIMN research group support
08.2019 - 11.2019
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
- Utilized statistical software for data analysis, generating accurate insights.
- Provided support and guidance to students and lectures.
Research Designer
Universidad del Valle, Institute of Prospective
07.2019 - 10.2019
- Played a key role in the University of Tolima's organizational redesign by developing and implementing a new Process Operation Model and conducting in-depth workload analysis.
- Contributed to development of research proposals, aligning with strategic objectives and securing project approvals.
- Improved data collection methods with introduction of innovative survey techniques.
- Conducted extensive literature reviews to support ongoing research projects, significantly expanding team's knowledge base.
- Recorded and analyzed data to produce reports of results.
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
Education
Bachelor - Business Administration
Universidad Del Tolima
Ibagué07.2018
Postgraduate Diploma - Project Manager
Universidad Del Tolima
Ibagué, Colombia12-2019
Diploma - Hospitality Management
Canterbury Technical Institute
Brisbane, Australia03.2025
Certificate IV - Business
ALS Brisbane (International House College Australia)
Brisbane, Australia01.2024
Skills
- Organizational
- Adaptable
- Problem-solving
- Customer service
- Reliable and responsible
- Team leadership
- Critical thinking
- Cost controls
- Strategic planning
LANGUAGE ABILITIES
Written - English, Spanish, Portuguese
Spoken - English, Spanish, Portuguese
References
Mercedes, Parra Àlviz, Senior lecturer and researcher at the Faculty of Economic and Administrative Sciences, mparra@ut.edu.co, Universidad del Tolima, Colombia.
Matthew Jefferis, Owner Savour Cafe. Email: jefferisholdings@gmail.com
Timeline
Restaurant Manager
Savour Cafe
09.2022 - 04.2025
Assistant Support
Universidad del Tolima, GIMN research group support
08.2019 - 11.2019
Research Designer
Universidad del Valle, Institute of Prospective
07.2019 - 10.2019
Project administrator & Academic Service Officer
Universidad del Tolima, Faculty of Economic and Administrative Science
12.2018 - 12.2019
Bachelor - Business Administration
Universidad Del Tolima
Postgraduate Diploma - Project Manager
Universidad Del Tolima
Diploma - Hospitality Management
Canterbury Technical Institute
Certificate IV - Business
ALS Brisbane (International House College Australia)
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