Quick learner with strong problem-solving skills and a creative approach to challenges. Highly efficient in completing tasks with speed and precision. Skilled in collaboration and inspiring others to achieve their best.
Overview
13
13
years of professional experience
Work History
Training and Development Coordinator / Team Leader
Connect Centre
203 Henderson Road
07.2020 - Current
Advisor and Operations
New Yorker
Beijing, China
01.2018 - 01.2019
Operations and Head of Promotions
Creative Insurgence
Singapore, Singapore
01.2013 - 01.2017
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Marketing and Social Media Coordinator
FourSkin
01.2012 - 12.2012
Boosted social media engagement with consistent posting and timely responses to audience interactions.
Contributed to the development of creative visual assets for use in both print and digital marketing materials.
Actively participated in community outreach events, representing the brand favorably and fostering positive relationships with potential clients and partners.
Managed paid advertising campaigns on Facebook, Google AdWords, and Instagram, maximizing return on investment.
Education
No Degree - Primary School
St. Stephen’s Primary School
Singapore, Null, Singapore
No Degree - O Level
St. Patrick’s Secondary School
Singapore, Null, Singapore
No Degree - Business Process And System Engineering
Temasek Polytechnic
Tampines
Skills
Coaching and mentoring
New hire on-boarding
Verbal and written communication
Employee engagement
Customized training
Leadership training
Staff development plans
Employee coaching
Teamwork
Customer service
Problem-solving
Time management
Timeline
Training and Development Coordinator / Team Leader
Connect Centre
07.2020 - Current
Advisor and Operations
New Yorker
01.2018 - 01.2019
Operations and Head of Promotions
Creative Insurgence
01.2013 - 01.2017
Marketing and Social Media Coordinator
FourSkin
01.2012 - 12.2012
No Degree - Primary School
St. Stephen’s Primary School
No Degree - O Level
St. Patrick’s Secondary School
No Degree - Business Process And System Engineering
Learning & Development | CRM Training Lead | Digital Learning & Project Coordinator | CRM Team Leader at DAMAC PropertiesLearning & Development | CRM Training Lead | Digital Learning & Project Coordinator | CRM Team Leader at DAMAC Properties
<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health