Brandon Yong Boon Hoe
S50
Summary
To work in an environment that encourages me to succeed and grow professionally and utilize my skills and knowledge appropriately. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
SGP Customer Online Services
Ethereal Tech Pte Ltd
03.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
- Proficient in social media interactions with customers.
Customer Service Executive
Tribecar Pte Ltd
03.2021 - 11.2021
- Respond to customer's enquiries via email
- Handle account related matters
- Stringent checking of document submissions
- Attention to detail
- Learned to be more precise
- Explained online self-help options to customers to promote additional and after-hours support choices.
Customer Service Officer
Premier Taxis Pte Ltd
06.2020 - 10.2020
- Handle adhoc admin duties
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Administrative Officer/ Customer Service Officer
SP Group
12.2018 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered prompt service to prioritize customer needs.
- Managed an average of 40 customers per day
- Maintained monthly KPI and attained second place for Top Server Of The Month
Education
GCE O'Levels -
St. Patrick's Secondary School, Stephen's Primary School
Singapore02.2007
Skills
- Microsoft Applications
- SAP knowledge
- Improving internal operations
- Customer oriented
Timeline
SGP Customer Online Services
Ethereal Tech Pte Ltd
03.2022 - Current
Customer Service Executive
Tribecar Pte Ltd
03.2021 - 11.2021
Customer Service Officer
Premier Taxis Pte Ltd
06.2020 - 10.2020
Administrative Officer/ Customer Service Officer
SP Group
12.2018 - 02.2020
GCE O'Levels -
St. Patrick's Secondary School, Stephen's Primary School
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