BRANDON YEO
Burma Social
2
Languages
2027
years of professional experience
F&B; service professional with experience in restaurant operations, guest relations, team support and floor service. Confident in coordinating with kitchen teams, responding to guest requests and maintaining service and hygiene standards. Committed to delivering a welcoming dining experience, supporting colleagues and continually improving service quality.
Work History
Captain
4 Months- Support daily restaurant operations and coordinate service flow to deliver a smooth guest experience.
- Attend to guest requests and feedback professionally, resolving service issues promptly where possible.
- Coordinate with kitchen and service colleagues to support accurate, timely food delivery.
- Help maintain service standards, table presentation, cleanliness and hygiene throughout operations.
- Supervised floor service, coordinating servers and bartenders to maintain smooth guest flow.
- Monitored POS order accuracy, reducing service errors and improving ticket communication.
- Communicated special requests, dietary needs, and timing updates to kitchen and bar teams.
Captain Waiter
1 Year 8 Months- Delivered attentive restaurant service while maintaining professional service and presentation standards.
- Supported and deliver of in-room dining operations by coordinating guest orders with the kitchen and ensuring orders were checked before delivery.
- Responded to guest requests and service concerns courteously, following through to support guest satisfaction.
- Worked closely with kitchen and service teams to coordinate food preparation and timely service.
- Supported junior colleagues and helped maintain cleanliness, hygiene and smooth daily operations.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Completed restaurant opening and closing functions that included POS report generation.
Captain Waiter
1 Year 8 Months- Coordinated with kitchen staff to support accurate orders and timely food service.
- Handled guest enquiries and complaints professionally to maintain positive guest relationships.
- Supported and guided junior team members during service.
- Maintained table presentation, cleanliness and hygiene standards.
Senior Captain
6 Months- Supported floor operations and coordinated service to maintain a positive dining experience.
- Liaised with kitchen colleagues on order accuracy, preparation and service timing.
- Responded to guest feedback and helped resolve service issues promptly.
- Supported team performance and adherence to service, cleanliness and hygiene standards.
Service Staff
4 Months- Assisted customers with purchases and provided friendly counter service.
- Maintained product presentation, cleanliness and hygiene in the service area.
Service Crew
9 Months- Provided customer service and supported accurate order taking and fulfilment.
- Maintained cleanliness and followed food safety and hygiene practices.
Service Crew
8 Months- Supported day-to-day food and beverage service and attended to customer requests.
- Helped maintain a clean, organised service area and positive customer experience.
Sales Associate
8 Months- Assisted customers with purchases and supported routine store operations.
- Helped maintain an organised store environment and customer service standards.
Service Crew
- Supported front-of-house service and order fulfilment in a fast-paced environment.
- Documented employment dates accurately
Education
High School Diploma
N Levels
Skills
Guest relations & service recovery
Order taking & accuracy
In-room dining service and coordination
Floor service & team coordination
Table setting & presentation
Cleanliness & hygiene standards
Order accuracy
Reliability and punctuality
Payment processing
Point of sale operation
Accomplishments
Star Awardee for EXSA 2023,2024&2025
Haute Grandeur - Global Award 2024
LANGUAGES
English — Full professional proficiency
Chinese — Working proficiency
Timeline
Captain
Burma Social
06.2026 - CurrentRead More
Captain Waiter
Bedrock Origin, Oasia Hotel
06.2024 - 02.2026Read More
Captain Waiter
Oriole Coffee + Bar
10.2022 - 06.2024Read More
Senior Captain
Harry’s Singapore
03.2022 - 09.2022Read More
Service Staff
Gokoku Japanese Bakery
08.2021 - 12.2021Read More
Service Crew
Five Guys
08.2020 - 05.2021Read More
Service Crew
Plonk
09.2019 - 05.2020Read More
Sales Associate
7-Eleven
08.2018 - 04.2019Read More
Bukit Merah Secondary School
N Levels
Read More
Service Crew
McDonald’s
2013 - 2014Read More
NATC Institute Pte Ltd
High School Diploma
Read More