Brandon Tan

• Handling of HQ's main communication channels (WhatsApp, Emails, Calls etc.)
• Front Desk & Reception Counter duties, assisting customers in their enquiries
• Promoting & selling packages & courses

- By conducting an hour long introductory session for potential customers, to let them better understand more on our courses & curriculum

• Retention of Customers

- Demonstrated expertise in preserving & securing customer relationships

- Accomplished 700 retention sales in a three-year period

• Positively impacting sales success & customer retention efforts
• Managing complaints / dispute cases
• Overseeing overall operations of customer service & admin team for 2 Centres
• Ensuring the team delivers and maintains a standard of quality
• Constantly strategising for improvement and coming up with solutions for any issues faced within the department
• Emcee & Host for Events

- Internal Interbranch Competition with Franchise Branches

- SpeakUp! Kids Public Speaking Competition with MOE Primary Schools

• Flexible & pure commission-based profession
• Recruiting potential business partners into the team or by selling the company's product to interested consumers
• Setting of appointments (either in-person or online via zoom) with potential prospects to fully explain and let them understand exactly how the business works
• High success rate for leads generation via Social Media Marketing on Instagram, Tiktok, Carousell, Facebook and Google
• Ensuring new partners learn & apply marketing techniques, mastering their own pitch for future prospect appointments

• Permanently stationed at the front desk as a Guest Relations Agent, with rotation to Concierge, At Your Service Call Centre, and Room Controller Operator.
• Worked with the Opera System once more, performing front office duties such as check ins & outs, attending to requests, assisting guests and handling any feedback or complaints
• Mentor to various new interns at front desk operations
• Awards Achieved:

- Best Arrival Experience Award in the month of August 2019

- Highest Membership Enrolment Award in the month of May 2019

• Dispatch Support Officer (DSO) Deployment
• Based in the Ops Room, responsible for dispatching patrol officers on the ground to incidents we are alerted of via the 999 calls
• Ensure and follow up that all incidents are taken care of properly by the respective resources on the ground
• Person-In-Custody (PIC) Officer Deployment
• Based inside the station's lock up facility, handling the movements and well-being of all PICs
• Ensure all PICs are entitled to their rights such as meals and healthcare
• Maintaining order and also safety of fellow officers at the same time
• Station Security Officer (SSO) Deployment
• Screening of member of public's NRIC when coming into the Station
• Performing bag checks, vehicle checks, profiling members of the public
• First responding officer to attend to any incidents occurring (if any) within the area near the entrance of the station, ensuring safety and order
• Telephone Operator Deployment
• Answering of general calls from members of public to the station's mainline for various reasons such as; enquiry of their case, looking to speak to their officer in charge, general enquiry regarding police matters, or even to report issues such as noise pollution etc
• Awards Achieved:

- Best SC (Special Constable) Award in the month of April 2018

- Best SC (Special Constable) Award in the month of January 2019

• Started off in Front Office, performing basic front desk duties such as check ins & outs using Opera System, attending to requests and enquiries by guests
• Permanently assigned to Front Office Operations due to excellent performance, retaining valuable manpower as recognized by seniors and management
• Was the first intern to be assigned the Room Controller Operator (RCO) role, usually handled by a full time staff
• Carried out RCO duties for 1 Month
• Allocation of rooms booked for the day to ensure the smoothest possible flow of operations
• Preventing guests from waiting too long for their room
• Additional responsibilities such as ensuring returning guests with high rewards membership status had welcome gifts/cards inside of their rooms upon arrival
• Setting up of other welcome amenities were also taken care of