Boris Tung Kwai Ming
Summary
My objective is to seek a long-term career in an established organization where I can get to development my potential.
Given the hectic deadlines, I always make an effort to plan my schedule well. Multi-tasking is my strong point. Besides being committed to my job, I am also well-liked by colleagues because of my out-going and friendly personality.
I wish to seek higher prospects from this step and most importantly, I want to gain more knowledge and experiences.
Overview
13
13
years of professional experience
Work History
Skill Development Advisor
OOm Pte Ltd
04.2025 - Current
- Engage potential clients and promote our digital marketing courses.
- Offer tailored consultations to understand their career development needs.
- Recommend the perfect courses to match their goals.
- Handle the enrolment process from start to finish, ensuring a seamless journey for our clients.
Grab Driver
Grab
11.2023 - 04.2024
- Picking up and dropping off passengers or goods promptly and efficiently.
- Navigating routes using GPS and local knowledge to ensure timely service.
- Providing excellent customer service, ensuring comfort, safety, and satisfaction.
- Maintaining cleanliness and safety standards of the vehicle.
- Managing cashless and cash transactions accurately.
- Adhering to road safety regulations and Grab’s policies.
- Handling unexpected issues calmly (traffic delays, customer requests)
Sales Representative
F&N Foods Pte Ltd
02.2022 - 10.2023
- Engaged customers to sell in existing and new products.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Assisted in managing inventory levels and restocking shelves efficiently.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales targets.
- Responsible for outlets transactions and receivable.
Accounts Manager
Lion City Rental Pte Ltd
11.2016 - 01.2022
- Manage account retention and drive new sales acquisition to meet company targets.
- Handle incoming sales calls and attend to walk-in customers with professionalism and prompt service.
- Follow up on sales leads and prepare accurate sales reports to support business growth.
- Build and maintain long-term customer satisfaction and loyalty through relationship management.
- Deliver effective after-sales support to ensure customer needs are met.
- Prepare and submit end-of-day sales reports for management review.
- Perform ad-hoc duties as assigned to support overall business operations.
Sales Representative
OCM Venture Pte Ltd
01.2013 - 10.2016
- Conduct outbound telesales activities to promote investment trading services and onboard new clients.
- Provide step-by-step guidance to customers on navigating the trading platform.
- Assist customers with account opening procedures and ensure smooth onboarding.
- Educate clients on basic trading processes to help them start investing confidently.
- Respond promptly and professionally to email enquiries, addressing customer concerns and providing accurate information.
- Maintain a high standard of customer service to build trust and long-term client relationships.
Education
N' Level -
West Spring Secondary School
SingaporeSkills
- B2C & B2B Sales
- Client Needs Assessment
- Merchandising
- After-Sales Services
- Cusomter Relations
- Maintaining Customer Database
- Proficient in Microsoft Products
Timeline
Skill Development Advisor
OOm Pte Ltd
04.2025 - Current
Grab Driver
Grab
11.2023 - 04.2024
Sales Representative
F&N Foods Pte Ltd
02.2022 - 10.2023
Accounts Manager
Lion City Rental Pte Ltd
11.2016 - 01.2022
Sales Representative
OCM Venture Pte Ltd
01.2013 - 10.2016
N' Level -
West Spring Secondary School