Summary
Work History
Education
Skills
Timeline
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Bonifacia Rivera

Bonifacia Rivera

Summary

Dynamic service professional with a strong work ethic and expertise in customer service, honed at RE&S. Proven ability to enhance customer satisfaction through effective communication and multitasking in high-pressure environments. Recognized for increasing repeat business by delivering exceptional experiences and maintaining a clean, organized workspace.

Work History

Service Crew

RE&S
2025 - 2025
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.

Service Crew Member

Subway Singapore
2020 - 2024
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept customers and crew areas organized.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.

Beauty Consultant

Ayala Malls
1995 - 2001
  • Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Processed product purchases and payments, coordinating packaging, inventory management, and varying customer requests simultaneously.
  • Conducted consultations to understand client's desired look.
  • Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
  • Increased sales revenue through effective product demonstrations and persuasive communication skills.
  • Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
  • Assisted customers in finding suitable products within budgets without compromising quality or personal preferences.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.

Education

No Degree - Hotel Management

University of Cebu
Cebu City, Philippines

Skills

  • Customer service
  • Cleaning and sanitizing
  • Verbal and written communication
  • Strong work ethic
  • Team collaboration
  • Stress tolerance
  • Hospitality service expertise

Timeline

Service Crew

RE&S
2025 - 2025

Service Crew Member

Subway Singapore
2020 - 2024

Beauty Consultant

Ayala Malls
1995 - 2001

No Degree - Hotel Management

University of Cebu

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Bonifacia Rivera