Bong Zheng Chung
Singapore
Summary
Dedicated construction professional with over 6 years of progressive experience across residential upgrading, BTO, and government defence projects. Strong foundation in stakeholder management, resident relations, subcontractor coordination, and project documentation. Proactively expanded beyond core PRO responsibilities to include site inspections, CONQUAS quality planning, and AI-powered workflow automation — building practical project management skills alongside an ongoing Bachelor of Building and Project Management at SUSS (expected by end of 2027). Holds BCSS certification for active site participation. Seeking a Project Coordinator role to leverage strong coordination, communication, and technical skills in a fast-paced construction environment.
Diligent Project Coordinator with background in public relations. Proven ability to manage media relations and develop strategic communication plans. Demonstrated expertise in crisis management and brand enhancement.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Public Relations Officer
KIENTA ENGINEERING CONSTRUCTION PTE LTD
10.2024 - Current
- DSTA Project (Restricted) | Kallang Whampoa Project
- Additional responsibilities taken on proactively:
- CONQUAS quality planning — Appointed by Director to plan and manage CONQUAS quality assessment planning/process
- Site exposure — Obtained BCSS certification and proactively joined site inspections with Site Supervisor / Project Engineers to learn workmanship standards, defect assessment, and quality compliance on the ground
- AI workflow automation — Designed and implemented AI-automated system for digital document processing and keeping on own initiative, eliminating manual repetitive processes and improving project efficiency
- Core role: Public relation Officer, Document Controller (Material Requisite, RFI/RFA record)
- Managed all document control functions for DSTA government defence project, ensuring compliance with client documentation, submission, and record-keeping requirements
- Coordinated administrative workflows (eg MSD clearance) and correspondence between project team, client and consultants
- Oversaw all Building Service Centre (BSC) operations, delivering improved coordination and consistently high resident satisfaction
- Managed Defect Liability Period (DLP) for residential flats and common areas, coordinating timely resolution of all defects
- Coordinated all subcontractors engaged for defect rectification, managing scheduling, quality follow-up, and completion verification
- Handled all public relations matters including drafting official replies, managing resident feedback, and resolving complaints on behalf of the project
- Led teams to ensure efficient resolution of resident issues and maintained high-quality service standards throughout DLP period
Administrative Executive cum Customer Relations Officer
WEE POH CONSTRUCTION CO. (PTE.) LTD
04.2023 - 09.2024
- Planned and coordinated PR programmes for residential construction project, working closely with residents, consultants, and authorities
- Handled resident enquiries and feedback; took proactive measures to mitigate complaints arising from construction activities
- Facilitated BSC defect rectification process, liaising with all subcontractors to ensure smooth rectification workflow
- Updated daily and weekly reports; tabulated monthly reports for HDB submission
- Maintained comprehensive documentation records of all resident requests and complaints
- Performed administrative duties and maintained complete project files
Assistant Public Relations Officer
HEPTACON CONSTRUCTION GROUP
10.2021 - 04.2023
- Planned and executed public relations programmes including circulars, letters, and notices for HIP upgrading works
- Managed feedback and complaints from stakeholders, resolving issues through effective coordination
- Conducted condition surveys and water tests as part of quality assurance and pre-handover inspection processes
- Assisted in monthly progress claims and progress meetings, ensuring accurate documentation
- Coordinated work schedules within flats, liaising with residents and relevant parties during upgrading works
- Updated and maintained HICS system; managed day 1 orientation and day 10 handover processes
- Uploaded monthly resident feedback on mobile app for community engagement
Sales Executive
SINGHUAT HARDWARE & MACHINERY PTE LTD
09.2019 - 10.2021
- Demonstrate products and provided general support to customers.
- Manage quotations for clients, including STMicroelectronics, SBS transit, and ST Engineering.
- Schedule forecast inquiries with regular customers to ensure timely delivery.
- Collaborate with internal departments to facilitate sales and customer satisfaction.
- Handle general administrative tasks such as email correspondence and document management.
Logistics Officer
SINGHUAT HARDWARE & MACHINERY PTE LTD
12.2016 - 09.2019
- Demonstrated products and provided general support to customers across hardware and machinery range
- Coordinated internal logistics and document management to support timely order fulfilment
Indoor Sales
FUSION AIR-CON ENGINEERING PTE LTD
03.2016 - 11.2016
- Sales service for customer that enquire about aircon system.
- Scheduled air conditioning services and installations
- Coordinated daily material requirements from suppliers to maintain inventory levels
Digital Printing Assistant
SPECTRUM PRESS PTE LTD
12.2013 - 03.2016
- Organised zip file data and prepared printing templates; collaborated with sales and production teams for sample approval
- Sorting data into clean sheet from protected, unstructured file
Education
Bachelor of Building and Project Management -
Singapore University of Social Sciences (SUSS)
01.2027
Diploma in Business Administration - (PTDIPBA-FB30)
Kaplan Singapore
01.2021
GCE ‘O’ Level - undefined
SMK Asajaya
Sarawak01.2012
Skills
- Project & Site: Subcontractor coordination, CONQUAS quality planning, Site inspections, DLP management, Progress reporting
- Technical: DLP Management, AI workflow automation, BIM Technology (SUSS), MS Project (SUSS)
- Systems: Microsoft Office Suite, Bently System, OpenSpace, Revit (Basic), Doxa, Novade, Hubble build, HDB HICS system, document management systems
- Communication: Stakeholder management, resident engagement, official correspondence, client reporting
- Strengths: Proactive self-starter, analytical, meticulous, problem-solving, works independently
Certification
- Construction Safety Course (BCSS) Certified
- Elementary English & Intermediate English 2020 – 2021 BizChamp International College
- Continuing Education & Training (CET) Programme 2016 NTUC Learning Hub
- PRO WSQ Certificate 2012 Impact Management Seminars Pte Ltd
- CRO WSQ Certificate 2012 Impact Management Seminars Pte Ltd
Languages
English
Bilingual or Proficient (C2)
Timeline
Public Relations Officer
KIENTA ENGINEERING CONSTRUCTION PTE LTD
10.2024 - Current
Administrative Executive cum Customer Relations Officer
WEE POH CONSTRUCTION CO. (PTE.) LTD
04.2023 - 09.2024
Assistant Public Relations Officer
HEPTACON CONSTRUCTION GROUP
10.2021 - 04.2023
Sales Executive
SINGHUAT HARDWARE & MACHINERY PTE LTD
09.2019 - 10.2021
Logistics Officer
SINGHUAT HARDWARE & MACHINERY PTE LTD
12.2016 - 09.2019
Indoor Sales
FUSION AIR-CON ENGINEERING PTE LTD
03.2016 - 11.2016
Digital Printing Assistant
SPECTRUM PRESS PTE LTD
12.2013 - 03.2016
GCE ‘O’ Level - undefined
SMK Asajaya
Diploma in Business Administration - (PTDIPBA-FB30)
Kaplan Singapore
Bachelor of Building and Project Management -
Singapore University of Social Sciences (SUSS)