Boh Tun Wei
Summary
Highly skilled Assistant Customer Service Manager with a proven track record of providing exceptional customer service and leading teams. Experienced in handling customer inquiries, ensuring compliance with procedures, coordinating logistics operations, and resolving issues. Strong communication and leadership abilities, with a focus on maintaining excellent customer relationships.
Overview
21
21
years of professional experience
Work History
Assistant Customer Service Manager (Team Leader)
Bollore Logistics Singapore Pte Ltd
2016.04 - Current
- Ensure customer’s orders are processed in a timely and accurately manner
- Respond to customer enquiries promptly
- Take on all other ad-hoc tasks delegated by Manager
- Ensure reports are submitted on a timely to established customer’s schedules
- Investigate root-cause of operation incidents and service failures
- To work with warehouse team to manage Inventory Report
- Initial cycle count as per schedule
- Ensure proper keeping of cycle count sheet for audit trail purpose
- Be responsible in reconciling all stock discrepancies
- Inventory Management for Customer’s WMS system
- Ensure all billings are done timely & accurately with all necessary supporting documents
- Update on KPI measurement, orders management
- To always ensure compliance with the customer's SOP
- Manage job file creation, costing and other data entries in Pegasus (in house system)
- Ensure proper and timely billing / closing of all job files
Customer Service Officer (Outbound)
Bollore Logistics Singapore
- Ensure and monitor daily jobs dispatch to the drivers
- Processing same day and next day orders (B2C,B2B,Trade,ecomm and Boutique) requests & resolving problem delivery
- Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service
- Respond & follow up with customer enquiries for any missing/late deliveries
- Team player with good interpersonal & communication skills
- Handling email promptly
- Update daily report and summary report
- Handling filling weekly
Auxiliary Police Officer (Corporal)
Certis CISCO Secure Logistics (CSL) Pte Ltd
2010.11 - 2016.01
- Operations Supervisor – ATM Unit (Nov’ 10 – Jan 2016)
- As one of the shift operations controllers who supervises the cash replenishment assignments for two major banks in Singapore (DBS & OCBC)
- Responsible for planning and preparation of routing for cash replenishment schedules according to zones and teams
- Responsible in deployment of teams of officers in implementing the cash replenishment schedule/ routing
- Monitoring and assigning of ad-hoc cash replenishment activation for DBS & OCBC
- Liaise with ATM monitoring agency (NCR) and other internal department relating ATM cash replenishment matters
- Coordinate with other internal departments e.g
- Cash Processing Centre & Logistics to ensure operations run smoothly and efficiently
- Team Leader – ATM Unit (Jan’ 08 – Nov ‘10)
- Acquired sufficient knowledge and experience to be assigned as a Team Leader for Cash Replenishment team after 3 months being a Guardsman
- Job involved performing cash replenishment for ATM machines according to scheduled routing and timeline as well as ad-hoc
- Guardsman – ATM Unit (Aug – Dec’ 07)
- Job involved assisting and providing security coverage for Team Leader during ATM replenishment assignment
- Auxiliary Police Officer (Constable)
- Trainee (Jun – Aug ’07)
- Underwent and passed the required two-month Training Course at CISCO Academy
Sale Executive
Forte Marketing Sdn Bhd
2004.06 - 2007.05
Primary School Teacher (Temporary staff)
Lih Jen Primary School, Malacca
2003.05 - 2003.12
Education
Diploma in Information Technology -
NIIT College, Malacca
Malaysia01.2003
SPM 'O' Levels -
Yok Bin Secondary School, Malacca
Malaysia01.2000
Skills
- Basic understanding of Microsoft Office (Word, Excel)
- Proficiency in Manhattan Platform, Old Midas and STREAMLINE.
Attributes
- Good interpersonal and communication skills
- Fast learner
- Analytical
- Responsible
- Team player
- Self-discipline
- Initiative
- Independent
Personal Information
- Ethnicity: Chinese
- Nationality: Singaporean PR
Notice Period
Two month Notice
Languages
Malay
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Assistant Customer Service Manager (Team Leader)
Bollore Logistics Singapore Pte Ltd
2016.04 - Current
Auxiliary Police Officer (Corporal)
Certis CISCO Secure Logistics (CSL) Pte Ltd
2010.11 - 2016.01
Sale Executive
Forte Marketing Sdn Bhd
2004.06 - 2007.05
Primary School Teacher (Temporary staff)
Lih Jen Primary School, Malacca
2003.05 - 2003.12
Customer Service Officer (Outbound)
Bollore Logistics Singapore
Diploma in Information Technology -
NIIT College, Malacca
SPM 'O' Levels -
Yok Bin Secondary School, Malacca
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