Derek Lee Kang Hao

• Managed a portfolio of key accounts across industries such as medical technology and mining equipment, generating over USD $500K in annual gross profit.

• Grew account revenue and market share by introducing customers to new trade lanes (Transpacific, Intra-Asia) and cross-selling additional freight solutions.

• Expanded wallet share within existing accounts by identifying opportunities for both air and ocean freight across multiple trade lanes.

• Negotiated service contracts and pricing during RFQ exercises, securing competitive terms that balanced profitability with long-term customer satisfaction.

• Proactively sourced leads from current accounts and consistently prospected for new business, contributing to 50% growth in new accounts.

• Re-engaged previous clients to identify barriers to booking, successfully implementing competitive pricing strategies that resulted in a notable increase in business.

• Monitored and analyzed monthly booking volumes of top clients, proactively addressing any declines to maintain strong client relationships.

• Collected and analyzed competitor pricing and service offerings to benchmark performance, enabling strategic adjustments that enhanced our competitive edge.

• Served as the primary point of contact for clients, managing bookings and providing after-sales support, including resolution of damaged cargo issues, which enhanced customer satisfaction and loyalty.

• Facilitated regular check-ins with key clients to address their needs and ensure continued satisfaction with our services.