Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Proven strengths in building and maintaining relationships with diverse range of stakeholders.
Dependable candidate and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
15 years of total IT experience spawning across multiple areas managing enterprise middleware applications and application administration of enterprise applications.
Possess a solid background in the analysis, designing, architecture and planning of large-scale Information Systems setup.
Responsible for ensuring various software applications within the organization work together and efficiently, which involves monitoring through daily status calls and managing escalations with customers and partners.
Partner with Internal controls, SOD teams to setup and ensure adequate IT governance controls are in place, adhere to them and ensuring on proper execution of the control executions.
Experienced in ITIL process implementation, Service Delivery, Service Management, and IT Governance processes.
Experienced in vendor and cross-functional team management and in coordinating, negotiating, and motivating outside vendors and off-shore resources.
Partner with Infrastructure, Database, Network & Security teams for project implementations, storage capacity planning, improving performance, proactive monitoring & scheduled maintenance activities.
Strong understanding of SDLC and Business Analysis practices and good knowledge of Quality Process, ITIL Process.
Experience in managing programs comprising of large teams in application implementations, integrations, upgrades, and operation support.
Possess understanding and knowledge of Agile Methodology.
Overview
17
17
years of professional experience
Work History
Manager
Integrations / GLOBALFOUNDRIES Ltd
12.2021 - Current
Responsible for application integration solutioning and project deliverables
Designed and implemented integration architecture which includes selecting appropriate technologies, patterns and protocols and ensuring it supports scalability, performance, and security
Digital transformation of enterprise applications
Develop and maintain comprehensive integration strategy aligning with organization business goals and IT infrastructure
Planning and prioritizing projects, considering on application requirements and overall IT landscape
Manage applications support teams and handle production operations for all application integrations, identity management
Partner with other value stream leaders, platform owners, vendors, and ensure solutions are aligned organization roadmaps and architecture
Work closely with project team members, subject matter experts, business counterparts, and management to ensure timely status reporting and issue resolution
Manage department budgets which includes cost associated with tools, licenses, and personnel
Engage with procurement and finance team to collaborate on sourcing right vendors and tools
Establish roles in team and guide them to adhere to standards in designing integration solutions
Ensure on security and compliance in integration solutions
Responsible for planning and forecasting resources required to deliver projects on-time across enterprise applications
Plan team's career development and bring in balance across team
Work along with Internal controls and IT compliance team to design IT controls for application integrations which are SOX compliant
Managed and motivated employees to be productive and engaged in work
Defined enterprise processes and best practices and tailored enterprise processes for applications
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
Skilled at working independently and collaboratively in team environment
Created proofs of concept for innovative new solutions
Onboarded new employees with training and new hire documentation
Controlled costs to keep business operating within budget and increase profits
Senior Section Manager
GLOBALFOUNDRIES Ltd
12.2010 - 11.2021
Responsible for application services availability across globe ensuring KPIs and SLAs met across all enterprise applications groups like ERP, Agile, CRM, Finance & Data warehouse/BI tracks
Manage team located in different regions, ensuring on-time service delivery, and providing 18/5 support globally
Mentor, encourage and plan for team's growth by training, certifications
Regular cadence with stake holders/domain leads to align on organization roadmap and upcoming projects with business value
Partner with Internal controls, SOD teams to setup and ensure adequate IT governance controls are in place, adhere to them and ensuring on proper execution of control executions
Work with domains and compliance teams to check application license usage, generate data for reviews and assess on forecast
Regular meetings with vendors like Oracle, Rimini, Origina to review support quality and ensuring on continued & improved support
Proactive monitoring of application services, setup alerts for critical business functions to help in averting any impact on application performances and availability
Design and Implement processes for code deployment, Patch Management, Environment cloning, Access provisioning & Service Requests
Plan and drive Annual DR drills to ensure on BCM and being compliant with audit
Serve as point of escalation for Major incidents and communicate with stakeholders
Ensure all problem management task are compliant and perform problem and root cause reviews before providing final sign off for major and recurring incidents
Responsible for incident review and analysis, prepare knowledge articles to avoid incidents and improve quality of service delivery
Bring in automation into daily activities resulting in elimination of manual efforts, improved turnaround time for requests
Planned operations to meet established schedules, factoring in order demands and business forecasts
Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement
Executed quality assurance audits and addressed non-complying issues to improve performance
System Analyst
Chartered Semiconductor Ltd
09.2008 - 12.2010
Application Support and troubleshooting of issues related to Financial and Distribution Modules
Attending to tickets reported by users and resolving within agreed SLAs to ensure on smoother business process
Coordinate and work with Oracle Support for troubleshooting application issues
Coordinating with users and provide solutions to various support requests raised
Replicating issues on test instances before solution is moved to production instances
Testing and modifying custom components like Reports for finance modules
Supporting other finance systems Treasury Management system, Patent Management system and Contract Management system
Monitoring of inbound and outbound interfaces in Oracle and resolving data issues within stipulated time
SOX documentation for all activities that reflects changes in Oracle application and custom reports in application
Supporting other finance applications like Hyperion, TMS and 3C Costing.
Oracle ERP Functional consultant / V
solutions SDN BHD
05.2008 - 08.2008
Application Support and troubleshooting of issues related to financial modules and purchasing
Coordinate and work with Oracle Support for troubleshooting application issues
Responsible for coordinating with client updating various support requests raised
Replicating issues on test instances before solution is moved to production instances
Testing custom components like Reports for modules mentioned above.
Oracle ERP Functional consultant / V
SDN BHD
08.2007 - 04.2008
Application Support and troubleshooting of issues related to financial modules
Interaction with Oracle Support wherever required and including coordinating with Oracle Corporation via Meta link for troubleshooting issues related to Oracle Applications Responsible for coordinating with client updating various support requests raised
Responsible for diagnosing root causes analysis of support issues observed to avoid reoccurrence of such issues in future
Replicating issues on test instances before solution is moved to production instances
Testing custom components like Reports for modules mentioned above
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
Skilled at working independently and collaboratively in team environment
Oracle ERP Functional Consultant / V
Think solutions SDN BHD
12.2006 - 07.2007
Responsible for implementing General Ledger, Fixed Assets, Account Payables and Cash Management Design and build of Chart of Accounts structure
Providing functional specs for all custom reports’ development, testing of same to meet user requirements
Developing Financial Statement Generators for top management decision making and analysis Prepared test scripts for UAT Conducted UAT for modules General Ledger, Fixed Assets, Account Payables and Cash Management
Preparation of End user Documents
Migration of data using ADI and Data loader
End user Training
Developed, configured, and tested applications for accurate alignment with project standards