Binay Misir
Summary
Motivated and adaptable professional with a Diploma in Biomedical Electronics Engineering and a proven track record across customer service, sales, and administrative roles. Highly skilled in identifying client needs, building strong relationships, and delivering tailored solutions, supported by a conscientious work ethic and a commitment to excellence. With significant experience in financial advisory and customer-facing positions, I bring advanced consultative selling skills, persuasive communication, and a results-oriented mindset. Confident working independently or collaboratively, I thrive in high-pressure environments and demonstrate strong problem-solving and conflict-resolution capabilities. Proficient in quickly learning new systems and processes, I am dedicated to delivering exceptional customer experiences and exceeding sales targets through a consultative, trustworthy, and solution-driven approach.
Overview
11
11
years of professional experience
Work History
Sales Consultant
Cartimes Automobile
2024.04 - Current
- Built and managed customer relationships by providing detailed vehicle recommendations and consultations
- Effectively negotiated and closed vehicle sales to achieve monthly targets
- Conducted follow-ups with prospects and existing customers to maintain a high level of engagement and satisfaction
- Collaborated with the finance and insurance teams to provide seamless purchasing experiences
- Addressed customer concerns and provided solutions in a timely and professional manner
- Maintained strong product knowledge to advise customers accurately and confidently
Coordinator - Damage Reporting Centre
Land Transport Authority
2022.10 - 2023.10
- Managed large amounts of inbound and outbound calls in a timely manner
- Evaluated and resolved complaints between public and contractors
- Identified caller needs, clarified information, researched every issue and provided solutions
- Created and reviewed reports
- Identified and escalated issues to supervisors
Customer Experience Officer
Ministry Of Manpower - MRSD
2022.04 - 2022.09
- Monitored metrics such as customer experience surveys to improve data accuracy
- Evaluated and solved customer service issues
- Collaborated with management to drive continuous improvements and exceed team goals
- Implemented procedures to enhance accuracy of data provided by respondents
Financial Advisor
Great Eastern
2018.07 - 2022.01
- Established and deepened existing client relationships through comprehensive financial planning
- Guided clients in compiling financial histories and documentation for evaluation
- Developed tailored recommendations for clients’ financial needs
Admin Executive
Aviva
2017.09 - 2018.04
- Assisted with claims, maturity payouts, and customer servicing
- Delivered high-quality administrative support to ensure smooth operations
- Maintained accurate records and documentation
Customer Service Executive
Celebrity Fitness
2014.09 - 2015.05
- Managed financial accounts through customer adjustments
- Assisted marketing team on promotional projects
- Explained products and services to customers, highlighting benefits and features
Internship Student (Technician)
Pactera Singapore Pte Ltd
2014.04 - 2014.08
- Identified, analysed, and resolved technical issues
- Used coordination and planning skills to deliver on schedule
- Thrived in fast-paced, deadline-driven environments
Education
Diploma - Biomedical Electronics Engineering
Republic Polytechnic
04.2015
GCE O Levels - undefined
Damai Secondary School
12.2010
PSLE - undefined
Chong Zheng Primary School
12.2006
Skills
- Time management
- Customer relationship building
- Customer relationship management
- Objection handling
- Strategic planning
- Sales strategies
- Lead generation
- Cold calling
- Sales consultation
- Customer service
Timeline
Sales Consultant
Cartimes Automobile
2024.04 - Current
Coordinator - Damage Reporting Centre
Land Transport Authority
2022.10 - 2023.10
Customer Experience Officer
Ministry Of Manpower - MRSD
2022.04 - 2022.09
Financial Advisor
Great Eastern
2018.07 - 2022.01
Admin Executive
Aviva
2017.09 - 2018.04
Customer Service Executive
Celebrity Fitness
2014.09 - 2015.05
Internship Student (Technician)
Pactera Singapore Pte Ltd
2014.04 - 2014.08
Diploma - Biomedical Electronics Engineering
Republic Polytechnic
GCE O Levels - undefined
Damai Secondary School
PSLE - undefined
Chong Zheng Primary School