Billy Fok Kam Man

Key Achievements:

• Achieved a 1000% net profit growth through strategic business planning and operational excellence.
• Expanded airline/carrier agreements from 3 to 30, demonstrating exceptional relationship-building skills.
• Spearheaded the expansion of company branches to 25 across 10 countries and over 20 cities, driving significant market penetration.
• Successfully met listed company requirements for annual profitability, showcasing financial and regulatory expertise.
• Streamlined operations and implemented cost control measures, resulting in maximized profitability.
• Allocated capital efficiently, ensuring optimal resource utilization.

Roles and Achievements:

Senior Duty Manager – Passenger Services, Ramp, Operations, Cargo, Cabin

• Directed ground handling operations across multiple departments, ensuring seamless airport services.
• Led GHA tender projects in Shanghai and the Netherlands (2006), achieving successful bid submissions.
• Established GHA operations in Wellington, New Zealand (2007) with a fully operational team within three months.
• Developed and implemented staff training programs to enhance competencies in cargo handling, ramp operations, and passenger services.
• Improved operational workflows, reducing turnaround times and increasing efficiency.

Roles and Achievements:

• Optimized portfolio performance by actively managing currency risk exposure according to client needs.
• Developed strong relationships with clients by providing timely and accurate trade execution.
• Increased profitability of trades with efficient order management and utilization of advanced trading platforms.
• Maintained compliance with internal policies and external regulations while executing trades, ensuring the integrity of transactions.

• Facilitated cross-functional collaboration among teams involved in flight planning, dispatching, load control, passenger services, cargo handling, ramp operations.
• Streamlined airport operations through close collaboration with other departments, including baggage handling, passenger services, and terminal management teams.
• Collaborated with various airport departments to ensure seamless coordination of passenger services, ultimately enhancing customer satisfaction rates.
• Developed strong working relationships with airline partners, ensuring seamless coordination of passenger services and efficient operations.