Bili Cai
Summary
Adept at optimizing operations and enhancing compliance, I leveraged administrative support and regulatory knowledge at the Embassy of P.R. China in Singapore to streamline diplomats' on-board processes and improve office efficiency. My ability to foster team collaboration and implement strategic pricing structures showcases a blend of analytical prowess and interpersonal skills.
Overview
19
19
years of professional experience
Work History
Administration Officer
Embassy of P. R. China in Singapore
02.2024 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Aided colleagues, managers through regular communication and assistance.
- Implemented long-term VISA applications for new diplomats and maintained VISA validity.
- Calculated and submitted monthly CPF for local employees.
- Drafted and distributed invoices for outstanding payments.
- Assisted Finance staff with GST refund/Stamp Duty Exemption matters..
- Coordinated cargo transportation/customs clearance/delivery/payment related issues.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Maintained personnel and vehicle records to support document management.
- Completed daily logs for management review.
Inspector
Civil Aviation Administration of China
07.2010 - 12.2022
- Upheld codes and regulations governing materials, processes, and procedures.
- Prepared reports detailing findings of inspections and investigations.
- Ensured compliance with civil aviation industry regulations through meticulous attention to detail during inspections.
- Delivered detailed reports on findings from inspections, helping airline companies and airports understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Facilitated cross-departmental collaborations to address and rectify compliance issues identified during inspections.
- Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
- Implemented administrative tasks like document and meeting organization.
Revenue Management Analyst
China Eastern Airlines
07.2005 - 07.2010
- Evaluated the effectiveness of existing pricing structures using sophisticated analytical tools, leading to significant improvements in overall rate strategy execution.
- Monitored airline industry trends and changes in market conditions, adapting pricing strategies accordingly to maintain a competitive edge.
- Optimized group booking evaluation process by leveraging historical data to better predict group performance against displacement considerations.
- Improved forecast accuracy by using statistical models that accounted for seasonality, special events, and other external factors impacting demand.
- Assist in the implementation of PROS revenue management system, ensuring a smooth transition and minimal disruption to ongoing operations.
- Trained and mentored junior analysts on best practices in revenue management, fostering a collaborative and high-performing team culture.
- Prepared presentations, data tables and other documents for meetings.
- collaborated with sales departments and airport stations to minimize seat spoilage and customer complaints.
Education
MPA - Public Administration
East China University of Political Science And Law
Shanghai, China06-2018
Bachelor of Science - Information Management
Nanjing University of Post And Telecommunication
Nanjing, China07-2005
Skills
- Administrative support
- Office management
- Policy and procedure modification
- Documentation/File maintenance
- Meeting support
- Regulatory compliance
- Travel arrangements
Languages
English
Chinese (Mandarin)
Timeline
Administration Officer
Embassy of P. R. China in Singapore
02.2024 - Current
Inspector
Civil Aviation Administration of China
07.2010 - 12.2022
Revenue Management Analyst
China Eastern Airlines
07.2005 - 07.2010
MPA - Public Administration
East China University of Political Science And Law
Bachelor of Science - Information Management
Nanjing University of Post And Telecommunication
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