Bilal Dridi
Singapore
Summary
Dedicated hotelier with a passion for education, known for strong analytical skills, motivation, adaptability, and quick learning abilities. Currently honing expertise in high-level management operations, seeking challenging career opportunity in the hospitality industry to further leverage skills and gain valuable experience in hospitality management. With wealth of experience and exceptional interpersonal skills, poised to excel and make significant advancements in career.
Overview
17
17
years of professional experience
Work History
Group Night Manager / Casino Hotel (Multi Property)
SkyCity Entertainment Group, SkyCity Hotel, The Grand by SkyCity, Horizon by SkyCity
06.2023 - 01.2025
- Pre-opening
- 956 Rooms
Assistant Front Office Manager
Jumeirah Al Naseem Resort
08.2020 - 11.2022
- Supervising daily front desk activities according to the established guidelines.
- Prioritize and delegate daily work responsibilities to front desk staff.
- Train and guide front desk staffs to provide quality customer services.
- Resolve guest issues and enquiries to ensure guest satisfaction.
- Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.
- Develop and implement strategies for bell desk, front office and parking.
- Ensure that facility is maintained clean, neat, safe and secure.
- Ensure that employees are properly groomed and dressed.
- Identify process improvement to achieve KPIs.
- Plan shift schedule and duties based on business forecast.
- Supervise the billing and cash processes to ensure compliance with company standards.
- Provide feedback to the team members on their performances and improvements.
- Monitor and control expenses within the allotted budget.
- 433 Rooms
Duty/ Night Manager - Front Office
Burj Al Arab, Jumeirah Group, Dubai / United Arab Emirates
03.2018 - 08.2020
- Ensures all hotel policies, procedures, regulations and standards are followed by all Front Desk Associates and demonstrates positive leadership characteristics to be of inspiration to other Team Members to meet and exceed standards.
- Monitors the appearance, standards and performance of the Front Office Team and focuses mainly on Training and Teamwork.
- Ensures that all Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties.
- Carry out shift handovers and brief Team Members as required.
- Supervises reception operations and ensure consistently-delivered exceptional Customer Service to guests.
- Provides accurate and efficient reception operations including check-in and check-out procedures.
- Makes certain that the Front Office Manager is updated with any relevant feedback from guests and/or other departments.
- Conducts training programs on an ongoing basis.
- Ensures that company brand standards are maintained.
- 219 Suites
Shift Leader/ Acting Duty Manager - Front Office
The Retreat Palm Dubai M Gallery by Sofitel - Accor
03.2017 - 02.2018
- Pre opening
- Attend to special guests and answer their inquiries.
- Anticipate guest needs and build rapport with customers.
- Ensure compliance with health and quality standards.
- 255 Rooms
Duty/ Night Manager - Executive Office
Sheraton Club des Pins (Starwood - Marriott) Algiers/ Algeria
06.2013 - 06.2017
- 419 Rooms
Front Office Manager
Hilton Algiers - Hilton Worldwide/ Algeria
08.2012 - 05.2013
- Conduct training, cross-training and retraining in all Front Office Personnel.
- Participate in the screening and selection process of hiring Front Office Personnel.
- Prepare and distributes Front Office Staff schedules.
- Supervises work operations during shifts.
- Evaluate Job Performance of each Front Office Personnel.
- Verify accurate room status information is maintained and properly communicated.
- Attends to all guests queries efficiently and courteously.
- Conduct regular meetings with Front Office Personnel.
- Prepare performance reports related to Front Office. - Maximizes room revenue and occupancy by reviewing status daily; Analyze rate variance, monitor credit report and maintain close observation of daily house count; Monitor selling status of house daily. I.E. flash report, allowance etc. - Monitors high balance guest and take appropriate action. - Ensures implementation of all hotel policies and house rules. - In-charge of operating all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. - Prepares revenue and occupancy forecasting. - Ensures logging and delivery of all messages, packages, and mail in a timely and professional manner along with Concierge manager. - Ensures that employees are, at all times, attentive, friendly, helpful and courteous to all guests’ managers and other employees along with Guest Relation Manager.
- 366 Rooms
VIP Executive Secretary
Saddad/ Al Rajhi Bank - Riyadh/ Saudi Arabia
01.2010 - 02.2012
Executive Trainee
Sheraton Imperial - Kuala Lumpur/ Malaysia
05.2009 - 11.2009
- Departments trained in: Front Office, Marketing, Catering Sales, HK, F&B.
- 206 Rooms
Government and Corporate Events Trainee
Shangri-La Hotel - Putrajaya/ Malaysia
02.2008 - 11.2008
- Part Time
- 238 Rooms
Education
High Diploma - Hotel Management
Nilai University College
01.2011
Skills
- English - Arabic - French
- Opera Cloud (2021 integration from Opera V5 to Cloud Oracle) Microsoft Office Applications, Micros Opera (PMS), HotSos, Word , Excel
- Loyalty Programs: Jumeirah, Accor, Marriott, and Starwood
Timeline
Group Night Manager / Casino Hotel (Multi Property)
SkyCity Entertainment Group, SkyCity Hotel, The Grand by SkyCity, Horizon by SkyCity
06.2023 - 01.2025
Assistant Front Office Manager
Jumeirah Al Naseem Resort
08.2020 - 11.2022
Duty/ Night Manager - Front Office
Burj Al Arab, Jumeirah Group, Dubai / United Arab Emirates
03.2018 - 08.2020
Shift Leader/ Acting Duty Manager - Front Office
The Retreat Palm Dubai M Gallery by Sofitel - Accor
03.2017 - 02.2018
Duty/ Night Manager - Executive Office
Sheraton Club des Pins (Starwood - Marriott) Algiers/ Algeria
06.2013 - 06.2017
Front Office Manager
Hilton Algiers - Hilton Worldwide/ Algeria
08.2012 - 05.2013
VIP Executive Secretary
Saddad/ Al Rajhi Bank - Riyadh/ Saudi Arabia
01.2010 - 02.2012
Executive Trainee
Sheraton Imperial - Kuala Lumpur/ Malaysia
05.2009 - 11.2009
Government and Corporate Events Trainee
Shangri-La Hotel - Putrajaya/ Malaysia
02.2008 - 11.2008
High Diploma - Hotel Management
Nilai University College
Similar Profiles
Verend Verend null
Hotel Duty Manager at SkyCity Entertainment Group / Horizon HotelHotel Duty Manager at SkyCity Entertainment Group / Horizon Hotel
Minuk JayathilakeMinuk Jayathilake
Concierge Porter at SKYCITY Grand HotelConcierge Porter at SKYCITY Grand Hotel
Pernell WestPernell West
Supervisor HVAC/Refrigeration Service Technician at Skycity Entertainment GroupSupervisor HVAC/Refrigeration Service Technician at Skycity Entertainment Group
Yen Kai TeoYen Kai Teo
Director at 1FiestaDirector at 1Fiesta
NATTASHA ACEE DINESHNATTASHA ACEE DINESH
Student & Academic Services Officer (Assessment & Progression) at Curtin Education CentreStudent & Academic Services Officer (Assessment & Progression) at Curtin Education Centre