Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bikram Samanta

Summary

Proven track record in innovative thinking and problem resolution, honed at Yusen Logistics and other leading firms. Excelled in roles requiring logical reasoning and teamwork, significantly enhancing process efficiency and client satisfaction. Mastered computer skills and employee coaching, achieving notable improvements in operational outcomes and fostering a culture of continuous improvement. Highly analytical and creative [Job Title] responsible for identifying, analyzing and resolving difficult or complex issues. Devised innovative solutions with outside-the-box thinking. Used unique strategies to foster organizational growth. Strong critical thinker responsible for providing supervision and decision-making. Assessed required actions and how best to accomplish within time or budget constraints. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Problem Solver

Yusen Logistics
India, Howrah
03.2024 - Current
  • Looked outside known experience to find solutions and produce results.
  • Defined problem to identify, prioritize and select alternatives.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Researched and extracted data to complete tasks.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Mentored junior team members on effective problem-solving techniques, fostering a culture of continuous improvement within the organization.
  • Analyzed and understood situation to develop action plan.

Problem Solver

Amazon India Pvt Ltd
India,Howrah
08.2020 - 03.2024
  • The department i have handled as a problem solver. ( ISS,IB Dock, Receive, Stow, Transhipemnt
  • Defined problem to identify, prioritize and select alternatives.
  • Looked outside known experience to find solutions and produce results.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Researched and extracted data to complete tasks.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Played an instrumental role in resolving high-priority issues that threatened project deadlines or budgets, maintaining client trust and satisfaction.
  • Mentored junior team members on effective problem-solving techniques, fostering a culture of continuous improvement within the organization.
  • Improved problem-solving skills among team members by implementing innovative training sessions and workshops.
  • Championed change management initiatives by proactively addressing employee concerns related to new systems or processes.

Senior Data Entry Operator & Team Lead

Mitstar Technologies & Tourism
India, Howrah
08.2019 - 02.2020
  • Demonstrated adaptability by learning new software programs quickly and effectively using them for assigned tasks.
  • Increased customer satisfaction levels by resolving discrepancies between provided information and database entries.
  • Played a key role in meeting regulatory compliance requirements through diligent maintenance of accurate records.
  • Reduced processing time for projects by streamlining data entry processes and implementing efficient tools.

Sales Representative Supervisor

Mswipe Technology Private
India,Kolkata
04.2019 - 07.2019
  • Reduced employee turnover by fostering a positive work environment where teamwork was prioritized over individual success.
  • Managed territory assignments efficiently, ensuring optimal coverage of all potential customers.
  • Improved product knowledge within the team through regular training sessions, enhancing overall sales effectiveness.
  • Streamlined communication between departments, resulting in improved collaboration and increased efficiency.

Sales Representative

Amazon Pay India Pvt Ltd
India,Kolkata
11.2018 - 02.2019
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Senior Data Entry Operator

Flipkart,India
India, Howrah
06.2018 - 10.2018
  • Demonstrated adaptability by learning new software programs quickly and effectively using them for assigned tasks.
  • Identified opportunities for process improvement, presenting recommendations to management that led to increased efficiency.
  • Reduced processing time for projects by streamlining data entry processes and implementing efficient tools.
  • Exceeded performance targets consistently, reflecting strong commitment towards achieving organizational goals.
  • Ensured seamless communication with clients by promptly addressing queries related to data discrepancies or issues.

Education

High School Diploma -

Bagnan High School
Bagnan,Howrah,West Bengal

Bachelor of Arts -

Panskura Banamali Collage
Panskura,West Bengal
12.2022

Skills

  • Problem Identification
  • Logical reasoning
  • Creative solutions
  • Innovative thinking
  • Problem Resolution
  • Computer Skills
  • Teamwork and Collaboration
  • Customer Relations
  • Relationship Building
  • Data Entry
  • Process Improvement
  • Quality Control
  • Employee Coaching
  • Warehousing functions

Languages

English
Advanced (C1)
Hindi
Bengali

Timeline

Problem Solver

Yusen Logistics
03.2024 - Current

Problem Solver

Amazon India Pvt Ltd
08.2020 - 03.2024

Senior Data Entry Operator & Team Lead

Mitstar Technologies & Tourism
08.2019 - 02.2020

Sales Representative Supervisor

Mswipe Technology Private
04.2019 - 07.2019

Sales Representative

Amazon Pay India Pvt Ltd
11.2018 - 02.2019

Senior Data Entry Operator

Flipkart,India
06.2018 - 10.2018

High School Diploma -

Bagnan High School

Bachelor of Arts -

Panskura Banamali Collage
Bikram Samanta