Liaw Bih Jiuan
Summary
Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
33
33
years of professional experience
Work History
F&B Coordinate
Millennium & Copthorne International Limited - Orchard Hotel
06.2024 - 07.2025
- Provided crucial backend operational support for three diverse outlets (Buffet, Pub, Fine Dining), ensuring smooth day-to-day administrative functions.
- Developed and implemented SOPs, creating structured frameworks for restaurant workflows and consistency.
- Managed backend logistics for festive promotions and event roadshows, including coordination, inventory ordering and sales tracking.
- Maintained detailed records of daily orders, stock levels and staff incentives, ensuring data accuracy for financial reporting.
- Acted as a key support liaison between management and frontline staff for all administrative needs.
Restaurant Manager
Maxim's Caterers Limited - Yakiniku Like
03.2021 - 03.2024
- Oversaw daily restaurant operations to ensure exceptional customer service and satisfaction.
- Managed inventory and supply chain processes, optimizing stock levels and reducing waste.
- Trained and mentored staff on service standards, enhancing team performance and efficiency.
- Implemented promotional strategies to boost sales and attract new customers to the restaurant.
- Spearheaded the setup of and launch of two new outlets (Compass One and Westgate), overseeing the pre-opening administrative and operational planning.
Cafe Owner
Asian House
06.2007 - 04.2020
- Managed vendor relationships and coordinated supply order, ensuring optimal stock levels while controlling costs.
- Set monthly payments targets and budgets, managed payroll and analyzed monthly P&L statements to assess business performance.
- Maintained and updated all staff profiles, including meticulous management of attendance, leave, and medical records.
Restaurant Manager
ABR Holding Limited - Swensen's
06.1992 - 04.2007
- Managed the restaurant daily operations, resolve customer feedback and complaints.
- Hired and trained all staff on proper restaurant procedures, service standards, and safety protocols.
- Directly responsible for the business performance and profitability of the restaurant.
- Managed staff scheduling and controlled labour hours to maximize efficiency.
- Ensured compliance with high standards of quality control, hygiene and health safety regulations.
- Conducted monthly inventory checks and implemented cost-control measures.
Education
No Degree -
Certificate in Fashion Business And Marketing
12-2019
High School Diploma -
Diploma in Hospitality Management
06-2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Team Ladership & Motivation
- Inventory & Cost Control
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Data Entry & Management
- Sales Reporting & Analysis
- Record Keeping & Database Management
Timeline
F&B Coordinate
Millennium & Copthorne International Limited - Orchard Hotel
06.2024 - 07.2025
Restaurant Manager
Maxim's Caterers Limited - Yakiniku Like
03.2021 - 03.2024
Cafe Owner
Asian House
06.2007 - 04.2020
Restaurant Manager
ABR Holding Limited - Swensen's
06.1992 - 04.2007
No Degree -
Certificate in Fashion Business And Marketing
High School Diploma -
Diploma in Hospitality Management