Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liaw Bih Jiuan

Summary

Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

33
33
years of professional experience

Work History

F&B Coordinate

Millennium & Copthorne International Limited - Orchard Hotel
06.2024 - 07.2025


  • Provided crucial backend operational support for three diverse outlets (Buffet, Pub, Fine Dining), ensuring smooth day-to-day administrative functions.
  • Developed and implemented SOPs, creating structured frameworks for restaurant workflows and consistency.
  • Managed backend logistics for festive promotions and event roadshows, including coordination, inventory ordering and sales tracking.
  • Maintained detailed records of daily orders, stock levels and staff incentives, ensuring data accuracy for financial reporting.
  • Acted as a key support liaison between management and frontline staff for all administrative needs.

Restaurant Manager

Maxim's Caterers Limited - Yakiniku Like
03.2021 - 03.2024
  • Oversaw daily restaurant operations to ensure exceptional customer service and satisfaction.
  • Managed inventory and supply chain processes, optimizing stock levels and reducing waste.
  • Trained and mentored staff on service standards, enhancing team performance and efficiency.
  • Implemented promotional strategies to boost sales and attract new customers to the restaurant.
  • Spearheaded the setup of and launch of two new outlets (Compass One and Westgate), overseeing the pre-opening administrative and operational planning.


Cafe Owner

Asian House
06.2007 - 04.2020
  • Managed vendor relationships and coordinated supply order, ensuring optimal stock levels while controlling costs.
  • Set monthly payments targets and budgets, managed payroll and analyzed monthly P&L statements to assess business performance.
  • Maintained and updated all staff profiles, including meticulous management of attendance, leave, and medical records.

Restaurant Manager

ABR Holding Limited - Swensen's
06.1992 - 04.2007
  • Managed the restaurant daily operations, resolve customer feedback and complaints.
  • Hired and trained all staff on proper restaurant procedures, service standards, and safety protocols.
  • Directly responsible for the business performance and profitability of the restaurant.
  • Managed staff scheduling and controlled labour hours to maximize efficiency.
  • Ensured compliance with high standards of quality control, hygiene and health safety regulations.
  • Conducted monthly inventory checks and implemented cost-control measures.


Education

No Degree -

Certificate in Fashion Business And Marketing
12-2019

High School Diploma -

Diploma in Hospitality Management
06-2006

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Team Ladership & Motivation
  • Inventory & Cost Control
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Data Entry & Management
  • Sales Reporting & Analysis
  • Record Keeping & Database Management

Timeline

F&B Coordinate

Millennium & Copthorne International Limited - Orchard Hotel
06.2024 - 07.2025

Restaurant Manager

Maxim's Caterers Limited - Yakiniku Like
03.2021 - 03.2024

Cafe Owner

Asian House
06.2007 - 04.2020

Restaurant Manager

ABR Holding Limited - Swensen's
06.1992 - 04.2007

No Degree -

Certificate in Fashion Business And Marketing

High School Diploma -

Diploma in Hospitality Management
Liaw Bih Jiuan