Summary
Overview
Work History
Education
Skills
Language Proficiency
Profile of Strengths
Certification
References
Timeline
Generic
BIBI ZAITON MOHAMED SIDEK

BIBI ZAITON MOHAMED SIDEK

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. A position in which my acquired expertise, experience, creative talents and commitment to service with excellence can be utilized fully and to further develop the necessary skills to pursue a successful career.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Client Service Associate Executive

CHANGI GENERAL HOSPITAL PTE LTD
03.2019 - 02.2024
  • Reports to Eastern Allied Director.
  • Providing a full care experience for close to 16K client island wide.
  • Managed and lead a team of 25 staffs on a rotating shift pattern.
  • Act as the single-point of contact for clients; providing them with immediate medical emergency assistance and 24hr befriending services.
  • Building, managing and maintaining long-term relationship, satisfaction and trust as well as providing excellent customer services with clients.
  • Liaising with internal and external ground partners to ensure smooth day to day operations.
  • Preparing of contract tenders and proposals.
  • Reporting on progress and updates within my division to the Management.
  • Making decisions within my authority in the absence of the professional team.
  • Successful evaluation and negotiation for partnership with AIC for care programme for seniors island wide.

Senior Client Service Associate

CHANGI GENERAL HOSPITAL PTE LTD
04.2017 - 03.2019
  • Reports to Senior Manager.
  • Pioneer group of a newly set up pilot care programme of the institution for senior citizens.
  • Assisted in the implementation and development of new policies, procedures; include setting up of systems, workflows, presentation.
  • Operating of a 24hrs call center for seniors within 6months of programme launching.
  • Led training sessions for colleagues on various topics, sharing knowledge and expertise to elevate team performance.
  • Maintained detailed records of all client interactions in the CRM system, ensuring accurate historical information was readily available when needed.

Customer Service Executive / Product Trainer

MIELE SINGAPORE PTE LTD
12.2013 - 01.2017
  • Assist in delivering excellent customer service to ensure a positive experience for the customers, consistent with their expectations of a premium brand.
  • Managed high volume of inbound and outbound calls while maintaining a professional demeanor and ensuring timely resolution of issues
  • Attending to walk-ins customer enquiries and follow up accordingly.
  • Channeling of feedbacks and enquiries for service enhancement and matters in the shortest yet effective and efficient time possible.
  • Planning and managing of the Technical Service Team for troubleshooting and repairs.
  • Handles quotations, delivery orders and purchase orders from customer and developers.
  • Undertaking additional duties of the company such as covering of receptionist duties, assisting of Finance department with processing of invoices and credit disputes and assisting with Logistics department in areas of ensuring proper stock controls of both spare parts and other inventories.
  • Coached and mentored junior staff, contributing to their professional growth and development on the company's product and system.

Administrative & Operations Executive

SUPER ABRASIVES ENGINEERING PTE LTD
11.2012 - 11.2013
  • Provide secretarial support to both Directors of the company.
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Handling all in and outgoing mails, courier services and all shipment (import &export) in the most appropriate manner to ensure that all transitions are smooth from point to point.
  • Handles quotations, delivery orders and purchase orders from customer and suppliers.
  • Handles and coordinate servicing of all office equipment.

Reservations Support Representative

DELTA AIR LINES INC; SINGAPORE
02.2008 - 11.2012
  • Handles the airline back room and admin work.
  • Provide 1st hand service recovery for passengers with their intention itinerary such as calculating fares, issuing or reissuing of ticket and advise on necessary policies, procedures and queries of passengers if any; both internationally & domestically.
  • Assisting each individual fully with their flight such as rebooking on alternate available flight due to irregular operations, re-issuing of tickets and ensuring that the passengers faced the least inconvenience possible.
  • Liase with external customers – Travel Agency.
  • Achieving “Brand-Tastic” calls recognitions.
  • Completion of the Customer Service modules (WSQ) - Tourism

Part Time Partner & Learning Coach

STARBUCKS COFFEE SINGAPORE
12.2007 - 01.2009
  • Attached to various Starbucks Coffee outlets throughout Singapore.
  • Serving customer needs and request; Preparing of beverages and promote merchandises.
  • Assist store manager on monthly stock updates and inventory.
  • Organize various store functions and activities.
  • Attended Starbucks first Coffee Master program, subsequently promoted to the position of Learning Coach to train, guide and supervise new partners.

Account Executive

TRANSNATIONAL SUPPLY CHAIN LOGISTICS PTE LTD
03.2006 - 11.2007
  • Reports to Assistant General Manager.
  • Servicing of existing clients and canvassing for new accounts to achieve sales targets.
  • Explore new Corporate Business initiatives in the Account Management Division (customer service & relations, project implementation, manpower allocation).
  • Act as the single-point of contact for clients; providing them with business solutions, recommendations and risk evaluation review.
  • Building, managing and maintaining long-term customer relationship, satisfaction and trust as well as providing excellent customer services.
  • Implementing actions to reduce operating cost.
  • Exercise proper market intelligence; follow closely with competitors' products and services and pricing evolution.
  • Liaising with internal and external parties to craft effective solutions and ensure smooth implementation of various projects.
  • Preparing of contract tenders and proposals.
  • Reporting on progress and updates within my division to the Management.
  • Making decisions within my authority in the absence of the AGM.
  • Managing of all corporate clientele of the company in the Account Management Division [Period: January 2006 – November 2006 & June 2007 – October 2007]. Clients include DBS Bank, UOB, OCBC, SingTel, SOXAL, Exxon Mobil and SHELL.
  • Overseeing company's annual revenue of SGD$5.77M.
  • Tasked with servicing company's major accounts with annual total revenue to the company of SGD$2.9M.
  • Successfully retaining major clienteles like DBS Bank, UOB and Shell bringing in an additional of SGD$0.7M through contract renegotiation.
  • Successful evaluation and negotiation of various logistics contracts through strategic marketing and tender participation. This includes the awardment to provide all Government bodies / organization with one-stop logistic solutions through demand aggregations (central purchasing) contract.

Customer Relations Coordinator

TRANSNATIONAL SUPPLY CHAIN LOGISTICS PTE LTD
03.2005 - 03.2006
  • Reports to Senior Manager.
  • Maintain and manage Company's confidential information and documents.
  • Assisting the Account Management team in but not limited to; handling telephone calls, screening of new business e-mails, letters and tenders, doing market research and price comparison.
  • Review administrative procedures and workflow and identify areas for improvement.
  • Provide on job training on Customer Services skills and qualities for new staff on board.
  • Provide administrative duties and support the Customer Service department.
  • Assisted other department in the company with their various portfolios.
  • Preparing of meeting materials and minutes for dissemination throughout the company.
  • Assisting each department head in their various recruitment drives such as interviews, processing of employment contracts with HR department, inputting payrolls and all other employments issues and queries.

Receptionist cum Admin Assistant / Clerk

TRANSNATIONAL SUPPLY CHAIN LOGISTICS PTE LTD
08.2004 - 03.2005
  • Reports to Operations Controller & Manager.
  • As an outsourced service provider, was attached to a largest British Banking Corporation's Office in Singapore.
  • Handling of PABX / switchboard system and telephone call in a timely manner.
  • Receiving of guest and assist visitors and walk in customers' enquiries and other related matter.
  • Provide secretarial support to onsite Facilities Manager.
  • Handling all in and outgoing mails and courier services in an effective manner at reception counter as well as for further distribution within the company and its inter-office. Includes administrating of stationeries to various departments.
  • Organized, coordinate and booking conference room for all company meetings and events.
  • Handles quotations and purchase orders of all office supplies from suppliers.
  • Handles and coordinate servicing of all office equipment.
  • Set up of the mailing services and Receptionist cum Admin operational duties at the Bank's newly opened premise.
  • Revamped and maintained an effective and efficient filing system according to the criteria and compliance set by the Bank.
  • Assigned as Team Leader (leading a team of 7 staffs) within the first 3 months of employment.

Education

GCE 'O' Level -

Bedok North Secondary School
01.2001

PSLE - undefined

East View Primary School
01.1996

Skills

  • Computer Skills

  • Proficient in Microsoft Office Applications – Words, Excel, Access, PowerPoint

  • Soft Skills

  • Management and Leadership Skills (anticipating needs, setting priorities, team building and staff coaching)

  • Analytical and Problem-Solving Skills (identifying problems and reaching logical conclusions)

  • Administrative Skills (typing, data entry, filling)

Language Proficiency

English
Speaking Reading Writing
Malay
Speaking Reading Writing

Profile of Strengths

As a competitive candidate for this position, the key strengths that I possess for success includes, but not limited to the following: -

  • Quick learner, with an ability to easily grasp and put into application new ideas, concepts and methods.
  • Highly dedicated, innovative problem solver, self-motivated individual with an eye for details.
  • An energetic and independent yet effective team player.
  • Ability to communicate on various levels with management committee, colleagues, clients and customers.
  • Ability to set priorities and multi-tasked with a strong reporting ability.
  • Excellent communication and interpersonal skills.
  • Able to work independently with minimal supervision.

Certification

  • Activities / Awards
  • Edusave Good Progress Award (2000)
  • Edusave Merit Bursary Award (2001 & 2002)
  • Participation / Competing in Singapore Youth Festival.
  • Appointment as Honorary Inspector with the Singapore Police Force c/o National Police Cadet Corps.

References

Mohamed Sadiq (MENTOR)

Hp: 8304 6732

Prosegur Singapore, Head of Operations



Jaqleen Wee 

Hp: 90614300

Changi General Hospital, Client Service Associate Executive


Timeline

Client Service Associate Executive

CHANGI GENERAL HOSPITAL PTE LTD
03.2019 - 02.2024

Senior Client Service Associate

CHANGI GENERAL HOSPITAL PTE LTD
04.2017 - 03.2019

Customer Service Executive / Product Trainer

MIELE SINGAPORE PTE LTD
12.2013 - 01.2017

Administrative & Operations Executive

SUPER ABRASIVES ENGINEERING PTE LTD
11.2012 - 11.2013

Reservations Support Representative

DELTA AIR LINES INC; SINGAPORE
02.2008 - 11.2012

Part Time Partner & Learning Coach

STARBUCKS COFFEE SINGAPORE
12.2007 - 01.2009

Account Executive

TRANSNATIONAL SUPPLY CHAIN LOGISTICS PTE LTD
03.2006 - 11.2007

Customer Relations Coordinator

TRANSNATIONAL SUPPLY CHAIN LOGISTICS PTE LTD
03.2005 - 03.2006

Receptionist cum Admin Assistant / Clerk

TRANSNATIONAL SUPPLY CHAIN LOGISTICS PTE LTD
08.2004 - 03.2005

PSLE - undefined

East View Primary School

GCE 'O' Level -

Bedok North Secondary School

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BIBI ZAITON MOHAMED SIDEK