Bhavna Dadlani

• Building trust and strong relationships across 5 markets in APAC and US HQ to successfully enable complex stakeholder management. This translated into continuous addressing of key pain points across leaders and teams

• Managing organizational transformation by building expertise in key domains while bringing together and influencing key stakeholders to reach a successful outcome

• Building deep expertise across the region to plan and launch tech that is at the forefront of improving stakeholder experience, while unlocking significant P&L gains for the organization

• Optimizing driver and customer product and processes across experience, growth and pricing

• Building a strong personal brand within the Uber organization, by spending time in each of the APAC markets and US HQ to carry out deep dives and unlock solutions to address pain points in local markets while adding value to the global organization

Launching the Uber Eats business in Sri Lanka, transforming the food industry and creating opportunities across 6 cities in Sri Lanka:

• As employee #1, hired and grew a high performing and diverse team in Colombo

• P&L ownership to unlock exciting business wins while scaling responsibly

• Implementing processes and structure to enable high quality standards at scale, including novelty selection and a reliable experience

• Building the brand to quickly become a household name in Sri Lanka

• Driving initiatives such as Diviyata Diriya (meaning encouragement for life), to create entrepreneurship opportunities for females and other marginalised communities, which ultimately translated to unlocking financial independence for a large segment

• Driving rapid expansion across 6 cities to fast track opportunities for restaurant and courier partners during trying times for the country, through the Easter attacks, COVID and the financial crisis

• Launched grocery services a week into the first COVID lockdown, enabling access to essentials for communities in Sri Lanka

• Keeping the team motivated and focused through multiple crisis scenarios

• Carrying out continuous extensive research on the market to support targeted execution on a scalable launch plan

• Implementing controls to minimize risk across processes e.g. cash handling, restaurant and driver onboarding

• Building deep relationships with policy stakeholders and law enforcement as part of unlocking solutions through crisis scenarios

• Creating impactful communication and brand marketing plans to connect with locals

• Partnering with large private companies in Sri Lanka to outsource processes that helped enable scale at a lower cost

• Building a strong country and personal brand within Uber strengthened by forums like General Manager meet ups in France, Taiwan, Singapore

Creating a framework for Brand Development Strategy for the largest hospitality chain in Sri Lanka, the Cinnamon Hotels & Resorts group:

• Aligning Brand Development objectives to organizational goals in order to prevent working in silos

• Establishing tools and parameters for research to aid in identification of brand differentiators and mapping out their journey

• Bringing together relevant expertise for implementation and continuous monitoring and assessment of differentiator lifecycle by periodic review of KPIs

In addition, supporting the wider organization to tap into data focused solutions by identifying optimal analysis and research methods e.g. use of ERP data for company decision making

Managing large teams focused on selling and providing risk and data advisory services to FTSE 100 clients at PriceWaterhouseCoopers London:

• Growing a motivated and skilled team to gather expertise around risk management across scaled business processes as well as data optimization across the end to end data lifecycle for large group companies

• Developing a strategy aligned to growing the FTSE100 department revenue by adding sought after value for large group companies, setting goals and formulating a plan to execute on the strategy e.g. developing enterprise performance management solutions to build confidence in reporting across multiple global subsidiaries

• Utilizing data analytics to track progress of various projects and revenue streams

Streamlined multiple business processes and recommended control solutions for Telecommunications, Restaurant and Retail organizations by:

• Building comprehensive documentation to accurately capture the current state of the clients’ IT processes and controls

• Designing a target operating model and providing recommendations of controls that would mitigate the key risks identified

• Providing key insights to client top level management, by creating benchmarking analytics comparing the client to its peers in industry

Managed transformation projects in the leisure industry and one of the largest global charity organizations, gain increased clarity and transparency over its’ cash flow, revenue streams and funding requirements by:

• Capturing requirements of various stakeholders by understanding the challenges faced in each of the Strategic Business Units

• Overseeing and managing the creation of a target operating model design for each of the project streams, including finance processes (e.g. O2C), data and technology, governance and people and organization, while identifying and managing any stream interdependencies

• Creating a Financial information model (FIM) design and a governance framework around it, by utilizing data along with technical expertise

• Performing sensitivity analysis and stress testing of the design in numerous scenarios from each of the Business Units

• Reporting mechanisms to enable transparency and build trust across stakeholders, for more successful and effective change management

• Leading proposal meetings and projects in Canada, Germany and Austria, to sell and execute work while in PwC London