Bhavani Sahadevan
Summary
With over 10 years of proven expertise, I bring a versatile skill set focused on delivering mission-critical results. My exceptional communication and cross-cultural team management skills, coupled with an entrepreneurial mindset, drive optimal profitability. As an ambitious team player, I excel in forging strategic alliances with stakeholders and supporting key business initiatives. I have a demonstrated talent for building robust relationships, resolving challenging situations, and elevating customer experience. My interpersonal finesse allows me to collaborate effectively across all levels and backgrounds. I am eager to apply my wealth of experience to a challenging role in your esteemed company, where I can enhance customer/stakeholder experiences and contribute to lasting success.
Overview
12
12
years of professional experience
Work History
Senior Programme Development Executive
WINGS
04.2023 - Current
- Organize and implement programmes, events, and activities for women aged 40 and above through WINGS
- Conduct periodic outcome assessments to improve programme relevance and effectiveness
- Maintain records of programmes, track participation, and provide statistics and reports to management
- Support publicity, marketing, volunteer recruitment, administration, and operations for WINGS programmes
- Assist in strategic planning and directions of the WINGS Programme Committee
- Identify relevant programmes, co-design courses, and collaborate with trainers for older women
- Research, evaluate, and apply for grants to support programme objectives
- Gather stakeholder input to identify learning needs and periodically assess programme effectiveness
- Track budgets and forecasts to monitor programme budget utilization
- Respond to inquiries at the Front Desk, over the phone, and via email
- Coordinate with external partners and stakeholders, and submit monthly reports
Career Advisor
Talent Marketplace Pte. Ltd.
03.2023 - 04.2023
- Develop new partnership opportunities through outreach to the community, organizations and institutions, understanding their needs and cultivating relationships with the partners
- Guide individuals in navigating the labor market, sharing occupational insights of jobs, training and features of key online portals.
Customer Service Executive
Central Provident Fund Board
07.2014 - 02.2023
- Provided administrative support to various CPF service units
- Acted as the main point of contact for frontline operations problem-solving
- Offered advisory on CPF schemes to customers and managed disengaged individuals through RAMP
- Resolved customer issues related to retirement withdrawals, CPF LIFE payouts, housing CPF usage and managed national projects like WIS and SSS
Legal Secretary
Wong Thomas & Leong Advocates & Solicitors
06.2013 - 03.2014
- Provided administrative and secretarial support for a team of 3 conveyancing lawyers
- Prepared and managed legal correspondences and calendars.
Paralegal
Gloria James-Civetta & Co
03.2012 - 05.2013
- Managed C-suite client relationships and gathered project requirements
- Vetting of affidavits and managing client meetings
- Prepared & served legal documents, ran research on LawNet, providing quotes to clients.
Education
Graduate Diploma - Applied Positive Psychology
The School of Positive Psychology
07.2024
Bachelor of Sciences (Business) -
Singapore University of Social Sciences (SUSS)
01.2021
Diploma in Law & Management -
Temasek Polytechnic
01.2012
Skills
- Social Media Engagement
- Presentation
- Professionalism
- Multi-tasking
- Team building
- Decision-Making
- Operations
- Marketing
- Partnership Building
- Business development and planning
- Volunteer Management
- Stakeholder Management
- Interpersonal Communication
- Written Communication
- Problem-solving abilities
Accomplishments
- Tracked programme budget utilization to achieve 85% of utilization target
- Hosted the International Women's Day at WINGS
- Solutions Delivery – created corporate brochure aimed at circulation among Ministries and agencies, effectively promoting programmes
- 5-years Long Service Award, CPF Board (2019)
- Served an average of 25 customers per day and received an average of 50 compliments per quarter.
Social Responsibility
- Community Volunteer, KidStart, 2023-Present
- Grassroots Leader 2022-Present
- Assistant Secretary, Residents’ Committee (Aspella Residence), 2022-2023
- Volunteer, The Purple Parade, 2018
References
- Lee Foong Ming (Programme Manager), WINGS, 9844 9633
- Lim Hui Kiang (Assistant Head), CPF BOARD, +65 9782 7790, lim_hui_kiang@cpf.gov.sg
Training
- Statement of Attainment in Project Management Fundamentals, NTUC Learning Hub, 2023
- Certificate of Completion in Beginner Chinese Language Course, Singapore University of Social Sciences, 2021
Hobbies
- Reading
- Yoga
- Handicrafts
- Digital content creation
- Calligraphy
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Mandarin
Beginner (A1)
Timeline
Senior Programme Development Executive
WINGS
04.2023 - Current
Career Advisor
Talent Marketplace Pte. Ltd.
03.2023 - 04.2023
Customer Service Executive
Central Provident Fund Board
07.2014 - 02.2023
Legal Secretary
Wong Thomas & Leong Advocates & Solicitors
06.2013 - 03.2014
Paralegal
Gloria James-Civetta & Co
03.2012 - 05.2013
Graduate Diploma - Applied Positive Psychology
The School of Positive Psychology
Bachelor of Sciences (Business) -
Singapore University of Social Sciences (SUSS)
Diploma in Law & Management -
Temasek Polytechnic
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