Bharathraj B

• Good exposure and hand-on knowledge in Microsoft Operating Systems including migrations, upgrades and troubleshooting etc.
• Skilled at hardware troubleshooting and have knowledge of Desktop/Laptop Imaging, Standardization, Security, management, Remote Management, Virtual Desktop Environment.
• Managed Level-2 Escalations on all the end user devices.
• Robust at installation, configuration & troubleshooting of MS Outlook, Windows live mail.
• Competent at troubleshooting LAN based network as well Wi-Fi and VPN related issue.
• Identified, evaluated, prioritized and performed troubleshooting on internal users’ problems & complaints.
• Hand on experience on hardware preventive maintenance tasks.

• Performed moderately complex systems and database administration
• Monitored and tuned appropriate systems to ensure optimum level of performance.
• Worked for Open source projects and implementation and support.
• Oversaw appropriate level software installations, upgrades and related software packages.
• Collected and reviewed system data for capacity and planning purposes.
• Managed the design and configuration of complex system landscapes.
• Handled complex data/media recoverability through system backups and database archive operations
• Planed, coordinated and directed appropriate level data refresh strategies.
• Applied appropriate support packages/patches to maintain system integrity.
• Developed and maintained appropriate system documentation to ensure that documentation is current.
• Interacted with clients to answer questions, problems and requests regarding complex system issues.

• Maintenance and Troubleshooting:
• Managed large amount of Servers & Data Centers and successfully implemented Migration projects for HP split project (HP to HPE and HPI) etc.
• Handled daily management of project deliverables, operational maintenance & support, development support, and proactive/preventative analysis of systems.
• Determined root cause of incidents (configuration vs
• Defect).
• Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve project requirements.
• Executed scheduled and unscheduled tasks relating to operational maintenance and monitoring of applications.
• Adhered to E&Y and ITIL guidelines for Incident, Problem and Change Management.
• Supported applications like UNIX, Solaris, RHEL, HP-UX, VMware, VCS and Serviceguard Clusters.
• Analytical/Decision Making Responsibilities:
• Selected appropriate and applicable standards, methods, tools and applications.
• Demonstrated analytical and systematic approach to problem solving.

• Providing support for multiple levels of testing prior to release of new and upgraded infrastructure, products, and services.
• Agile methodology workflow, managing large amounts of Servers, ESXI VMware, Blades and Data Centers.
• Leading others in the day-to-day maintenance and administration of systems, including software, platform, and configuration updates.
• Working Tickets, changing Blades & serving Firmware upgradation, installation and Patching task with re-image OS, Managing Server and troubleshooting.
• Directing in developing tools, automation, and scripts to facilitate systems maintenance and administration.
• Working with business units to plan for new projects and events, including capacity planning, monitoring, configuration, security, metrics, reporting and recovery, and migration strategies.
• Assisting in the development of best practices, validation, and adherence.
• Continuously seeking new knowledge on UNIX/Linux and landscape.
• Monitoring incident queues, event queues and resolve the issues.
• Responsible for Problem Management to perform trend analysis of repetitive issue, root cause analysis (RCA) in order to avoid potentially service downtime and improve of operation stability and efficiency.
• Closely working with Architecture and Engineering team to ensure solutions are properly handed over and operation activities are monitored, tracked and meeting the requirements.
• Responsible for technical escalation, providing system & technical development expertise and assistance to the technical resource team aiding in incident resolution in line with the contracted SLA to avoid contractual penalties.
• Handling large-scale “mission critical” technology deployments, based at global locations.
• Excellent Customer interface/service skills.
• Strong interpersonal skills to interact with fellow team members, fellow T-Systems and bundle teams both regionally and globally, customer project resources for project-type activities, and various customer and customer segment representatives.

• Providing support for multiple levels of testing prior to release of new and upgraded infrastructure, products, and services.
• Agile methodology workflow, managing large amounts of Servers, ESXI VMware, Blades and Data Centers.
• Leading others in the day-to-day maintenance and administration of systems, including software, platform, and configuration updates.
• Automate BAU works/Task to reduce the work-load
• Working Tickets, changing Blades & serving Firmware upgradation, installation and Patching task with re-image OS, Managing Server and troubleshooting.
• Directing in developing tools, automation, and scripts to facilitate systems maintenance and administration.
• Working with business units to plan for new projects and events, including capacity planning, monitoring, configuration, security, metrics, reporting and recovery, and migration strategies.
• Working on critical issues and escalation matrix
• Continuously seeking new knowledge on UNIX/Linux and landscape.
• Monitoring incident queues, event queues and resolve the issues.
• Responsible for Problem Management to perform trend analysis of repetitive issue, root cause analysis (RCA) in order to avoid potentially service downtime and improve of operation stability and efficiency.
• Closely working with Architecture and Engineering team to ensure solutions are properly handed over and operation activities are monitored, tracked and meeting the requirements.
• Responsible for technical escalation, providing system & technical development expertise and assistance to the technical resource team aiding in incident resolution in line with the contracted SLA to avoid contractual penalties.
• Handling large-scale “mission critical” technology deployments, based at global locations.
• Excellent Customer interface/service skills.
• Strong interpersonal skills to interact with fellow team members, fellow T-Systems and bundle teams both regionally and globally, customer project resources for project-type activities, and various customer and customer segment representatives.
• Working Ansible Automation and puppet management

• Providing support for multiple levels of testing prior to release of new and upgraded infrastructure, products, and services.
• Agile methodology workflow, managing large amounts of Servers, ESXI VMware, Blades and Data Centers.
• Leading others in the day-to-day maintenance and administration of systems, including software, platform, and configuration updates.
• Automate BAU works/Task to reduce the work-load
• Working Tickets, changing Blades & serving Firmware upgradation, installation and Patching task with re-image OS, Managing Server and troubleshooting.
• Directing in developing tools, automation, and scripts to facilitate systems maintenance and administration.
• Working with business units to plan for new projects and events, including capacity planning, monitoring, configuration, security, metrics, reporting and recovery, and migration strategies.
• Working on critical issues and escalation matrix
• Continuously seeking new knowledge on UNIX/Linux and landscape.
• Monitoring incident queues, event queues and resolve the issues.
• Responsible for Problem Management to perform trend analysis of repetitive issue, root cause analysis (RCA) in order to avoid potentially service downtime and improve of operation stability and efficiency.
• Closely working with Architecture and Engineering team to ensure solutions are properly handed over and operation activities are monitored, tracked and meeting the requirements.
• Responsible for technical escalation, providing system & technical development expertise and assistance to the technical resource team aiding in incident resolution in line with the contracted SLA to avoid contractual penalties.
• Handling large-scale “mission critical” technology deployments, based at global locations.
• Excellent Customer interface/service skills.
• Strong interpersonal skills to interact with fellow team members, fellow T-Systems and bundle teams both regionally and globally, customer project resources for project-type activities, and various customer and customer segment representatives.
• Working Ansible Automation and puppet management

• Working Ansible Automation and puppet management and creating Branch making the changes deploy to clients based on application requirement
• Working with Azure and Azure devops tools to Build new client and VM deployments using pipeline along with teraform
• Build and maintained infrastructure and system on Azure and Aws
• Collaborated with developers and app owners to troubleshoot and improve system performance
• Coordinate with vendor management like Redhat/HPE/Microsoft/AWS/DEL./Azure
• BAU task incident/Request/Change/Problem management – Service Now
• Proactively monitor the alerts and issues and troubleshoot and get the resolution and fix

Status: waiting for result