Bharat Kumar
Chennai
Summary
To work in perfect rhythm by creating innovative approaches in developing solutions and to be the integral part of the growth of an organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Infrastructure Analyst
Nexroar Services Sdn Bhd
03.2022 - Current
- Improved overall security posture by conducting vulnerability assessments and implementing necessary patches.
- Administered cloud-based infrastructure deployments for increased scalability and flexibility.
- Provided technical support to end-users, addressing complex issues and ensuring timely resolution.
- Reduced downtime by proactively monitoring and troubleshooting network issues.
- Enhance system performance by implementing infrastructure upgrades and optimizations.
- Managed virtual server environments using hypervisor technology for efficient utilization of resources.
Senior Systems Analyst
Nexroar Services Sdn Bhd
10.2018 - 10.2021
- Roles & Responsibilities: Experience in handling all AWS Services as a individual resource in the company
- Design, implement and maintain all AWS infrastructure and services within a managed service environment
- Design, Deploy and maintain enterprise class security, network and systems management applications within an AWS environment
- Resolved issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps; tracked status of problems and solutions
- Diagnosed incidents and described accurately to developers technical issues for correction beyond our departmental scope
Network Admin (Lead Analyst)
Sutherland Global Services
02.2012 - 09.2018
- Roles & Responsibilities: Worked as a Network Admin to identify infra level tasks handled by admin team
- Hands-on experience with firewalls: Cisco ASA 5500, Juniper SRX 550, Juniper ISG, F5 Load balancers: BIG-IP 6400 & BIG-IP 8800
- Troubleshooting: TCP dumps and packet capture analysis
- Remain unbiased on Quality/Program Metrics Compliance and having Global Coordination for IT Infrastructure Outages
- Ensure that all the activities designed to implement the quality are as per the standards, the policies and procedures should be well defined, recognized and reviewed
- Incident Management: Support Incident Life Cycle, Ageing Analysis, follow up till closure
- Team Lead: Volume Forecast, Assigning Tasks, Team Management, Issue Handling, Scheduling Shifts, Performance Review, Customer Coordination, Service Improvement
- Project Management: Budgeting, Effort Utilization, Performance Monitoring
- Transition Handling: Responsible for smooth transition of merging other support team to one team and work
Senior Analyst
UST Global Ltd
08.2010 - 02.2012
- Roles & Responsibilities: Proactively standardized network devices to influence efficient troubleshooting procedures & educate on network topology
- Extensive experience in Planning, Implementation, Configuring, Testing and Troubleshooting of networking system
- Developed policies and procedures for implementing changes to production IT environment, technical documentation, communication plans, implementation / back-out plans, and change calendar
- Facilitated communications between and gained consensus from IT teams
- Collaborated with IT partners regarding change management and championed policy / procedure compliance
- Coordinated tasks among IT resources, management, and customers
- Conducted weekly meetings facilitating discussions and evaluation of proposed changes
- Utilized Remedy Action Request System and Change Management applications to support Change function.
Technical Consultant
Sutherland Global Services
01.2009 - 08.2010
- Roles & Responsibilities: Security technology configuration VPN, Symantec, Mcaffe NOD32(Virus Detection & Prevention)
- Worked in the virus & spyware removal queue
- Research on the latest malwares and update the frontline teams
- Forecast on upcoming issues and inventory preparations
- Regular presentation of quality updates to the clients
- Responsible for knowledge transfer from the clients and reproduce it to the team
Education
Bachelor of Computer Applications -
MS University
01.2010
Bachelor of Science in Computer Science -
Madras University
01.2008
Skills
- Information Security Policies
- Data Center Operations
- Cloud Computing Expertise
- Change Management Techniques
- Server Hardware Configuration
- Disaster Recovery Planning
- Cybersecurity best practices
- Virtualization Technologies
Certification
Azure Administrator Associate AZ-104
Identity and Access Administrator Associate SC-300
Timeline
Infrastructure Analyst
Nexroar Services Sdn Bhd
03.2022 - Current
Senior Systems Analyst
Nexroar Services Sdn Bhd
10.2018 - 10.2021
Network Admin (Lead Analyst)
Sutherland Global Services
02.2012 - 09.2018
Senior Analyst
UST Global Ltd
08.2010 - 02.2012
Technical Consultant
Sutherland Global Services
01.2009 - 08.2010
Bachelor of Computer Applications -
MS University
Bachelor of Science in Computer Science -
Madras University
Azure Administrator Associate AZ-104
Identity and Access Administrator Associate SC-300
Similar Profiles
Juan Miguel De GuzmanJuan Miguel De Guzman
IT Services Team Leader - APAC at Acora UK Ltd.,| NexRoar Services Sdn BhdIT Services Team Leader - APAC at Acora UK Ltd.,| NexRoar Services Sdn Bhd
Uthayashanti SelvanUthayashanti Selvan
Purchasing Cum Admin Executive at S.M.A.R.T Parts & Services Sdn Bhd (Smartech International Sdn Bhd)Purchasing Cum Admin Executive at S.M.A.R.T Parts & Services Sdn Bhd (Smartech International Sdn Bhd)
Gunasilan KesavanGunasilan Kesavan
Senior Executive, Mobility (Human Resource) at UBASE Asia Sdn Bhd (formerly known as Globee Services Sdn Bhd)Senior Executive, Mobility (Human Resource) at UBASE Asia Sdn Bhd (formerly known as Globee Services Sdn Bhd)