Bhanupriya Selvam
Summary
Enterprise Business Analytics Graduate from NUS with 6 years of experience in IT and consultancy, executing data driven solutions to increase efficiency and accuracy and delivering valuable insights via data analytics.
Adept at analyzing and interpreting large data, developing new predictive models, data management tasks and discovering and
measuring KPIs via data visualization.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Keppel Enterprise Service Ltd
03.2022 - Current
- Business Intelligence Lead for Keppel Retail project. Successfully designed and developed the PowerBI KPI dashboard which provides a 360 view of Keppel Retail mall operations.
- Conducting User Experience Workshops with all stakeholders to gather requirements for dashboard design
- Conducting discovery workshops and extensive market research to identify potential data sources and creating data acquisition strategy for new projects.
- Co-conducted use case discovery sessions with BUs for
- Keppel's Data Exchange Platform project, which incudes creating a cloud strategy and identifying potential tools and solutions for different project aspects.
- Major contributor for Digital Transformation Project which aims at Building an enterprise data eXchange (KDX) solution to enable data sharing across business units and functions & promote data driven decision making.
- Built automated processes into the Group Budget reporting workflow and organized various discovery workshops with various BUs to propose to link up data platforms whenever and wherever possible.
Data Scientist
Surbana Jurong Private Limited, SG
02.2020 - 02.2022
- Built end-to-end completely automated Email tracking system which tracks and extracts emails sent by residents to town councils. Various ML algorithms are then run on these extracted emails like predicting category and sub-category of emails, address extraction and email summarization. This data is then further analyzed and interpreted via PowerBI KPI dashboard.
- Created interactive dashboard, to showcase the performance of town councils and to provide high level
managerial take-aways for town council management to focus on "Hot Potato" issues raised by residents. - Built machine learning to solve the problem of inconsistent classification of feedback, by objectively classifying
feedback. More about this at : https://surbanajurong-smartcity.medium.com/surbana-technologies-deploys-ai-via-natural-language-processing-nlp-to-improve-productivity-in-dfd710bfe91e - Text mining and sentiment analysis on Singapore resident's feedback data.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
Technical and Business Operations - Data Analyst
Amdocs
10.2016 - 07.2018
- Worked for 2 of the major projects in Amdocs- US Cellular & Comcast, with end to end knowledge on Telecom Billing cycle and post billing technical issues
- Data interpretation of large telecom data sets & provided strategic automation solutions to the company which reduced customer handling time by 20%
- Data visualizations to aid in data interpretations for building a better business model.
- Update and manage database to help resolve technical issues related to customer bills (postpaid bills)
- Prepare and review operational reports & dashboards post implementation of projects, for leading telecom service providers like Comcast and US Cellular for risk analysis
- Built relationships and influenced and motivated employees to drive operational improvements.
- Collaborated with stakeholders to define project objectives and criteria.
Data Analyst
Cognizant Technologies Solutions
09.2015 - 09.2016
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
- Participated in requirements meetings to understand business needs.
Education
Masters of Technology - Enterprise Business Analytics
National University of Singapore
Singapore05.2020
Post Graduate Program - Business Analytics and Business Intelligence
Great Lakes Institute of Mgmnt
India06.2019
Bachelor of Technology - Electronics & Communication Engineering
SRM University
India05.2015
Skills
- Customer Analytics
- Machine Learning , NLP
- Data Interpretation
- Python
- Advanced Excel
- Power BI, Tableau and Power Query
- SQL, Azure, Snowflake
- Stakeholder Management
- Customer Value Train & Business Process Mapping
- Critical Thinking
- Business Intelligence Analysis
- Dashboard Creation & Technical Design Documentation
- Data and Analytics
- Business Requirements Gathering
Achievements
- "Certificate Of Excellence" during the training period in Cognizant Technology Solutions.
- Consecutive "Employee of the Month" for 3 months in Amdocs.
- "Best Kaizen Idea" for proposing the idea to automate prevalent incident handling without any manual intervention, in Amdocs.
- "Certificate of Appreciation" for automating 3 workflows, using an automation tool developed by Amdocs,
which in turn reduced the Customer Handling Time (CHT) and manual error. - Published a 'Medium' article on Text Classification Algorithm using NLP :
https://surbanajurong-smartcity.medium.com/surbana-technologies-deploys-ai-via-natural-language-processing-nlp-to-improve-productivity-in-dfd710bfe91e
Timeline
Assistant Manager
Keppel Enterprise Service Ltd
03.2022 - Current
Data Scientist
Surbana Jurong Private Limited, SG
02.2020 - 02.2022
Technical and Business Operations - Data Analyst
Amdocs
10.2016 - 07.2018
Data Analyst
Cognizant Technologies Solutions
09.2015 - 09.2016
Masters of Technology - Enterprise Business Analytics
National University of Singapore
Post Graduate Program - Business Analytics and Business Intelligence
Great Lakes Institute of Mgmnt
Bachelor of Technology - Electronics & Communication Engineering
SRM University
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