Beverly Cheng
Summary
Sales and Service always excites me.
To secure a Beauty Consultant position where I can leverage my proven ability to build client relationships and exceed sales targets by providing tailored solutions and exceptional service.
Delivered Top-Tier customer support in a fast-paced, multicultural environment
Emphasize the importance of a friendly, calm, and professional demeanor, especially when dealing with challenging situations.
Overview
13
13
years of professional experience
Work History
SHOPEE SELLER (Purchasing Agent)
SELF-EMPLOYEED
05.2017 - 12.2020
- Built and managed a successful Shopee storefront, consistently achieving top-tier sales performance in pastry, instant noodle, snack and souvenirs.
- Maintained a 5-Star seller rating through excellent customer service, fast response times, and reliable order fulfillment.
- Achieved sales growth by optimizing product listings, leveraging Shopee Ads, and running targeted promotions.
- Handled end-to-end operations: sourcing product, pricing strategy, customer inquiries, and post-sales support to enhance the customer experience.
- Recognized as a Preferred Seller reflecting high order volume, low cancellation rate, and strong buyer satisfaction.
Virtual Customer Support Specialist
SELLBYTEL SERVICES MALAYSIA Sdn. Bhd
11.2015 - 12.2016
- Provided expert support for Google Play Store apps, hardware issues, and high-risk account concerns, including account hijack, payment fraud, and troubleshooting.
- Known for excellent communication skills, empathy, and professionalism across diverse customer profiles and technical challenges.
- Prioritized and addressed customer needs efficiently, exploring tailored solutions and escalating critical cases with sound judgment.
- Recognized as CSAT Award-1st Runner-Up, honoring outstanding phone support performance and consistently high customer satisfaction scores.
Customer Service Ground Handling Agent
SATS Ltd.
09.2011 - 02.2014
- Trained more than 25 new hires in two years.
- Mentor trainees on how to interact with a diverse range of passengers, handle difficult situations and provide excellent service.
- Create a supportive environment where the trainee feels comfortable learning and making mistakes.
- Constantly remind trainees that the ultimate goal is to provide a positive and efficient experience for every passenger.
Porcelain Retail Sales Executive
FRANZ Collection Inc.
07.2007 - 11.2010
- Guide customers through the sales process, process transactions accurately and follow up on leads.
- Educating clients on craftsmanship and design, and building client relationships for repeat business.
- Creating themed displays for holidays or events can attract customers and encourage impulse buys.
- Selected by HR for advancement to a flagship retail location, recognizing top-tier sales results and reflected their confidence in my ability to handle high-value clientele and drive results in a more competitive environment.
Education
Bachelor of Foreign Language & Literature -
SHOUFU UNIVERSITY
TAINAN01.2005
Skills
- Google Play-Best Phone CSAT (Customer Satisfaction Score) 1st Runner up
- Google Play-Successfully completed the Case 20 Master Early Adopter Training Course in APAC
- Selected as the first Taiwanese mentor by the airline's line trainer, guided 25 mentees during On-Job-Training
- Exceeded monthly retail sales target of TWD 25 million, achieving over TWD 3 million (≈SGD 125,500) through strategic upselling and client engagement
Timeline
SHOPEE SELLER (Purchasing Agent)
SELF-EMPLOYEED
05.2017 - 12.2020
Virtual Customer Support Specialist
SELLBYTEL SERVICES MALAYSIA Sdn. Bhd
11.2015 - 12.2016
Customer Service Ground Handling Agent
SATS Ltd.
09.2011 - 02.2014
Porcelain Retail Sales Executive
FRANZ Collection Inc.
07.2007 - 11.2010
Bachelor of Foreign Language & Literature -
SHOUFU UNIVERSITY
Skills & Strengths
- Sales Strategy & Upselling
- Team Mentorship & Training
- Passion for Beauty & Wellness
- Client Relationship Management
- Service-Oriented & Self-Motivation
- Complaint Resolution & Soft Skills