BERRYRYAN DEAN BAUKUM
Petaling Jaya
Overview
6
6
years of professional experience
Work History
Customer Service Executive
Scicom (MSC) Berhad
Malaysia
01.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Implemented new protocols to optimize team performance and deliver consistent results.
Service Supervisor
K-Experience By Kyochon
Malaysia
11.2021 - 12.2022
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
Service Crew Member
Kyochon 1991 @ SS2
Malaysia
12.2020 - 11.2021
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and organized work environment for improved customer experiences.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Collaborated with team members to meet high standards of service during peak hours.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
Junior Electrical Installation
Coolcare (M) SDN BHD
Malaysia
01.2019 - 11.2020
- Enhanced electrical system reliability by performing routine maintenance and inspections on various equipment.
- Reduced downtime for clients by troubleshooting and repairing faulty electrical installations promptly and efficiently.
- Collaborated with a team to successfully complete large-scale installation projects within strict deadlines.
- Improved safety standards by identifying potential hazards and implementing corrective measures during installation processes.
Service Crew
Pasta Zanmai SDN BHD
Malaysia
01.2018 - 12.2019
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and organized work environment for improved customer experiences.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Collaborated with team members to meet high standards of service during peak hours.
Education
SKM - Electrical Engineering
Keningau Vocational Collage
Sabah , Malaysia01.2018
Skills
- Payment Management
- Customer Needs Assessment
- Account Management
- Issue Escalation
Languages
Malay
Bilingual or Proficient (C2)
English
Advanced (C1)
Dusun
Upper intermediate (B2)
Timeline
Customer Service Executive
Scicom (MSC) Berhad
01.2023 - 12.2023
Service Supervisor
K-Experience By Kyochon
11.2021 - 12.2022
Service Crew Member
Kyochon 1991 @ SS2
12.2020 - 11.2021
Junior Electrical Installation
Coolcare (M) SDN BHD
01.2019 - 11.2020
Service Crew
Pasta Zanmai SDN BHD
01.2018 - 12.2019
SKM - Electrical Engineering
Keningau Vocational Collage