Bernie M Espero

Seasoned hospitality leader with over 20 years of luxury hotel experience across Food & Beverage, Rooms Division, and VIP Services. Proven track record in pre-opening operations, service excellence, team development, and operational optimization. Recognized by Singapore Tourism Board and international hospitality brands for consistently delivering exceptional guest experiences and high performing teams.

• 14 years of management experience in Food & Beverage
• 3 pre-opening of hotels
• 1 pre-opening of restaurant & bar
• Butler & VIP Services
• Certified Six Sigma (OpEx Project)
• Certified Train The Trainer (HRDF)

• Raffles Singapore: Excellent Service Award 2022 & 2023 by Singapore Tourism Board
• Novotel & Mercure on Stevens: Winestone listed in Singapore’s Top Restaurants 2018/2019 by Wine & Dine Magazine
• The Westin Singapore: Best Team Award Year 2016
• Le Meridien, Kota Kinabalu: Highest GEI In-Stay Score Year 2015 at 8.52% Highest mark on Safety Food Hygiene Audit 2015 (SFHA) at 97%
• Sheraton Macao, Cotai Central: F&B Guest Experience Index Champion, Certified Six Sigma Champion (OpEx – Grey Belt) Certified Train The Trainer (TTT) by Starwood Hotels Worldwide Five Star Restaurant Award by MGTO Macau 2014 & 2015
• LeVeL33 Pte Ltd: in March 2011, I was featured on Epicure Singapore Magazine, highlighting on service in a newly open Skydining Restaurant, Bar & Lounge. Handled high-profile clients’ events such as MM Lee Kuan Yew, John Howard (Former Prime Minister of Australia), other Singapore ministers and celebrities, and Middle Eastern and eastern-european royalty. Received numerous service appreciation feedback from customers and clients
• The St. Regis Singapore: on 5 December 2007, I was featured at The Straits Times (Singapore’s Newspaper), was featured on front page, and Life section a write-up on Butler Service 31 March 2009 – New Straits Times (Malaysia Newspaper), was featured on Travel & Leisure section for a write-up on Butler service Champion on bath ritual project – signature Butler Service Perfect attendance of year 2008 and 2009 Numerous service appreciation feedback from guest.
• Shangri-La Hotel Singapore: Awarded Premier Club in Customer Delight Program Awarded Customer Delight Team Nominees for the Best Tourism Host by Singapore Tourism Board, Year 2006
• Sheraton Imperial, Kuala Lumpur Malaysia 5 Years’ Service Loyalty Award 2005 Personal Butler to Hollywood Star Mr. Jackie Chan (Force of Nature) Personal Butler of Russian President H.E Vladimir Putin (ASEAN Summit 2005) Personal Butler to President of Iran, Mahmoud Ahmadinejad (Organization of Islamic Countries) Personal Butler to Tanzania Prime Minister (Non-Alignment Movement) Perfect Attendance for year 2001, 2002, 2003 and 2004 Champion SPG Redemption Award 2004 Employee of the Month, August 2004 Featured on hotel’s collaterals and hotel internet site 2003 & 2004 Participate in video filming for ‘Starwood Cares’ training program worldwide Received numerous certificates on guest service excellence