Robotic Process Automation (UiPath)
Bernice Wong
Senior Pharmacy Technician
Singapore
Work Preference
Summary
Pharmacy Professional specializing in medication management and patient interaction. Achieved optimal results through collaboration and adaptability in high-demand settings, ensuring reliability and compliance. Emphasized continuous improvement by leveraging emerging technologies to enhance productivity and solve complex problems.
Overview
4
4
Languages
5
5
Certifications
8
8
years of professional experience
Work History
Senior Pharmacy Technician
KK Women's And Children's Hospital
06.2022 - Current
- Supervised medication preparation and dispensing processes, ensuring compliance with hospital protocols.
- Trained and mentored junior pharmacy technicians on best practices and medication management.
- Collaborated with healthcare teams to optimize patient medication therapies and outcomes.
- Conducted regular inventory assessments, managing stock levels for essential medications and supplies.
- Implemented process improvements that enhanced workflow efficiency in pharmacy operations (in charge of Robotic Process Automation).
- Assisted in managing pharmacy software systems, enhancing data integrity and reporting capabilities.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
- Increased patient convenience by efficiently managing the online prescription refill system, reducing wait times for pickups.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep the pharmacy efficient.
- Managed opening and closing duties for the pharmacy.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Quality Control Lab Technician
Vitablend Asia Pacific
09.2020 - 03.2021
- I was having a 20 weeks internship with Vitablend and was given
an opportunity to continue work there as a temporary staff untill my next semester start. - New Product Development department, I produce new premixes for customer to evaluate, create material safety data sheet (MSDS), carry out solubility test and pH test for samples.
- Quality Control department, I assaret chemist to prepare chemicals that is required to run the HPLC testing, analyze the powder tesng using FTIR, inventory check, perform loss on drying test for raw material, appearance test and filtration test.
- Conducted routine quality control tests on raw materials and finished products to ensure compliance with specifications.
- Assisted in maintaining laboratory equipment, ensuring optimal performance and adherence to safety protocols.
- Documented test results accurately, contributing to the maintenance of quality assurance records and reports.
- Collaborated with team members to identify and resolve product discrepancies during testing processes.
- Enhanced product quality by conducting thorough lab tests and analyses on raw materials and finished products.
- Increased accuracy of test results by calibrating instruments on a regular basis and following strict maintenance schedules.
- Assisted management in achieving ISO certification through meticulous documentation of quality control processes and results.
- Ensured timely completion of required testing through effective time management strategies, prioritizing tasks based on deadlines and urgency levels.
- Provided comprehensive training for new intern during temporary staff period, ensuring proper understanding of standard operating procedures and best practices.
- Minimized risks associated with product recalls by diligently monitoring quality indicators throughout the entire production process.
- Performed technical and quality systems audits of laboratory.
- Inspected items and compared against standards to meet regulatory requirements.
- Reported problems and concerns to management.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Reviewed production processes and identified potential quality issues.
- Performed routine maintenance and calibration on testing equipment.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Conducted investigations into questionable test results.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
Admin Assistant
YJ International PTE LTD
03.2018 - 04.2018
- This is a part-time job before school starts
- Migrated data from MYOB to Globe-3 ERP Software, facilitating transition to updated systems.
- Have a touch on ERP system and perform data entry into the
system. - Coordinated schedules and meetings for executive team to enhance efficiency and communication.
- Enhanced document organization by maintaining files and archiving outdated records to ensure efficient retrieval.
- Managed filing system and performed data entry, ensuring organized and accessible records.
- Coordinated schedules and meetings for executive team, improving communication and workflow.
- Have a touch on ERP system and perform data entry into thesystem.
- Migrate from old software (MYOB) to new software (Globe-3 ERP Software)
- This is a part-time job before school start
Education
Master in Biotechnology And Bioinformatics - Biotechnology And Bioinformatics
La Trobe University
Singapore 04.2001 -
Bachelor of Microbioloby And Pharmaceutical Scienc - Microbiology
La Trobe University
Singapore 04.2001 -
Diploma in Pharmaceutical Science - Pharmaceutical Sciences
Republic Polytechnic
Singapore 04.2001 -
Skills
Pharmaceutical inventory management
Medication preparation
Medication inventory management
Drug therapy evaluation
Drug utilization review
Patient communication
Regulatory compliance
Patient confidentiality
Records management
UiPath automation expertise
Analytical problem-solving
Efficient data management
Time management
Attention to detail
Critical thinking
Active listening
Efficient data management
Software
Microsoft Excel
Certification
Foundation AI eLearning
Timeline
Foundation AI eLearning
05-2026
Foundation TeamGrace
01-2026
Robotic Process Automation (UiPath)
07-2025
Data and Cybersecurity Awareness Course
10-2024
Excel Course
01-2024
Senior Pharmacy Technician
KK Women's And Children's Hospital
06.2022 - Current
Quality Control Lab Technician
Vitablend Asia Pacific
09.2020 - 03.2021
Admin Assistant
YJ International PTE LTD
03.2018 - 04.2018
Master in Biotechnology And Bioinformatics - Biotechnology And Bioinformatics
La Trobe University
04.2001 -
Bachelor of Microbioloby And Pharmaceutical Scienc - Microbiology
La Trobe University
04.2001 -
Diploma in Pharmaceutical Science - Pharmaceutical Sciences
Republic Polytechnic
04.2001 -