Bernice Lim
Summary
A results-driven supply chain professional with a proven track record in strategic planning, project management, and cross-functional collaboration within the Asia Pacific region. Experienced in leading ERP system transformations, optimizing supply chain processes, and driving operational efficiencies in complex global environments. Expertise in managing medical devices, consumer (FMCG), chemical and electronic products ensuring alignment with regulatory compliance and business goals. Professional with significant experience in overseeing deployment projects, ensuring seamless integration and functionality. Skilled in strategic planning, risk management, and resource allocation. Strong focus on team collaboration and delivering impactful results. Known for flexibility in adapting to changing needs and maintaining high standards. Proficient in project management, stakeholder communication, and process optimization.
Overview
17
17
years of professional experience
Work History
Supply Chain Deployment Manager
3M Innovation Singapore Pte Ltd
08.2022 - 12.2023
- Managing global strategic projects (ERP project management) of supply chain management for end-to-end process on order fulfilment, production, supply, demand planning and logistic (transport & warehouse management) with global & local resources
- Led ERP transformations across ASIA: Singapore, Malaysia, Vietnam, Thailand, and Korea, completing the transition within a single phase and ensuring business readiness within 12 months
- Coordinated with local and corporate/global resources from logistics, manufacturing and planning to drive manufacturing readiness for ERP deployment in line with corporate cost saving with no additional need for contingent worker
- Managed time & resources allocated from local team on regular meeting basis to address process change and drove change management to local operational team
- Standardized processes & best practices for Business group and achieved regulatory alignment on operation/country requirement to ERP deployment process
- Completed Master Planning data cleansing ahead of schedule, optimized data for deployment
- Ensured the operation processes are stabilised with the new system launched
- Facilitated resolution on processes and critical issues, ensuring adherence to project timelines and milestones
- Managed cross-functional teams to coordinate software deployments, resulting in more efficient and timely project completion.
- Conducted regular reviews of deployment processes and tools to identify areas for optimization or enhancement, driving continuous improvement initiatives across the team.
- Optimized deployment processes by streamlining workflows and reducing downtime during system updates.
- Established standardized procedures for tracking and reporting on deployment status, providing greater transparency for stakeholders throughout the organization.
- Mentored junior team members in best practices for effective deployment management, fostering a culture of continuous improvement within the department.
- Improved overall deployment success rate with thorough pre-release testing and validation procedures.
- Collaborated closely with development teams to ensure seamless integration of new features into existing systems, minimizing disruption to users during rollouts.
- Managed vendor relationships throughout the deployment process, ensuring timely delivery of essential services and products while maintaining strict quality control measures.
- Developed comprehensive post-deployment analysis tools, increasing visibility into the performance of new system features and functionality.
- Coordinated communication efforts between all affected parties during complex deployments, ensuring clear expectations were set and met at every stage of the process.
- Developed training materials for end-users following major system updates, facilitating smooth adoption of new features and minimizing user frustration during transition periods.
- Enhanced user experience by proactively identifying potential issues and deploying targeted fixes before they could negatively impact system stability or end users.
- Implemented successful deployment strategies for large-scale software releases, ensuring smooth transitions across departments.
- Evaluated emerging trends in deployment management techniques, proactively adapting team strategies to stay ahead of the curve and maintain a competitive advantage in an ever-evolving industry landscape.
- Spearheaded efforts to automate repetitive tasks in the deployment process, freeing up valuable time for team members to focus on higher-value activities.
- Played a critical role in achieving company-wide compliance with industry standards and regulatory requirements by ensuring all deployments adhered to established policies and procedures.
- Oversaw risk mitigation strategies during high-stakes deployments, minimizing potential negative impacts on mission-critical systems and end users alike.
- Served as a subject matter expert on deployment best practices, providing guidance and support to colleagues across the organization as needed.
- Championed adoption of Agile methodologies within the department, resulting in faster response times to changing business needs and increased efficiency in managing deployments.
- Implemented and maintained technology and software budget.
- Managed life cycle replacement of hardware and software.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Coordinated secure system access of users to various department systems and platforms.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw development and implementation of improvements to support network operations.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
Asia Production Planning Manager
3M Innovation Singapore Pte Ltd
01.2021 - 07.2022
- Managed ANZ, India, Korea & SEA regions (10 countries) for all planning activities in regional manufacturing sites under the Asia Center of Excellence (ACOE) concept for service and cost efficiency
- Streamlined and improved planning process of various supply chain activities on day-to-day demand & supply operation, material availability, capacity and regional inventory planning
- Contributed and managed on new product development in global context (NPI -machinery or technology transfer - new line set up, scale-up, experimental run, product promotion and phase-in/out)
- Led Sales and Operations planning process (S& OP) and contributed to decision-making activities with business group to align to supply chain metric on inventory amount and customer service level targets
- Secured high service levels with internal production team and inter-company and external vendors on raw materials or semi-finishes from subcontract vendors and packaging materials
- Implemented scheduled maintenance, retooling production status sheets and driving [Number] tasks to achieve scheduling effectiveness.
- Ensured timely completion of projects by monitoring progress and adjusting plans as needed to meet deadlines.
- Collaborated with cross-functional teams to align production goals with overall business objectives and customer demands.
- Coordinated with logistics teams for timely distribution of finished goods minimizing transportation costs and maximizing customer satisfaction.
- Optimized resource utilization by closely monitoring equipment usage rates, maintenance schedules, and personnel assignments.
- Cultivated a culture of continuous improvement through employee training programs and performance evaluations focused on results-driven metrics.
- Enhanced communication between departments by establishing regular meetings, reporting systems, and information sharing protocols.
- Reduced lead times for product deliveries through effective scheduling and resource allocation adjustments.
- Increased production efficiency by streamlining planning processes and implementing data-driven decision-making tools.
- Improved inventory management practices, resulting in reduced waste and optimized stock levels.
- Developed strong relationships with suppliers, negotiating favorable terms and securing reliable supply chains.
- Facilitated collaboration among engineering, sales, marketing, procurement teams for smooth product launches meeting target dates.
- Analyzed market trends and sales forecasts to create accurate short-and long-term production plans for multiple product lines.
- Evaluated new technologies to identify opportunities for cost savings or productivity enhancements within the planning process.
- Conducted thorough capacity analyses determining optimal levels of staffing, equipment, and materials ensuring the ability to meet fluctuating demand.
- Managed a team of planners, providing guidance, mentoring, and support to ensure their professional development and success in meeting departmental goals.
- Established robust risk management procedures proactively addressing potential disruptions in the supply chain minimizing impact on production.
- Worked closely with operations leaders to implement lean manufacturing principles throughout the facility leading to increased efficiency.
- Implemented process improvements that increased overall manufacturing capacity without sacrificing quality or safety standards.
- Led successful demand planning initiatives that improved forecast accuracy while reducing stockouts and excess inventory levels.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Evaluated employee performance and provided feedback and training as needed.
- Enforced health and safety protocols to promote safe working environment.
- Coordinated with other departments to align production with customer requirements.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Analyzed production data and prepared reports for senior management.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Scrutinized production output and identified areas for improvement.
- Implemented quality control system to review products against technical specifications and corporate standards.
- Utilized data analysis tools to identify and resolve production issues.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Trained in and implemented emergency response procedures to protect team members and property.
- Devised and administered cost control initiatives saving $[Amount].
- Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
- Operated specialized equipment, gauges and instruments to track and assess gas levels.
- Checked meters and interpreted readings to assess functionality of gas retrieval systems.
Regional Supply Planning Manager
3M Innovation Singapore Pte Ltd
06.2018 - 12.2020
- Managed Singapore, Thailand, Malaysia and Vietnam for all planning activities on imports trading (business coverages consumer (FMCG), industrial, automotive, chemical, electronic, healthcare, medical products -GDPMDS regulated) at regional distribution centres (RDC) and local warehouses
- Attained high customer service level with inventory to optimize business results
- Managed unplanned surges in demand, led task force and cross-functional team to improve on deliveries attainment in manufacturing sites for critical/key customer centric group
- Developed supply chain solutions to resolve and improve support for current and future customer/business needs on inventory
- Coordinated closely with operations teams to ensure seamless integration between project planning stages and actual implementation activities.
- Evaluated project performance, identifying areas for improvement and implementing necessary changes.
- Mentored and supported [Number] [Type] department employees to create strong workplace culture.
- Improved project efficiency by streamlining planning processes and implementing effective communication strategies.
- Created new methodologies to improve planning process and results.
- Presented regular progress updates to senior leadership, highlighting successes as well as challenges encountered during project execution phases.
- Collaborated with cross-functional teams to ensure projects aligned with company goals and objectives.
- Championed continuous improvement initiatives within the planning department, identifying opportunities for enhanced performance outcomes.
- Assessed and forecasted brand sales projections.
- Facilitated strong relationships with clients, addressing concerns promptly and effectively managing expectations.
- Enhanced company reputation by delivering high-quality projects on time and within budget constraints.
- Reduced costs through efficient resource allocation and strategic negotiations with suppliers.
- Increased team productivity with regular progress monitoring and providing constructive feedback.
- Mentored junior staff members, enhancing their planning skills and fostering a collaborative work environment.
- Developed comprehensive project plans for successful execution, meeting deadlines and budget requirements.
- Planned resources, conducted costing activities, and managed bid and proposal phases.
- Established standardized reporting systems to provide clear visibility into project status for key stakeholders.
- Conducted thorough market research to inform strategic planning decisions and drive company growth initiatives.
- Streamlined workflow processes, reducing redundancies and increasing overall efficiency in the planning department.
- Monitored processes and procedures, making sure company met compliance regulations.
- Developed merchandise plan aligned with goals and strategies.
- Evaluated brand licensing trends to create forecasting models.
- Optimized scheduling procedures for improved resource utilization, resulting in increased cost savings for the company.
- Oversaw multiple projects simultaneously, prioritizing tasks to achieve optimal results for each assignment.
- Generated and analyzed POS reports to review sales by location and time for future planning.
- Oversaw inventory replenishment strategies and processes for programs.
- Checked and controlled inventory levels to identify risks and opportunities.
- Verified overall customer plans to achieve sales and operations objectives.
- Oversaw training and onboarding process for all newly hired employees within [Name of Department].
- Maintained detailed records of project milestones, ensuring accurate reporting to stakeholders.
- Assisted with internal financial planning, analysis and budgeting.
- Managed vendor relationships effectively by negotiating favorable contract terms while maintaining focus on long-term partnerships that supported organizational success.
- Devised sales plans and inventory plans for customers by product.
- Implemented risk management strategies to minimize potential issues and maintain project momentum.
- Monitored activities for adherence to vital milestones and deliverables.
- Worked closely with project managers to create project work scopes and schedules.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Production Planning Lead
3M Innovation Singapore Pte Ltd
05.2013 - 05.2018
- Led production and demand planning for healthcare/ medical & automotive businesses at Singapore Tuas manufacturing site
- Prepared and modified production plans for product lines and met forecasted targets and inventories level for regional customer fulfilment during Singapore haze crisis in 2014 to 2015 and pandemic situation in 2019 to 2020
- Participated & Led new product development (NPI -machinery or technology transfer - new line set up, scale-up, experimental run, product promotion and phase-in)
- Represented supply chain for management projects to develop and implement supply chain improvement
- Maintained detailed records of all aspects of production planning activities to facilitate accurate reporting and informed decisionmaking.
- Coordinated efforts between multiple facilities or sites for complex projects requiring coordinated resources or logistics management.
- Improved production efficiency by streamlining processes and implementing innovative planning strategies.
- Conducted regular capacity reviews to adjust staffing levels as needed, maintaining optimal productivity while minimizing labor costs.
- Collaborated closely with engineering teams on product development projects from concept through final production release.
- Championed lean manufacturing principles throughout the organization, promoting a culture of operational excellence and waste reduction.
- Reduced lead times by carefully balancing customer orders with available capacity, resulting in higher customer satisfaction rates.
- Evaluated vendor performance to identify areas of improvement, ultimately strengthening supply chain relationships.
- Established clear communication channels with suppliers, ensuring timely delivery of materials for uninterrupted production.
- Developed comprehensive training programs for staff members, improving overall team performance and skills.
- Negotiated contracts with suppliers that resulted in cost savings without compromising quality or delivery timelines.
- Analyzed production data to identify trends and potential bottlenecks, developing proactive solutions to maintain optimal output levels.
- Managed cross-functional teams to ensure seamless coordination between sales, purchasing, and manufacturing departments during product launches or discontinuations.
- Assessed risks associated with changes in market conditions or customer demands, proactively adjusting plans as needed to minimize disruptions.
- Played an instrumental role in the successful launch of new product lines, ensuring sufficient production capacity and timely delivery to market.
- Enhanced collaboration between departments for better resource allocation and smoother workflow.
- Consistently met or exceeded established performance metrics, demonstrating a strong commitment to organizational success and continuous improvement.
- Implemented scheduled maintenance, retooling production status sheets and driving [Number] tasks to achieve scheduling effectiveness.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Created and implemented tracking systems to monitor progress and meet deadlines.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Devised and implemented efficient processes for production tracking and inventory control.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings in [Type] meetings.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
Program Manager
PCI Limited
04.2011 - 11.2012
- Serviced US and UK customer groups of annual US$25M worth of contract on industrial and commercial products
- Led team to focus on customer centric service to attain deliveries results
Senior Program Administrator
Sanmina-SCI System Ltd
03.2010 - 03.2011
- Handled Supply Chain projects of military products/devices of annual US$20M for the market of US and UK customers
- Served as contract manufacturer to customer based in US & UK on military /regulatory products
Project Management Executive
Cyrus Technology (S) Pte Ltd
03.2007 - 02.2010
- Managed plastic related products for clients such as Motorola Inc and Nokia in various regions (Singapore, China, US, Korea and Brazil)
- Served as contract manufacturer to customer of electronic devices
Education
Bachelor of Science - Mathematics (Statistics), Computational Finance
National University of Singapore
01.2000
Skills
- Strategic Planning & Execution
- Team Engagement & Leadership
- Problem Solving
- Decision-Making
- Cross-Functional Collaboration
- Research & Analysis
- Regulatory Compliance & Process Optimization
- Attention to Detail
Timeline
Supply Chain Deployment Manager
3M Innovation Singapore Pte Ltd
08.2022 - 12.2023
Asia Production Planning Manager
3M Innovation Singapore Pte Ltd
01.2021 - 07.2022
Regional Supply Planning Manager
3M Innovation Singapore Pte Ltd
06.2018 - 12.2020
Production Planning Lead
3M Innovation Singapore Pte Ltd
05.2013 - 05.2018
Program Manager
PCI Limited
04.2011 - 11.2012
Senior Program Administrator
Sanmina-SCI System Ltd
03.2010 - 03.2011
Project Management Executive
Cyrus Technology (S) Pte Ltd
03.2007 - 02.2010
Bachelor of Science - Mathematics (Statistics), Computational Finance
National University of Singapore
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