Bernice Yap
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Muji
06.2023 - 06.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed cash register after end of shift to balance and record accurate transactions.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Trained and supervised new employees to use selling strategies and apply best practices.
Childcare Assistant Teacher
ROSYTH Child Care Centre
04.2023 - 05.2023
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.
Sales Associate
Sony
11.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Foundation In Business: Business And Management - Business And Management
Bellerbys College Brighten
United Kingdom 08.2021
N-Level -
Northbrooks Secondary School
Singapore 01.2020
Skills
- Customer Assistance
- Retail Sales
- Stocking and Receiving
- Stock replenishment
- Display Setup
- Fashion sense
- Friendly and Helpful
- Reliable and Responsible
Timeline
Retail Sales Associate
Muji
06.2023 - 06.2024
Childcare Assistant Teacher
ROSYTH Child Care Centre
04.2023 - 05.2023
Sales Associate
Sony
11.2019 - 12.2019
Foundation In Business: Business And Management - Business And Management
Bellerbys College Brighten
N-Level -
Northbrooks Secondary School
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