Bernice Chua
Jurong West
Summary
I look forward to finding a challenging job in a reputable organization which would allow me to put database and management skills to test. This will in turn benefit both the organization and I. To secure a position with a well established organization with advancement opportunities utilizing my skills in the field.
Overview
17
17
years of professional experience
Work History
Manager - Sales, Operations
Jenkar Freight Services (S) Pte Ltd
06.2021 - Current
- Operations: Responsible to oversee import, export and transhipment (air/sea) shipments. And, handling shipping documents such as Letter of credit (L/C), customs permit, B/L, certificate of origin etc. Managed marine insurance coverage and claims.
- Inventory Mgmt: Using WMS to oversee stock levels and verify the accuracy of the quantities and data. Conduct data analysis and resolve discrepancies related issues.
- Sales Marketing : Secure new accounts and maintaining existing accounts
- Customer Service: Build good rapport with customers and vendors to validate service levels. Maintain pro-active communication to clients' queries.
- Procurement: Source, negotiate and select vendors that meets company's quality, price and requirements.
- Accounts: Periodic review of accountings report such as AR/AP/P&L reports
- Process Improvement: Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Leadership - Managed a team of 3 and 20 overseas agents.
Sales Manager
Scan Shipping Pte Ltd
07.2019 - 05.2021
- Plan business strategies and execute the sales planning to maximize business growth
- Work closely with the internal teams to ensure customer satisfaction within company standards
- Prepare & Submit monthly sales analysis report with action plans to recover results
- Approach to new and existing customers and convert to sales
- Handles overseas representative to conduct joint sales visits
- Find and develop qualified leads (cold calling), convert them through the sales process into prospects and customers
- Support the review customer's freight requests and selection of appropriate carrier
- Gather and hand-over freight documents to support team
- Anticipate inbound and outbound shipments and proactively track shipments
- Monitor and confirm arrival/departure of freight to customer.
Sales Executive
a. Hartrodt Logistics Pte Ltd
01.2018 - 06.2019
- Plan business strategies and execute the sales planning to maximize business growth
- Work closely with the internal teams to ensure customer satisfaction within company standards
- Prepare & Submit monthly sales analysis report with action plans to recover results
- Approach to new and existing customers and convert to sales
- Handles overseas representative to conduct joint sales visits
- Find and develop qualified leads (cold calling), convert them through the sales process into prospects and customers
- Support the review customer's freight requests and selection of appropriate carrier
- Gather and hand-over freight documents to support team
- Anticipate inbound and outbound shipments and proactively track shipments
- Monitor and confirm arrival/departure of freight to customer.
Customer Service Manager
Jenkar Freight Services Pte Ltd
03.2015 - 12.2017
- Handle full set of import and export documentation such as permit declaration, certificate of origin, preparing bill of lading, invoicing and marine insurance
- Coordinate very closely with service providers such as freight forwarder and warehouse to ensure proper shipping arrangement, reducing operation costs by managing shipment frequency
- Responsible of alternative sourcing and support cost reduction by price negotiation
- Prepare and manage all necessary documents for L/C application
- Handling of Dangerous Goods– Classification and Application with Carrier
- Ensure efficient and timely replies to customers’ enquires and feedback
- Visit existing and potential clients / supplier to build up relationship and network
- Corresponding with overseas agent and offices
- Working with T/S tariffs and statics.
Senior Executive – Business Development
Beni Warehousing Pte Ltd
01.2010 - 02.2015
- Brands & Marketing - Redesign company logo, business card and company cooperate image
- Logistics - Import, Export and Transshipment Shipment Co-ordination
- FCL and LCL Clearance Procedure Co-ordination
- Compliance to Singapore Customs Rules and Regulation
- Recognition of Various Billing of Lading
- Dealing with Overseas Shipper, Consignee and Freight Forwarder
- Permit Declaration (Inward, Outward, Duty and GST, Exemption etc)
- Comparison of Rates on various freight charges
- Provide training to support team on operating WMS software and Trade net system
- Conducting stock and documentation audit
- Setting of SOPs for Administrative and Operational issues
- Reconciling and handles Invoices Discrepancies in a timely manner.
Admin Accounts Assistant Manager
Asia Pacific Wine Hub Private Limited
10.2008 - 12.2009
- Office Manager in charge, managing day to day administrative tasks, accounts receivable and logistics
- Setting up of Warehouse Management System (Boon Software) for wines and alcoholic beverages in a 3PL warehouse
- Logistics – Import, Export and Transshipment Shipment coordination which includes FCL and LCL clearance coordination
- Compliance to Singapore Customs Rules & Regulations
- Recognition of various billing of lading
- Permit declaration (Inward, Outward, Duty & GST, Tax Exemption etc)
- Rate comparison on various freight charges
- Provide training to staff on WMS and Trade Net system usage
- Conducting stock and documentation audits
- Establishing SOPs for administrative and operational effectiveness
- Inventory stock balance management for office supplies and cargo
- Consolidation and generation of monthly sales invoices
- Pricing and costing planning for warehouse services
- Verification of supplier invoices
- Reconciling invoicing disputes.
Logistic Executive
Pejandy Corporation Private Limited
03.2007 - 10.2008
- Purchasing - Manage RFQ, quotation comparison, negotiation, PO, DO, and Invoice. Issue PO for purchases initiated by superior. Coordinate closely with suppliers, freight forwarder, and operations regarding the ordering and shipment items.
- Logistics – Import, Export and Transshipment Shipment coordination which includes FCL and LCL clearance coordination
- Compliance to Singapore Customs Rules & Regulations.
- Recognition of various billing of lading, payment terms and INCO terms.
- Permit declaration (Inward, Outward, Duty & GST, Tax Exemption etc)
- Rate comparison on various freight charges.
Education
GCE 'N' Level -
Shuqun Secondary School
Higher Diploma - Supply Chain Management
Singapore Logistics Association (SLA)
01.2015
Diploma - Logistic Management
Singapore Logistics Association (SLA)
01.2013
Certificate - Import and Export Procedures
BMC Academy Private School
01.2008
Certificate - Complete Booking Keeping (Accounting)
BMC Academy Private School
01.2007
Skills
- Microsoft Office (MS words, excel and teams)
- TradeWeb System (Permit declaration)
- ACCPAC Software (Accounting)
- Warehouse Management System
- Customs Clearance Knowledge (Import, Export, Transhipment)
- Freight Management System
- Business Administration
- Customer Relationship Management
Accomplishments
- Supervised team of five staff members.
- Customer Follow-up - Ensured that customers were satisfied with company services by doing purchase follow-up calls.
- Save 10%-20% per year by creating improved vendor sourcing and negotiations procedures.
- More 10 years of experience in import and export shipping
Personality
Outspoken and articulate, I pride myself in being able to interact with all levels of the organization. Communication on both a personal and corporate level is essential to managing staff attrition, growth and service excellence. I am a cheerful personal with a proactive attitude towards work and am able to take criticism. This trait rubs off on my colleagues which in term helps create good working synergy and goes a long as this also creates a positive atmosphere of care and support at work. I have been though more than most women my age, these challenges have enabled me to understand and feel for people better. I enjoy my work and the company of my colleagues.
Additional Information
Additional information will be gladly furnished on request
Availability
05/01/24
Miscellaneous Skills
Possess Class 3A Driving License
Personal Information
- Salary: SGD 5500 / month
- Expected Salary: SGD 5500 / month
- Date of Birth: 10/13/84
- Gender: Female
- Nationality: Singaporean
- Marital Status: Married
Languages Written
English, Chinese
Timeline
Manager - Sales, Operations
Jenkar Freight Services (S) Pte Ltd
06.2021 - Current
Sales Manager
Scan Shipping Pte Ltd
07.2019 - 05.2021
Sales Executive
a. Hartrodt Logistics Pte Ltd
01.2018 - 06.2019
Customer Service Manager
Jenkar Freight Services Pte Ltd
03.2015 - 12.2017
Senior Executive – Business Development
Beni Warehousing Pte Ltd
01.2010 - 02.2015
Admin Accounts Assistant Manager
Asia Pacific Wine Hub Private Limited
10.2008 - 12.2009
Logistic Executive
Pejandy Corporation Private Limited
03.2007 - 10.2008
GCE 'N' Level -
Shuqun Secondary School
Higher Diploma - Supply Chain Management
Singapore Logistics Association (SLA)
Diploma - Logistic Management
Singapore Logistics Association (SLA)
Certificate - Import and Export Procedures
BMC Academy Private School
Certificate - Complete Booking Keeping (Accounting)
BMC Academy Private School
Similar Profiles
Fvgb SdfgbFvgb Sdfgb
D at SD at S
Sarmad KhanSarmad Khan
Security Consultant at SSecurity Consultant at S
Rajaneesh JosephRajaneesh Joseph
Trailer Driver at STrailer Driver at S
RHODERICA OLIVIA ATIENZA CAPARANGARHODERICA OLIVIA ATIENZA CAPARANGA
Escalation Manager at Tele-Centre Services Pte LtdEscalation Manager at Tele-Centre Services Pte Ltd
Kathy Oo Poh TinKathy Oo Poh Tin
Accounts Executive at Big-Foot Logistics Pte LtdAccounts Executive at Big-Foot Logistics Pte Ltd