Bernd Biermann
Chapter Lead / Scrum Master IT Operations Asia Region
Singapore
Summary
Experienced IT Operations Manager, specializing in leading high-performing and multi-cultural teams from detecting and analyzing of productions issues through the complete incident management cycle. Accustomed to managing diverse Teams to international Standards in fast-paced environments.
Overview
44
44
years of professional experience
1981
1981
years of post-secondary education
3
3
Languages
Work History
Head of IT Operations Asia Region (Chapter Lead)
COMMERZBANK AG
04.2008 - Current
- Managing a global multi National Operations Team (Off-shored to Singapore) of 47 Operators (UNIX, VMS, Windows, Network and EOD- Processing, using various Monitoring Tools (Mainly Tivoli and Netcool).
- Using HP Service-Manager for Incident and Change Management.
- Responsible for Operational Governance Topics.
- Running and Involvement in Operational Projects.
Head of IT Operations and Security Operation Center Asia Region
COMMERZBANK AG
06.2012 - 12.2014
- Forming and Managing an additional Team of 8 Security Analysts in a New Security Operation Center to an international standard, using various Monitoring Tools (Mainly Tivoli, Netcool and ArcSight).
ASSISTANT MANAGER
COMMERZBANK AG
08.2008 - 06.2009
- Supporting the Off-shored Operating
IT SYSTEM OPERATOR/SHIFT-SUPERVISOR
COMMERZBANK AG
10.1998 - 03.2008
- Specialized in Monitoring and Operating of VMS and UNIX Systems in a 24/7 rotation shift.
- 10/2002: promoted to Shift-Supervisor.
- 07/2005: 2 weeks Support and Training on Job for the operators in Singapore because of the Offshoring Project: European Data Center.
IT System Operator
UBS - UNION BANK OF SWITZERLAND
04.1993 - 09.1998
- System Operator at Union Bank of Switzerland in Frankfurt, working with Siemens BS2000/VMS/UNIX/ZAS-CCS/Wang-S.W.I.F.T/PCLAN Operating Systems.
Subcontractor
Entrepreneur
01.1992 - 03.1993
- Subcontractor for a Transport Company.
- Managing and delivering e.g. Safes or modules for trains.
IT SPECIALIST
Hoechst AG
10.1989 - 12.1991
- IT Specialist in the Department for Planning, Consulting and Coordination.
IT SYSTEM OPERATOR
Hoechst AG
01.1987 - 09.1989
- System Operator in a Test and Developmental Data Center working with VMS/Unisys/Philips Maestro Operating Systems.
IT Employee
Hoechst AG
09.1984 - 09.1985
- IT employee in a data center, handling print output, document, micro-fish and storage media administration.
Apprenticeship as an Office Administrator
Hoechst AG
08.1981 - 07.1984
- Worked in different Departments like: Sales, Procurement, Warehouse, Accounting and IT.
Education
High School Diploma -
STAUFFENSCHULE
Kelkheim, TSCertificate - undefined
Ludwig-Erhard-Schule
Skills
Operations Management
IT Security
ITIL
Interpersonal Skills
Team Player
Process Improvement
Basic Project-Management
Emotional intelligence leadership
Jira Fundamentals for agile Projects
Scrum Master
Team management
Customer focus
Coaching and mentoring
Innovation management
Accomplishments
- GSLC - GIAC Security Leader Certification, 10/2014
- ITILV3, 12/2009
- NICF - IT Governance for Senior Manager (National University Singapore)
- PSM1 Scrum Master Certificate by Scrum.org
- Scrum Master certified by Boris Gloger
Timeline
Head of IT Operations and Security Operation Center Asia Region
COMMERZBANK AG
06.2012 - 12.2014
ASSISTANT MANAGER
COMMERZBANK AG
08.2008 - 06.2009
Head of IT Operations Asia Region (Chapter Lead)
COMMERZBANK AG
04.2008 - Current
IT SYSTEM OPERATOR/SHIFT-SUPERVISOR
COMMERZBANK AG
10.1998 - 03.2008
IT System Operator
UBS - UNION BANK OF SWITZERLAND
04.1993 - 09.1998
Subcontractor
Entrepreneur
01.1992 - 03.1993
IT SPECIALIST
Hoechst AG
10.1989 - 12.1991
IT SYSTEM OPERATOR
Hoechst AG
01.1987 - 09.1989
IT Employee
Hoechst AG
09.1984 - 09.1985
Apprenticeship as an Office Administrator
Hoechst AG
08.1981 - 07.1984
Certificate - undefined
Ludwig-Erhard-Schule
High School Diploma -
STAUFFENSCHULE