Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative
Bernd Biermann

Bernd Biermann

Chapter Lead / Scrum Master IT Operations Asia Region
Singapore

Summary

Experienced IT Operations Manager, specializing in leading high-performing and multi-cultural teams from detecting and analyzing of productions issues through the complete incident management cycle. Accustomed to managing diverse Teams to international Standards in fast-paced environments.

Overview

44
44
years of professional experience
1981
1981
years of post-secondary education
3
3
Languages

Work History

Head of IT Operations Asia Region (Chapter Lead)

COMMERZBANK AG
04.2008 - Current
  • Managing a global multi National Operations Team (Off-shored to Singapore) of 47 Operators (UNIX, VMS, Windows, Network and EOD- Processing, using various Monitoring Tools (Mainly Tivoli and Netcool).
  • Using HP Service-Manager for Incident and Change Management.
  • Responsible for Operational Governance Topics.
  • Running and Involvement in Operational Projects.

Head of IT Operations and Security Operation Center Asia Region

COMMERZBANK AG
06.2012 - 12.2014
  • Forming and Managing an additional Team of 8 Security Analysts in a New Security Operation Center to an international standard, using various Monitoring Tools (Mainly Tivoli, Netcool and ArcSight).

ASSISTANT MANAGER

COMMERZBANK AG
08.2008 - 06.2009
  • Supporting the Off-shored Operating

IT SYSTEM OPERATOR/SHIFT-SUPERVISOR

COMMERZBANK AG
10.1998 - 03.2008
  • Specialized in Monitoring and Operating of VMS and UNIX Systems in a 24/7 rotation shift.
  • 10/2002: promoted to Shift-Supervisor.
  • 07/2005: 2 weeks Support and Training on Job for the operators in Singapore because of the Offshoring Project: European Data Center.

IT System Operator

UBS - UNION BANK OF SWITZERLAND
04.1993 - 09.1998
  • System Operator at Union Bank of Switzerland in Frankfurt, working with Siemens BS2000/VMS/UNIX/ZAS-CCS/Wang-S.W.I.F.T/PCLAN Operating Systems.

Subcontractor

Entrepreneur
01.1992 - 03.1993
  • Subcontractor for a Transport Company.
  • Managing and delivering e.g. Safes or modules for trains.

IT SPECIALIST

Hoechst AG
10.1989 - 12.1991
  • IT Specialist in the Department for Planning, Consulting and Coordination.

IT SYSTEM OPERATOR

Hoechst AG
01.1987 - 09.1989
  • System Operator in a Test and Developmental Data Center working with VMS/Unisys/Philips Maestro Operating Systems.

IT Employee

Hoechst AG
09.1984 - 09.1985
  • IT employee in a data center, handling print output, document, micro-fish and storage media administration.

Apprenticeship as an Office Administrator

Hoechst AG
08.1981 - 07.1984
  • Worked in different Departments like: Sales, Procurement, Warehouse, Accounting and IT.

Education

High School Diploma -

STAUFFENSCHULE
Kelkheim, TS

Certificate - undefined

Ludwig-Erhard-Schule

Skills

Operations Management

Accomplishments

  • GSLC - GIAC Security Leader Certification, 10/2014
  • ITILV3, 12/2009
  • NICF - IT Governance for Senior Manager (National University Singapore)
  • PSM1 Scrum Master Certificate by Scrum.org
  • Scrum Master certified by Boris Gloger

Timeline

Head of IT Operations and Security Operation Center Asia Region

COMMERZBANK AG
06.2012 - 12.2014

ASSISTANT MANAGER

COMMERZBANK AG
08.2008 - 06.2009

Head of IT Operations Asia Region (Chapter Lead)

COMMERZBANK AG
04.2008 - Current

IT SYSTEM OPERATOR/SHIFT-SUPERVISOR

COMMERZBANK AG
10.1998 - 03.2008

IT System Operator

UBS - UNION BANK OF SWITZERLAND
04.1993 - 09.1998

Subcontractor

Entrepreneur
01.1992 - 03.1993

IT SPECIALIST

Hoechst AG
10.1989 - 12.1991

IT SYSTEM OPERATOR

Hoechst AG
01.1987 - 09.1989

IT Employee

Hoechst AG
09.1984 - 09.1985

Apprenticeship as an Office Administrator

Hoechst AG
08.1981 - 07.1984

Certificate - undefined

Ludwig-Erhard-Schule

High School Diploma -

STAUFFENSCHULE

Similar Profiles

CREATE PROFILE
Bernd BiermannChapter Lead / Scrum Master IT Operations Asia Region