Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Bernadette Chia

Summary

Personable and energetic, I am committed to delivering excellence in all facets of customer service and administrative support. I am also dedicated to offering exceptional assistance to team members and clients and am skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. My personality traits include being positive and upbeat, and I possess strong relationship-building abilities.

Overview

27
27
years of professional experience

Work History

Bakery Assistant

It's Bread Time
02.2023 - Current


  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Carried out cashiering duties and conducted closing sales checks.

Drinks Stall Assistant

Iron Chef F & B Pte Ltd
10.2021 - 02.2023
  • Assisted in taking orders and preparing drinks for customers
  • Carried out cashiering duties
  • Monitored and ordered supplies and materials to keep drinks stall well stocked.

Receptionist

Ernst & Young
03.1998 - 10.2021
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming clients and colleagues professionally and provided friendly, knowledgeable assistance.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Kept reception area clean and neat to give clients and visitors positive first impression.


Telephone Operator

Yaohan
03.1997 - 03.1998
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.

Education

No Degree - GCE O Levels

St. Hilda's Secondary School
Singapore
12.1969

Skills

  • Customer Service

  • Time Management

  • Telephone skills

  • Data Entry

Additional Information

Familiar with MS Excel.

Languages

English
Bilingual or Proficient (C2)
Mandarin
Bilingual or Proficient (C2)
Teochew
Bilingual or Proficient (C2)

Timeline

Bakery Assistant

It's Bread Time
02.2023 - Current

Drinks Stall Assistant

Iron Chef F & B Pte Ltd
10.2021 - 02.2023

Receptionist

Ernst & Young
03.1998 - 10.2021

Telephone Operator

Yaohan
03.1997 - 03.1998

No Degree - GCE O Levels

St. Hilda's Secondary School

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Bernadette Chia