- Consulted with Global MNC clients on strategies and benefits of Digital Transformation, leading from Digitization to Digitalization efforts
- Consulted with a key SEA O&G client to implement the Digital Transformation efforts resulting in the entire organization going digital, including business processes, organizational activities, change management in a strategic and prioritized method
Leadership & Key Responsibilities
- Developed and implemented the Professional Services Strategy for the SEA Services Organization and oversee the management of the daily operations
- Managed & responsible for P&L of SEA professional services business, from revenue forecasting to ensuring growth and P&L targets are met or exceeded
- Demonstrated and achieved proven track record from 2009 - 2018 averaging 60% YOY through service optimization
- Redesigned the Organization Structure for Services Delivery Team for more effective resource management and project management, resulting in higher team performance and shorter delivery time by up to 20%
- Provided direction and oversight to multiple consulting teams across all client projects/program execution within the region, with more than 100 projects annually and a service revenue of US$9 million
- Supervised all planning and scheduling, and directing activities of the SEA Services Delivery Team, ensured that Project Teams follow established implementation methodology and processes to ensure quality, consistency/repeatability, and efficiency of the software implementation, resulting in yearly increase in services revenue for the region since 2009
Team Management & Development
- Pioneered, setup and led a Service Delivery Team for Intergraph PPM in SEA
- Expanded team size from 8 consultants to 65 over 9 years across SEA
- Led and mentored 5 Project Managers/Team Leads & 60 Business Consultants and Analyst and providing Team Supervision and Support across multiple geographical locations (SEA)
- Established team direction while creating a high-performance, high morale working environment by conducting 1 on 1 feedback sessions, and established incentive schemes for employees with improvement ideas
- Drives customer satisfaction by ensuring project accuracy, quality delivery, and consistently ensuring the customers' expectations are being managed effectively
Business Development & Pre-Sales
- Increased collaboration with Sales Team for SEA, resulting in increased Sales for the company thru the implementation of an improved communication process
- Spearheaded a new team and introduced a new process and improved efficiency for Bids estimation (RFQs) resulting in a reduced turnaround time from 10 days to 2 days
- Centralized activities in sales account planning and pipeline management to identify new and follow up Services opportunities
- Reviewed and approved all Sales Quotation and Proposals prior to client submission
Vendor & Contract Management
- Selected and engaged with 3rd party teams and Vendors from across multiple regions like Malaysia, Thailand, Indonesia, India, China, Germany and North America
- Implemented a new selection process to evaluate vendors for all new tenders resulting in shorter turnaround time of up to 50%