Lui Chia (Benjamin) Kho
Singapore
Work Preference
Summary
Accomplished operations and administration specialist with over 10 years of experience in inventory management, fleet coordination, and vendor relations across regional operations in Singapore, Malaysia, and Indonesia. Proficient in SAP, CRM systems, and advanced Microsoft Excel. Proven ability to streamline workflows, optimize procurement, and implement SOPs that enhance efficiency and reduce costs. Adept at team training, process audits, and cross-functional collaboration.
Strategic leader with proven track record in driving organizational success and fostering team collaboration. Adept at developing and implementing high-impact strategies, ensuring operational excellence, and adapting to dynamic business environments. Strong communicator with expertise in project management, financial oversight, and stakeholder engagement, consistently delivering measurable results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Executive, Process, Vendor & Inventory Management
Quantum Inventions Pte Ltd (Formerly under Continental Automotive Singapore)
03.2018 - Current
- Promoted from Technical Support Executive to Senior Executive.
- Led regional SAP system training across Singapore, and Indonesia teams.
- Standardized and cleaned database processes across regions.
- Reduced subscription and expenses by 50% through streamlined inventory tracking.
- Manage job and fleet tracking databases; ensure accuracy and timely updates.
- Oversee procurement for regional operations; collaborate with finance and vendors.
- Lead SOP improvements and ensure operational compliance.
- Conduct audits and stock takes with internal and external stakeholders.
- Analyze telco usage and subscriptions to control operational costs.
Senior Driver Relations Officer
Premier Taxis Pte Ltd
11.2012 - 02.2018
- Promoted within two years.
- Led In-Vehicles Terminal Installation scheduling across fleet.
- Committee member for multiple corporate events and editorial teams.
- Oversaw fleet maintenance and driver administration.
- Managed day-to-day driver queries and logistics.
- Conducted driver training, onboarding, and accessory installation scheduling.
- Maintained driver and vehicle status records and reporting.
- Administration work in driver appeal, credit control and recruitment.
Sales & Marketing Executive
Solo Pte Ltd
04.2012 - 10.2012
- Support PSA’s in-vehicle installation project
- Secure SME grants via IDA project participation.
- Develop proposal for B2B clients (SMRT, PSA)
- Created marketing material and product information for customers.
- Developed and implemented targeted marketing strategies to enhance brand visibility and customer engagement.
Senior Customer Service cum Sales Officer
Automobile Association of Singapore (AAS)
03.2008 - 02.2012
- Tripled AAShop sales in 6 months.
- Involved in set up the new business AAShop.
- Created Excel-based transaction balancing tool.
- Promoted within 2 years
- Handled branches sales operations, stock reordering, and inventory control.
- Trained new hires and managed day-to-day shop operations.
- Created promotional content for newsletters and roadshows.
- Developed and maintained strong client relationships to enhance customer satisfaction.
- Conducted market research to identify emerging trends and customer needs.
Marketing Officer
Young People Performance Arts Ensemble (YPPAE)
08.2007 - 02.2008
- Secured $100,000 sponsorship from SMRT.
- Sold out performances at Esplanade and National Library.
- Managed ticketing, school liaison, and campaign logistics.
- Coordinated with suppliers and rehearsal venues.
- Developed and implemented targeted marketing campaigns to enhance audience engagement.
Education
Bachelor of Science (Hons) - Business Management
Royal Holloway, University of London (Kaplan Singapore)
05.2023
Diploma - Business Administration
Systematic Kuching (SEGi Group)
12.2006
High School - Sijil Pelajaran Malaysia (SPM)
SMK Bandar Kuching No 1
12.2001
Skills
- SAP proficiency
- Proficient in Microsoft Office
- Proficient in CRM tools
- Experienced in Adobe Photoshop & Canvas
- Statistical analysis using SPSS
- Customer relations
- Supportive team contributor
- Issue management
- Strategic vendor negotiations
- Organizational proficiency
- Strategic stakeholder communication
- Process optimization expertise
Certification
- LCCI Booking Level 1
- Microsoft Excel (Advanced)
- Microsoft Word (Advanced)
- Photoshop Adobe (Intermediate)
- Managing conflict in the workplace
- Basic Insurance Concepts and Principles.
- Fire Warden, CPR & AED training (Inhouse training)
LANGUAGE
Advanced English
Advanced Mandarin
Advanced Malay
Basic Indonesian
Dialects (Cantonese, Hakka, Teochew & Hokkian)
Timeline
Senior Executive, Process, Vendor & Inventory Management
Quantum Inventions Pte Ltd (Formerly under Continental Automotive Singapore)
03.2018 - Current
Senior Driver Relations Officer
Premier Taxis Pte Ltd
11.2012 - 02.2018
Sales & Marketing Executive
Solo Pte Ltd
04.2012 - 10.2012
Senior Customer Service cum Sales Officer
Automobile Association of Singapore (AAS)
03.2008 - 02.2012
Marketing Officer
Young People Performance Arts Ensemble (YPPAE)
08.2007 - 02.2008
Diploma - Business Administration
Systematic Kuching (SEGi Group)
High School - Sijil Pelajaran Malaysia (SPM)
SMK Bandar Kuching No 1
Bachelor of Science (Hons) - Business Management
Royal Holloway, University of London (Kaplan Singapore)
References
References available upon request
INTERESTS
Group Cardio & Yoga, Travel & Food Hunting, Photography, Music & E-sports
CORE COMPETENCIES
- Inventory & Fleet Management
- Vendor & Procurement Management
- SAP & CRM System Management
- Data Analysis & Reporting (SPSS, Ms Excel)
- SOP Development & Staff Training
- Regional Operation & Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Career Objective
Keen to make an asset to your company.
Software
SAP
Photoshop
Microsoft office