Benjamin Wee
Summary
Dynamic Business Development & Account Manager with a proven track record at Jabra, excelling in competitive analysis and consultative sales. Successfully drove a 103% growth in new product adoption while enhancing customer relationships and optimizing CRM processes. Adept at leading teams and developing impactful proposals that drive revenue and client satisfaction.
Business development professional prepared to significantly contribute to organizational growth. Leveraged expertise in client relations and strategic initiatives to foster business expansion and retention. Exhibits strong team collaboration and adaptability to evolving market demands. Expertise in communication and negotiation, with a reliable and results-oriented approach. Proactive in continuous learning and upskilling efforts
Business development professional with a robust background in driving revenue growth and fostering client relationships. Skilled in strategic planning, market analysis, and identifying new business opportunities. Strong focus on team collaboration and consistently achieving targeted results, adaptable to shifting priorities, and reliable in meeting organizational goals. Proven ability to negotiate and close deals, with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Development & Account Manager
Iron Mountain
01.2025 - Current
- Managed a portfolio of high-value accounts, ensuring client satisfaction and retention.
- New logos acquisitions through hunting activities
- Increased client acquisition by identifying new business opportunities and building strong relationships with key stakeholders.
- Developed strategies in new product lines to increase penetration in installed base, leading to qualified USD 2.4M pipe creation in the first 60 days.
- Engaged in strategic partnership conversations with IT resellers and collaboration with GSIs for total Iron Mountain Insight Software Suite solutions.
- Improved communication between departments by facilitating regular meetings focused on collaboration efforts toward shared objectives.
- Provided valuable insights into industry best practices by attending conferences and trade shows, leveraging knowledge gained for competitive advantage.
- Optimized sales pipeline management through the use of CRM tools, enabling more effective tracking of leads and opportunities.
Global Account Manager, APAC
Jabra
04.2024 - 01.2025
- Managed selected Fortune 500 companies and penetrated untapped markets in the APAC region.
- Engaged with senior leadership and e-suite level clients and derived sub-geographical strategies to align with local cultures.
- Built new product portfolio adoption in assigned accounts, growing new product line by 103% and gaining new revenue streams.
- Drove 1M USD ACV new software sales into Teleperformance.
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
- Optimized resource allocation by balancing account priorities with team capabilities, leading to improved project outcomes.
- Responsible for pricing strategies, healthy profit margin % sales, and engagement with global and regional channel partners.
Assistant Country Manager
Jabra
03.2021 - 04.2024
- Recruited, trained, and coached 6-member team to support company growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Involved in revenue optimization activities with Project Management Office and wider operation team, improving operating margin by 23%.
- Implemented process improvements, streamlining workflows and increasing team productivity.
- Led change management task force to improve sales operations and managed deal desk, approving deals and margin analysis.
- Cross-trained existing employees to maximize team agility and performance.
- Handled strategic accounts with regional presence, driving attainment to 113%.
- Gathered information on competitor activities and market trends to enhance strategic decision-making.
- Expanded client base 200+% by setting up in-person meetings in Singapore and Cross-region efforts.
- Negotiated with service providers and vendors to improve margins, saving 8-10% annually.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Led the successful launch of new products in local markets, driving revenue growth and brand recognition.
- Established strong relationships with key industry players and GSIs for business growth and expansion.
- Took over failing campaigns and grew campaign-related revenue by at least 300%.
- Involved in tender activities in both multinational corporations and public sectors.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaboration within wider team to drive business activities to goals.
Senior Enterprise Account Manager
Jabra
07.2019 - 03.2021
- Managed sales of the company's products and services and pitched software device management tools to C-level executives.
- Worked with GSIs and ISVs to incorporate hardware solutions and device management software APIs as wider solutions
- Managed channel onboarding and enablement of new partners and drove GTM strategies with software contact centre market leaders.
- Collaborated with market leaders to uncover potential projects and managed key and strategic accounts targeting organizations with APAC HQ presence in Singapore.
- Identified potential projects and deployment to upsell and cross-sell.
- Created tender documents in response to RFQs and RFPs and liaised with long-term business strategy for global and regional accounts.
- Managed supply chain between internal teams and partners for expedited fulfilment to customers. Attained 120% in 2020
- Drove business development with competitors' key GSIs and converted them to become ambassadors and advocates.
- Promoted adoption of new video product portfolio and integration of software APIs with system integrators; achieving sales of 213% compared to the target
- Collaborated with enterprise consultants (eg; CBRE, JLL, Savills ) for project opportunities.
- Drove products into new markets, mainly education and the public sector with multiple successes in agencies and statutory boards.
- Assisted in driving digitalization in the organization alongside ISVs and softphone (eg;Microsoft, Zoom, 8x8, Genesys) platform leaders for WFH initiatives and deployment.
- Advocated and spoke at multiple WFH seminars and managed sales of the company's products and services.
- Pitched software device management tools to C-level executives and worked with GSIs and ISVs to incorporate hardware solutions and device management software APIs as wider solutions. Monitored industry trends to maintain a deep understanding of client businesses and provide actionable insights for strategic decision-making.
- Optimized resource allocation across the portfolio through diligent monitoring of project timelines leading to higher customer satisfaction rates.
- Served as the primary point of contact for high-value clients, ensuring timely resolution of any concerns or issues.
- Conducted quarterly business reviews to assess client satisfaction levels, identify areas for improvement, and formulate strategies for continued success.
- Collaborated with cross-functional teams to deliver customized solutions that met client requirements and exceeded expectations.
- Mentored junior team members and shared best practices in account management, fostering a culture of continuous learning and improvement
Business Development & Customer Success Manager
Accenture (Formerly N3 Results)
04.2018 - 07.2019
- Assisting of building up of contact centre and hiring of agents
- Managed 13 agents consisting of Customer Success Reps and Business Development Reps.
- Created sales enablement SOP and executed sales enablement based on MEDDICC, BANT, and OBS methodology.
- Managed deal desk, approved deals, and L1 sign-off.
- Developed marketing strategies to drive SEO using 80-20 rule.
- Managed inbound leads through omnichannel platforms and generated outbound leads for renewal of Cisco Smart Net Total Care (SNTC) contracts.
- Handled strategic accounts with an attainment of 152%.
- Collaborated with GSIs and ISVs for product mapping into potential users and uncovered a smart city project in Vietnam resulting in 3M USD with potential future recurring 1M ACVs on services
- Team achievement of NPS of 93, above industrial-norms
- Acted as product manager for cloud-based networking devices, Meraki, and drove sales to existing and new customers.
- Managed channels for white space and greenfield accounts and program management with Cisco for key products focus.
- Managed supply chain between partners and Cisco.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Created customer support strategies to increase customer retention.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Assist change management leading to acquisition of N3 into Accenture
Inside Sales & Assistant Customer Service Manager
Danaher Corporation
09.2016 - 04.2018
- Managed hardware maintenance contract sales with ACV up to 100k Euros and renewal of software licenses with quarter retention rate of 97% Ensured customer success for new clients and generated SAO (Sales Accepted Opportunity) and qualified inbound leads.
- Collaborated with field sales for new sales and attachment of maintenance contracts Sold training hours on machines and software and managed new sales of small ticket items like consumables.
- Created and managed channels to push through renewals for easier outreach to users.
- Engaged in ecosystem selling with industrial leaders and mitigated the risk of loss of end users.
- Maintained account integrity and updated Radar CRM timely. Assisted in new role creation in Greater China and sales force adoption.
- Developed a new reporting and forecasting system and created quotations, proposals, and sales agreements.
- Released quotations, purchase orders, and invoices.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture .
- Implemented new strategies for reducing wait times and improving first-call resolution rates, resulting in improved customer satisfaction scores.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Monitored compliance with company policies and industry regulations related to privacy protection and data security within the customer service department.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and concerns.
- Contributed to team success by consistently achieving performance metrics for call resolution, response time, and customer feedback.
- Served as a key liaison between customers and internal departments to facilitate timely resolutions for complex issues or escalated complaints.
- Implemented new software tools, resulting in improved efficiency of the customer service team and faster response times for client inquiries.
Inside Sales & Customer Success Specialist
Concentrix (Formerly Service Source)
09.2015 - 09.2016
- Expanded current prospect database within specified business sectors to generate effective leads and exceed sales targets.
- Managed renewal ACVs averaging 800k and upsell to multi-year, securing future revenue.
- Managed a portfolio of key accounts, ensuring timely issue resolution and consistent communication with stakeholders.
- Expansion of service and learning contract ACVs of 200k into current installed base.
- Achieved Net In Quarter Renewal Rate of 91%
- Worked with local distributors and resellers for the sell-through of licenses to SME users.
- Collaborated with GSIs and ISVs for ecosystem selling to boost project sell-through probability.
- Uncovered potential leads for other regions and provided collaborative feedback.
- Followed up with the onboarding process after users purchased software and catered to end user needs for upselling and cross-selling.
- Mitigated risk of loss of end users and addressed issues promptly. Maintained and updated Radar CRM timely and forecasted accurately.
- Recognized as top performer, consistently meeting and exceeding key performance metrics of 148%
- Part of pilot team of customer success for total life cycle adoption.
- Developed and maintained strong liaison with clients to keep customer satisfaction high.
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Reduced churn rates by identifying at-risk customers and implementing targeted retention strategies.
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Boosted customer retention rates through proactive communication and building strong relationships.
Business Development Executive
Ishikawa Consultancy
02.2014 - 09.2015
- Spearheaded new business development by expanding the prospect database within specified sectors, employing cold-calling and direct meetings to exceed sales targets.
- Conducted consultative sales engagements to deeply understand client needs, resulting in tailored solutions that addressed critical pain points.
- Collaborated with direct brands and their pre-sales teams to architect and deliver client-centric solutions.
- Drove recurring revenue by selling maintenance and service contracts, including after-sales support, periodic checks, and enablement training.
- Managed the customer success lifecycle, identifying opportunities for expansion projects and cross-selling to maximize account value.
- Produced high-quality responses to RFIs and RFPs, and contributed to the development of tender specifications to strategically position the product.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Enhanced data-driven decision-making, implementing advanced analytics tools across business units.
- Improved sales strategies, analyzing competitor activities and adjusting approaches accordingly.
Education
Bachelor of Arts - Business Administration
Cardiff Metropolitan University
03-2023
Bachelor of Arts - Business Administration And Management
University of Hertfordshire
11-2021
Skills
- Competitive analysis
- Proposal development
- CRM software
- Product knowledge
- Customer relationship management
- Staff training
- Sales proposal creation
- Lead development
- Account management
- Competitor analysis
- Consultative sales
- Contract Negotiation Expertise
Certification
- Oracle Data Platform Certified Foundations Associate - April 2025
- Oracle Fusion Cloud Application CX Certified Foundations Associate - April 2025
- Oracle Fusion Cloud Applications HCM Certified Foundations Associate - April 2025
- Lean Six Sigma Black Belt (LCBB) - March 2025
- AWS Machine Learning Foundation - March 2025
- AWS Introduction to Generative AI - March 2025
- AWS Introduction to Cloud 101 - March 2025
- Oracle Cloud Infrastructure AI Foundations Association - March 2025
- Oracle Cloud Infrastructure Certified Foundations Associate - March 2025
- Boomi Associate Datahub Certification - March 2025
- Boomi Data Catalog & Preparation Curator Assessment Certification - March 2025
- Boomi Professional API Design Certification - March 2025
- Certified Nutanix Sales Representation Level 3 - April 2019
- Certified Nutanix Sales Representation Level 2 - April 2019
- Certified Nutanix Sales Representation Level 1- April 2019
- Certified Red Hat Renewals Specialist - January 2016
Hobbies
Certified Swim Coach - Singapore Swimming Teachers' Association
Certified Basic Sports Science
Certified First Aider
10 x Iron Man (140.6 miles) Triathlon Completion
1 x Ultraman OZ (515km) Triathlon Completion
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Business Development & Account Manager
Iron Mountain
01.2025 - Current
Global Account Manager, APAC
Jabra
04.2024 - 01.2025
Assistant Country Manager
Jabra
03.2021 - 04.2024
Senior Enterprise Account Manager
Jabra
07.2019 - 03.2021
Business Development & Customer Success Manager
Accenture (Formerly N3 Results)
04.2018 - 07.2019
Inside Sales & Assistant Customer Service Manager
Danaher Corporation
09.2016 - 04.2018
Inside Sales & Customer Success Specialist
Concentrix (Formerly Service Source)
09.2015 - 09.2016
Business Development Executive
Ishikawa Consultancy
02.2014 - 09.2015
Bachelor of Arts - Business Administration
Cardiff Metropolitan University
Bachelor of Arts - Business Administration And Management
University of Hertfordshire
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