Benjamin Ong Thian Seng
Summary
Highly motivated and confident senior executive professional with over 25 years of hands-on experience in the service industry and IT. Successfully held managerial and leadership roles across various functions including management, project management, business transformation, service delivery management, vendor management, and contract management. Strong analytical and problem-solving skills have led to exceptional performance in these positions. Excellent interpersonal and team-building abilities enable effective collaboration with individuals at all levels of the organization. Led teams of over 200 individuals, managing budgets and consistently exceeding targets through implementation of effective strategies and accurate budgeting. Established new teams within organizations and spearheaded strategic initiatives at the corporate level. Proven track record, multinational exposure, and strategic management abilities ensure the ability to drive success within any organization.
Overview
30
30
years of professional experience
Work History
Director, IT Strategic Initiatives
Marina Bay Sands Pte Ltd
02.2020 - Current
- The role provides a dual portfolio of MBS IT Leadership and Senior leadership for Project Management and Service delivery reporting to the Group CIO, to lead the IT Team on redevelopment and expansion of MBS and IT infrastructure and applications, covering more than USD5bil
- The scope extends to include the governance across the entire delivery angle such as services and technical
- Leading a total team strength of more than 200 staff, direct reports consisting of project managers and engaged professional services
- Leading the Transformation of technical architecture and roadmap; organizational structures; and process evolution
- I am also actively involved in the strategic planning, as well as development of tools, platform, and processes to ensure better efficiency, as well as working with the corporate development team on new property developments
- Key Achievements:
- Leading the IT team on the USD2.4bil Re-development of MBS IR1 and USD4.5bil planning in the expansion of IR2
- Major redesign and refresh of all Platforms and Network
- Re-build of 2 Data Centers
- Forecasting, Preparing and managing budgets and financial yearly (OPEX and CAPEX)
- Review and consulting construction designs and layout allocation of spaces
- Innovating and researching any new technology for business
Corporate Director, Infra Project Management
Marina Bay Sands Pte Ltd
06.2019 - 01.2020
- This role provides a senior leadership role for IT Delivery, covering Macau and Singapore
- The scope covers involve setting up of a proper project management team and processes aligning both region to corporate
- It also extends to provide consultation to IT Delivery projects and executions
- Key Achievements:
- Delivery of Corporate initiative of a global Wi-Fi system
- Consulting the re-development completion of Cotai strip in Macau to the Londoner
Program Management
Marina Bay Sands Pte Ltd
02.2015 - 05.2019
- Led a team of Project Managers fulfilling project scope
- Project execution, controlling project scope, budget and meeting timelines
- Successfully closed more than 100 projects as a Project Manager / Program Manager
- Key Achievements:
- Successfully delivered the most complex surveillance system and infrastructure
- Led the annual Disaster Recovery Exercise yearly
- Successfully upgraded migrated 2 crown jewel application of Casino Application and Hotel Application
IT Business Analysis
Marina Bay Sands Pte Ltd
03.2012 - 01.2015
- Led a team of Analysis, supporting the Business of all their applications and requirements
- Key Achievements:
- Successfully rolled out wireless EDC transaction machine integrated into MBS applications
- Successfully supported the business in expanding the functionality and capability of the AS400 Hotel system
- Replacement of the Hotel system to Opera Hospitality System
Front Office Manager
Marina Bay Sands Pte Ltd
02.2010 - 02.2012
- Manage the Front office operation of more than 300 staff
- Successfully written and implemented emergency SOP for the front office
- Key founding and pre-opening team member, involved in the opening of the property hiring, training the new Front office staff
- Liaise between call center and housekeeping management team to provide excellent service for the guest
- Attending and anticipating guest needs and making their stay and memorable experience
- Trained the integral team of 81 GSA preparing them for the opening
- Prepared video on Grooming and serving etiquette standards
- To ensure Front office Trainers has a continuous program
Athlete
Singapore Sports Council
01.2006 - 12.2009
Resort Operations Manager
Sijori Resort
01.2005 - 12.2006
Assistant Guest Services Manager
Carlton Hotel Singapore
01.2003 - 12.2005
Head Coach for Hockey Team
National Junior College
01.2001 - 12.2003
Flight Steward
Singapore Airlines
01.1995 - 12.2001
Education
Effective leadership and Communication -
INSEAD
01.2020
Risk Management -
ITIL
01.2016
7 Habits of effective leadership -
Leadership
01.2016
Project Management -
Prince2
01.2014
Project Management Foundation -
PMP
01.2012
Training Specialist -
ACTA
01.2010
Administrator -
IOC International Olympic Committee
01.2007
O Levels -
PeiCai Sec School
01.1991
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Project Management
- Team Management
- Budget Management
- Program Management
- Contract and Vendor Management
- Contract Negotiation
- Contract Management
- Logistics Management
- Effective leader
- Decision-Making
Accomplishments
- 2017, Marina Bay Sands CEO Best of the Best Nomination
- 2011, Marina Bay Sands Grazie award for best customer services
- 1993, SAF SAFSA Outstanding Sportsman Award
- 1991, MOE School Zonal Sportsman of the year
- 1991, SSC National Colours Award
- 1989, PeiCai Secondary Best Speaker award Debate Team
Academicandprofessionalqualifications
- 2020, Effective leadership and Communication, INSEAD
- 2016, Leadership 7 Habits of effective leadership
- 2016, ITIL Risk Management
- 2014, Prince2 Project Management
- 2012, PMP Project Management Foundation
- 2010, ACTA Training Specialist
- 2007, IOC International Olympic Committee Administrator
- 1991, "O" Levels, PeiCai Sec School
References
Mr. Justin Koh, VP & Associate General Counsel, 84682876, Marina Bay Sands Pte Ltd
Personal Information
Citizenship: Singapore Citizen
Timeline
Director, IT Strategic Initiatives
Marina Bay Sands Pte Ltd
02.2020 - Current
Corporate Director, Infra Project Management
Marina Bay Sands Pte Ltd
06.2019 - 01.2020
Program Management
Marina Bay Sands Pte Ltd
02.2015 - 05.2019
IT Business Analysis
Marina Bay Sands Pte Ltd
03.2012 - 01.2015
Front Office Manager
Marina Bay Sands Pte Ltd
02.2010 - 02.2012
Athlete
Singapore Sports Council
01.2006 - 12.2009
Resort Operations Manager
Sijori Resort
01.2005 - 12.2006
Assistant Guest Services Manager
Carlton Hotel Singapore
01.2003 - 12.2005
Head Coach for Hockey Team
National Junior College
01.2001 - 12.2003
Flight Steward
Singapore Airlines
01.1995 - 12.2001
Effective leadership and Communication -
INSEAD
Risk Management -
ITIL
7 Habits of effective leadership -
Leadership
Project Management -
Prince2
Project Management Foundation -
PMP
Training Specialist -
ACTA
Administrator -
IOC International Olympic Committee
O Levels -
PeiCai Sec School